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Review summary

Created with AI, based on recent reviews

Looking at 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting the significant difference from high-street items and their excellent condition upon arrival. The user experience is frequently described as easy and straightforward, with many appreciating the seamless process of renting and returning items. People also highlight the exceptional service and the wide range of high-quality items available, making it a convenient and sustainable option for various occasions. However, some customers were dissatisfied with the delivery service, citing issues such as items not arriving on time, being sent to incorrect addresses, or arriving damaged. A few other people also felt that the platform's interface could be clunky or that additional costs for delivery and insurance were not clearly communicated, leading to unexpected expenses.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality of the... See more

User experience

Reviewers mention positive feedback about user experience, frequently highlighting the ease and simplicity of... See more

Service

Clients share positive opinions on service, with many praising the peer-to-peer system as smooth and... See more

Quality

Consumers generally express satisfaction with the quality of rented items. Many reviewers highlight that... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise timely arrivals, with items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... See more

Company replied

Rated 5 out of 5 stars

I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (w... See more

Company replied

Rated 5 out of 5 stars

Using Hurr is easy and transparent in regards to rental and postage costs, timings for delivery and when you are expected to return. It is simple to contact the person your are renting from also, and... See more

Rated 5 out of 5 stars

This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I wil... See more


Company details

  1. Full dress rental service
  2. Evening dress rental service

Written by the company

HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have absolutely loved my experience…

I have absolutely loved my experience renting on Hurr! This year has been a special one for me with my hen do, legal wedding and wedding and I have hired something from Hurr for all these occasions. The whole renting process is so easy and means having access to so many wonderful items! I have recommended Hurr to all my friends and will continue using it for all special occasions to come! xxx

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, easy to use. Got a beautiful dress on time, in perfect condition and for a reasonable price. Everything was simple and straightforward through the app. Will definitely keep using.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience hiring from…

I had a great experience hiring from HURR. I chose a dress and bag for my Dubai holiday and both arrived on time. The flex pass is great value for money ! I also lend out my items to make some extra cash. Wonderful concept ! Thanks HURR

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service…

Fabulous service and Hurr also includes the added bonus that if you do not like your item or it does not fit that you can return within 24 hours and receive a refund! The lady I rented from was very helpful and kind and the dress arrived very quickly!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy process

Really easy to navigate the website - from messaging, to renting and even returning. I’ve used other rental websites before but this experience seemed so much easier! Will definitely be using again

21 October 2025
Unprompted review
Rated 5 out of 5 stars

I have used HURR a number of times for…

I have used HURR a number of times for times and there is such great quality items to rent on the platform. So far all of the lenders have been fantastic and the platform itself is super easy to use with some great features like being able to easily link your tracking. I am a big fan of renting outfits for occasions and HURR is really seeing me through my wedding guest era.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Great hiring experience of a Reformation dress

The lender communicated well and was helpful every step of the way. The dress fit and looked great on me. I hired it for two back to back weddings and got lots of compliments. Often I purchase dresses for events that I never wear again which makes me feel wasteful and horrible. This has changed everything now - it is such a great sustainable alternative. I have more events coming up and I'll be looking to HURR for more future outfits xx

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Sustainable & Professional, always a 5 star experience!

Always an exceptional service. Great, premium fashion available, suitable for any / every occasion, and a great setup to protect both the renter & the customer. A great way of feeling so good in an expensive, designer outfit, sustainable & affordable! 5 stars from me, every time!

16 October 2025
Unprompted review

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