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Review summary

Created with AI, based on recent reviews

Looking at 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting the significant difference from high-street items and their excellent condition upon arrival. The user experience is frequently described as easy and straightforward, with many appreciating the seamless process of renting and returning items. People also highlight the exceptional service and the wide range of high-quality items available, making it a convenient and sustainable option for various occasions. However, some customers were dissatisfied with the delivery service, citing issues such as items not arriving on time, being sent to incorrect addresses, or arriving damaged. A few other people also felt that the platform's interface could be clunky or that additional costs for delivery and insurance were not clearly communicated, leading to unexpected expenses.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality of the... See more

User experience

Reviewers mention positive feedback about user experience, frequently highlighting the ease and simplicity of... See more

Service

Clients share positive opinions on service, with many praising the peer-to-peer system as smooth and... See more

Quality

Consumers generally express satisfaction with the quality of rented items. Many reviewers highlight that... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise timely arrivals, with items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... See more

Company replied

Rated 5 out of 5 stars

I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (w... See more

Company replied

Rated 5 out of 5 stars

Using Hurr is easy and transparent in regards to rental and postage costs, timings for delivery and when you are expected to return. It is simple to contact the person your are renting from also, and... See more

Rated 5 out of 5 stars

This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I wil... See more


Company details

  1. Full dress rental service
  2. Evening dress rental service

Written by the company

HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

HURR is such a brilliant concept

HURR is such a brilliant concept. I was looking for a statement piece for a special occasion and HURR more than delivered. The whole process is so easy, my lender was lovely and above all it's a sustainable alternative for all the fashion girlies. Highly recommend!

2 May 2026
Unprompted review
HURR logo

Reply from HURR

We’re so happy to hear you found the perfect statement piece for your special occasion and that the whole experience felt easy and seamless. It’s exactly what we hope to deliver, and we absolutely love that you’re enjoying a more sustainable way to explore fashion to!

Rated 5 out of 5 stars

Amazing selection of items and renting process

Amazing selection of items, verified and clear system to book and secure pieces, found the instructions on returns / communicating tracking etc with the lender supper clear too.

25 April 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review.

We’re really glad to hear you found the selection great and the booking process clear and easy to follow. It’s also wonderful to know the returns process and communication with lenders felt straightforward for you too, that’s exactly what we aim for!

Rated 5 out of 5 stars

Sustainable way to wear high end fashion

I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (where you buy credit for an offer) which made it more reasonable. It’s a great sustainable way to rent slow fashion and high end clothes. The dress I rented was high quality and you could really tell the difference between high street and this, the material was so thick and cut well so was flattering. The person I rented from sent it early and in good packaging, and provided the return packing too. Overall I loved my dress and the experience was seamless.

1 May 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for taking the time to share this lovely review, it really means a lot to us.

We’re so happy to hear you had such a great experience for both your wedding day handbag and your recent dress rental. It’s wonderful to know the Flex Pass helped make things more accessible for you, and that you loved the quality and feel of your dress.

We also really appreciate your kind words about the lender and the overall experience. We’ll be sure to pass this feedback on.

It’s amazing to hear you’re enjoying a more sustainable way to access designer fashion, and we hope to welcome you back again soon for your next special occasion

Rated 5 out of 5 stars

The chance to wear beautiful dresses

It is so easy and seamless. I have rented three times from Hurr and will do more and more. The chance to wear some beautiful dresses that I wouldn’t dream of buying but renting makes it possible!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I love Hurr

I love Hurr, amazing selection of designers to suit every special occasion. I can’t wait to rent my next dress for my wedding after party.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy and beautiful dress

25 April 2026
Unprompted review
HURR logo

Reply from HURR

Thanks so much for your lovely review!

We’re so happy to hear you found the dress both easy to wear and beautiful. That’s exactly what we aim for.

We really appreciate you taking the time to share your experience and hope to see you again soon for your next rental.

Rated 5 out of 5 stars

Love HURR!

Love Hurr! Like having a designer wardrobe extension.. whether a wedding, a black tie event or even for a big week at work, HURR has come to the rescue and made me feel like the belle of the ball!

22 April 2026
Unprompted review
HURR logo

Reply from HURR

Thanks so much for your lovely review!

We’re absolutely thrilled to hear HURR has been your go to for everything from weddings to black tie events (and even big weeks at work!). That “belle of the ball” feeling is exactly what we aim for.

Rated 5 out of 5 stars

Love Hurr

I’ve used Hurr a few times, it’s great if you’re looking for a one off wear as it’s so easy to use and they have some great brands.

17 April 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review! We’re really glad to hear you’ve enjoyed using HURR and that you’ve found it easy to use with great brands for your special occasions.

We really appreciate your support and hope to see you renting with us again soon!

Rated 5 out of 5 stars

Absolutely love Hurr

Absolutely love Hurr, such a great platform, super easy to use. Amazing collection of dresses. Fit guarantee is also great. Would 100% recommend.

10 April 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review, this really means a lot to us!

We’re so happy to hear you’ve had a great experience with us and that you’re enjoying the platform, our collection, and the Fit Guarantee. It’s wonderful to know you’d recommend us, we truly appreciate your support.

Rated 5 out of 5 stars

Fantastic Site,

Such a good set up, very easy and convenient website/app.

10 April 2026
Unprompted review
HURR logo

Reply from HURR

We’re so glad you’ve found the platform easy and convenient to use. It means a lot to our team to hear this, and we’re always working to make the experience even better!

Rated 5 out of 5 stars

Great experience

Great experience, easy booking process

8 April 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review! we’re really glad to hear you had a great experience and found the booking process easy.

Rated 5 out of 5 stars

Absolutely love the concept of HURR

Absolutely love the concept of HURR, was seamless and will be using it for all weddings.

17 April 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review! We’re so happy to hear you love the concept of HURR and that your experience was seamless.

It means a lot to us that we’ll be part of your future weddings too! We can’t wait to have you rent with us again soon.

Rated 5 out of 5 stars

Consistently great experience using…

Consistently great experience using HURR. Easy to use and user friendly!

18 April 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your lovely review! We’re really glad to hear you’ve had consistently great experiences with HURR and find the platform easy and user friendly.

Rated 4 out of 5 stars

Positive renting experience

Have used HURR a few times and it’s always been easy and pleasant experience especially with top lenders. Varied collection of bags compared to other sites. If there has been issues they have been quick to resolve! Would definitely recommend to those wanting a smooth experience.

4 April 2026
Unprompted review
HURR logo

Reply from HURR

Thank you so much for your kind words! We’re really glad to hear you’ve had consistently easy and positive experiences with HURR.

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