HomeLet Reviews 

5,350
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 759 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, polite, and professional, ensuring that policy renewals and setups are remarkably quick, clear, and completely painless. Consumers also appreciate the efficient customer service, noting that knowledgeable representatives explain all available options thoroughly and maintain a friendly attitude throughout the entire interaction. However, some customers also noted frustrating issues regarding communication channels and the usability of the online onboarding platform. A few people mentioned significant difficulties in tracking application progress, experiencing slow response times, and struggling to receive timely updates during the referencing checks.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient, friendly, and... See more

Service

Customers had positive experiences with service, consistently praising the quick, professional, and helpful... See more

User experience

Users describe positive interactions with user experience, highlighting that the entire process is quick,... See more

Customer communications

Reviewers express mixed feelings about customer communications. Many consumers praised helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Inexpensive cover for peace of mind. Adam Key was very responsive and sent all the information through to review. Easy to set up over the phone and convenient that he had all our details as we were be... See more

Rated 5 out of 5 stars

Shirazul was clear and concise with my renewal information. Took me through the process while ensuring I get a chance to ask questions when needed. Explained what is included and happy to email all ot... See more

Rated 5 out of 5 stars

Had a great experience with Valentin Valeanu - he made everything very clear and was super friendly and helpful. The process of renewing my policy only took a few minutes and was completely painless.... See more

Rated 5 out of 5 stars

I had a call today with Adam Key to set up home insurance, he was great - very professional, polite and helpful. He made sure to take the time to explain the policy details and answer any questions I... See more


Company details

  1. Insurance agency

Written by the company

HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,350)

726 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachael Harvey

Rachael Harvey was very friendly, polite and extremely helpful and called me back at my convenience in order for the policy to be correct, approved and paid.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Policy clearly explained & no sales pressure

The customer service agent I spoke with, Thomas Kempson, was very helpful and knowledgeable explaining all options.
There was no pressure to sign up immediately & I was left to consider their policy against other quotes to make my decision.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

Great experience getting insurance for my new rental property. Valentin Valeanu was super helpful, not at all pushy, and clearly explained my options.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

i had a great experience with connor…

i had a great experience with connor smith while setting up my insurance, he made everything so clear and talked me through everything making sure i had full understanding.
very happy with my overall service from connor.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Home let was very good and helpful on sorting things out for me and you’re representative Thomas Kempson was very helpful setting up my house insurance so I appreciate the help I received
Kind Regards
Allan Larkin

2 October 2026
Unprompted review
Rated 5 out of 5 stars

A unique person who's a credit to the company

Shirazul was clear and concise with my renewal information. Took me through the process while ensuring I get a chance to ask questions when needed. Explained what is included and happy to email all other details to me. I did not feel rushed into a decision and appreciated the help. Truly went above and beyond and a credit to the company. Give this individual a raise.

2 October 2026
Unprompted review

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