Reluctently posting this
Reluctently posting this -
Since I signed up the issues with responses from customer support has been a shambles, There was a delay in getting a switch date due to a "Openreach" system issue, Only time I got a date was when I complained directly to customer support and got refered to someone higher up in the company.
I can't fault the internet connection at all, Smooth sailing. Its the communication from IDnet thats the issue. I was connected 2 weeks and I got an email saying openreach will be attending X date please be in or you'll be charged. Urm hello? I have been connected for weeks, I asked why. I was told they would find out and email me. They didn't, I had to chase yet again which I was told this has been actioned off openreachs system. Fine I thought, Today Openreach turn up for the appointment that was "Actioned" off to change an ONT, I informed the engineer it wasn't needed but he wanted to scan a bar code, Fair enough I thought he'll soon be on his way. He left, I sit back at desk to carry on with work, NO CONNECTION. GREAT.
I call IDnet, They have no idea whats going on and no apology. I am told I will get a phone call to advise, In an hour the connection comes back up. Hmm still no phone call to apologise or inform me on what was going on, I sent at an email this afternoon asking what was the issue etc, Also questioning when my first direct debit would come out, No reply.
Now I don't know if i'm purposly being ignored or what, But i'm guessing them knowing i'm now tied for 24 months contract they feel they don't have a need to answer my emails.
Real strange support...
Date of experience: 14 October 2024