While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought a phone 1 year ago, but the phone is now experiencing issues. I reported the issue via their support email and via messenger, and they simply don't respond. This is the type of company that i... See more

Rated 1 out of 5 stars

I sent my phone for service in February. In the beginning, I received the answer that they have received my phone and someone will contact me. After that, I did not receive any replies to any of my em... See more

Rated 1 out of 5 stars

This is worst seller ever! I bought mobilephone that gave me only trouble, has defect-yellow mark on screen, after being repaired from seller, seller returned me mobilephone with same defect. Honorbuy... See more

Company replied

Rated 5 out of 5 stars

Used this company at least 20 times. I've ordered phones and smart watches for myself and close family over the last 5 years. They are the most reliable online store i've ever used. Prices are always... See more

2.1

Poor

TrustScore 2 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

It's just amazing, everything!! Delivery is fast, product is amazing, and service for help is great! 🤩🥰🥳

6 December 2019
Unprompted review
Rated 5 out of 5 stars

Bought a Xaoimi mi 9t pro/ k20 pro

Bought a Xaoimi mi 9t pro/ k20 pro, was worried that I would have to pay VAT even though I knew it was coming from Europe (italy), I wasn't certain tho,phone is great no issues, super easy to track DHL order from honorbuy account tab.

Came out to be cheaper than trading Shenzhen and EU global

25 September 2019
Unprompted review
Rated 5 out of 5 stars

Hello

Hello
Everything was ok, very good packed and I will 100 % recommend Honorbuy store to my colleague. And xiaomi mi 9 t pro is the best value phone:).Very pleased with service, phone arrived within 2 days by GLS.

12 September 2019
Unprompted review
Rated 5 out of 5 stars

excellent service, very satisfied!

ordered five smartphones already in the last three years, never any issue, very fast delivery, great prices, only the shipping is on the steep side, but the prices are great so it compensates...
overall very pleased with the service, highly recommended!

22 August 2019
Unprompted review
Rated 5 out of 5 stars

Honorbuy

Bought a Xiaomi Mi 9T from honorbuy mobile
Very pleased with service, phone arrived within 2 days by DHL, well packaged, very happy with phone.

16 August 2019
Unprompted review
Rated 1 out of 5 stars

TERRIBLE AFTER SALES SERVICE !!

I bought an amazfit stratos watch from them that proved to be defective and they agreed to replace it after many many emails and a long painful process. That took them 2 whole months as they first told me they sent it to the manufacturer to handle but as it proved they never did. In the end they finally agreed to replace it with a new one. The new one that is now 3 MONTHS OLD started getting really warm, draining its battery and randomly not working at all, all by its own (no crashes,bumps etc as the watch's exterior is intact). So I contacted them to resolve the issue they told me that it is out of warranty because its now past the 1 year that I originally ordered the FIRST-replaced watch!! Not the watch I own now, but the previous one! So the new watch they sent me (that proved to be defective) doesn't have , in their saying, any warranty and so they don't take any responsibility!!
TERRIBLE AFTER SALES SERVICE !!

12 August 2019
Unprompted review
Rated 4 out of 5 stars

Ordering phones on HonorBuy is always…

Ordering phones on HonorBuy is always easy and delivery is ultra fast. No problems there.

For the first time I felt the need to ship a device to their service center in Slovenia - overall pretty good experience.
Shipped it (fairly cheaply) from Denmark, it arrived there 9 days later. I received no confirmation of the delivery from HonorBuy and didn't hear from them in a week's time. This is where I wrote an e-mail asking about the status of my repair. They apologized for the delay and let me know that they had fixed my device and would ship it back. Received it 2 days later.

In an ideal world, communication would be a bit better and if the problem is indeed covered by warranty, I would say they should at least pay for shipping back to the customer. They charge you $20 for that.

However, very nice company.

1 August 2019
Unprompted review
Rated 5 out of 5 stars

I bought 2 MI9T

I bought 2 MI9T , fast delivery, quick respond. Just take 3 days from my order to delivery. Great!!!

17 July 2019
Unprompted review
Rated 5 out of 5 stars

Great shop for smartphones

I had a excellent experience with Honorbuy! I begun the order on Monday without PayPal account. They needed verifications in order to secure that everything is fine. So onWednesday the shipped the phone from Italy and on Friday morning I had it in my hands in Greece. The package was really secured. The phone was sealed and in mint condition. I am not worry about after sale support since even shops in my country that have warranties do not support your needs never. I would definitely buy again from them.

6 July 2019
Unprompted review
Rated 5 out of 5 stars

Don't hesitate in buying from Honorbuy.

Can't really understand the low score/votes.

This company provides great support for customers, with fast solutions and really fast, multiple choice shipping.

Don't fall for the bad reviews, since all of them are from users that blame the store for their lack of knowledge of what they are buying.

Another happy customer here.

HC

9 April 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look