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Review summary

Created with AI, based on recent reviews

Looking at 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting the significant difference from high-street items and their excellent condition upon arrival. The user experience is frequently described as easy and straightforward, with many appreciating the seamless process of renting and returning items. People also highlight the exceptional service and the wide range of high-quality items available, making it a convenient and sustainable option for various occasions. However, some customers were dissatisfied with the delivery service, citing issues such as items not arriving on time, being sent to incorrect addresses, or arriving damaged. A few other people also felt that the platform's interface could be clunky or that additional costs for delivery and insurance were not clearly communicated, leading to unexpected expenses.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality of the... See more

User experience

Reviewers mention positive feedback about user experience, frequently highlighting the ease and simplicity of... See more

Service

Clients share positive opinions on service, with many praising the peer-to-peer system as smooth and... See more

Quality

Consumers generally express satisfaction with the quality of rented items. Many reviewers highlight that... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise timely arrivals, with items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... See more

Company replied

Rated 5 out of 5 stars

I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (w... See more

Company replied

Rated 5 out of 5 stars

Using Hurr is easy and transparent in regards to rental and postage costs, timings for delivery and when you are expected to return. It is simple to contact the person your are renting from also, and... See more

Rated 5 out of 5 stars

This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I wil... See more


Company details

  1. Full dress rental service
  2. Evening dress rental service

Written by the company

HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love it!!!

Such a great platform to rent high quality, well-looked after clothes and reduce overconsumption. You get sent consistent updates on when your order is arriving to what you need to prep in order to send it back. Highly recommend and I will be using this app again!

23 October 2025
Unprompted review
Rated 4 out of 5 stars

Highly recommend HURR

Always love renting from HURR. I’ve borrowed some beautiful dresses and rented and sold some of my own here. It’s great!
The only things I find slightly annoying (the the last being the most) I wish there was a telephone line to call sometimes if there is a question, a way to add “meet in person” for tracking as well as early sending back tracking. As at the moment you get emails telling you to send your item back when you already have. Which add a bit of anxiety sometimes that you might be scammed by the lender or renter. However I always choose to renter from “highly rated” lenders.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

A perfect rental experience

The Hurr rental experience is fantastic. I needed a dress at short notice for my dad’s funeral and I wanted something special. The filter settings on the website make searching for exactly what style, colour etc you want very easy. I ordered at 11am and my dress was with my by the following morning. It came beautifully packaged and in perfect condition. It made the outfit part of a touch week very easy - which was a relief. I have used Hurr for five other occasions and always the same satisfaction. At this rate I will never buy an occasion dress again - renting is the way forward.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

My favourite rental!

I love Hurr - they are the best of all of the lenders due to their high quality choice of dresses and range.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

I had an issue with a rental (in the…

I had an issue with a rental (in the condition it arrived) and the HURR team responded only after my rental period was over (5 days response time). I don’t feel my issue was really acknowledged or remedied, I will be avoiding this company going forward and would recommend others look in to rental alternatives. Very unimpressed with response time, action and lack of support.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

My initial selected dress was returned…

My initial selected dress was returned in not a good condition however HURR were proactive in getting in touch and offering me a dress of my choice at the original choice. I was super pleased with how the final dress turned out!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I love HURR!

I love HURR! I rent my outfits for all occasions from HURR. It’s so fun having access to such a wide range of beautiful designer items from other peoples closets. It’s such a brilliant idea, rather than spending hundreds on a dress you only wear once. Would 10000% recommend. If you are renting a few items the HURR flex option is also worthwhile to save some money.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant experience

A brilliant experience! This is the second time I have used HURR to rent a dress for an event - and both times I have found it so easy, with so many gorgeous dress options. Each time I have found a dress that worked really well, and the communication with the lenders was great too. Thanks HURR - I will definitely continue to use this platform!

11 October 2025
Unprompted review
Rated 3 out of 5 stars

First time using a rental service for a…

First time using a rental service for a wedding I had I Venice. Eventually got some items together and it was fun to choose and browse them but it was not easy or stress free experience. The main dress didn’t show up which was a postal problem. So no dress. There are so many extra costs not clear from the rental price including all the special delivery costs of returning them. On just 4 items the costs just for delivery and insurance run upwards of £160 which was unknown at the beginning.
Hurr app is not easy to use and very time consuming and frustrating in general. Its difficult to see things like account transactions from the credit - very low visibility or clarity on what you’ve actually paid for what. Message interface super clunky.
I strongly feel the company should solve the delivery part itself and have some kind of partnership to reduce the costs and to guarantee things arrive. Even Royal Mail is not reliable.
Would probably use again but with some caution.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

I felt like I was using a luxury…

I felt like I was using a luxury service despite doing something as economical as renting! Excellent experience with my first time using a managed HURR rental. I loved the return process where the package came beautifully presented and with everything I needed to send it back after.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

HURR makes it super easy and fun to…

HURR makes it super easy and fun to find a beautiful designer dress, and rent it for the night with ease! I wouldn’t even consider buying expensive dresses for an event anymore. HURR has the best selection!

11 October 2025
Unprompted review

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