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Rated 3 out of 5 stars

The products are sublime Communication is slow to respond on questions, should be much improved packaging wonderful, but please get rid of all the bubble warap in transport There are many good alte... See more

Company replied

Rated 1 out of 5 stars

I ordered a top for NYE, 10 days prior the date. 3 weeks later I still haven’t received anything.. The customer service is almost nonexistent. I am very disappointed as I was really looking forward... See more

Rated 1 out of 5 stars

Our 13 year old twin daughters begged to see NYC for Christmas . We had a lovely time at the Lotte Palace , beautiful and definitely felt the Christmas spirit. A mixed up wit... See more

Rated 4 out of 5 stars

Beautiful smelling products - the only reason I have scored 1 star less is for the stickers used on the products. For premium priced Spa products, i would have liked to see print on the bottles, not s... See more

Company details

  1. Wellness centre

Information provided by various external sources

ILA DEFINES ORGANIC LUXURY IN A WAY WHICH IS INTELLIGENT, HOLISTIC AND SOPHISTICATED IT IS A GROWN-UP SKINCARE AND LIFESTYLE BRAND, ROOTED IN MOTHER NATURE, BLESSED WITH GOOD INTENTIONS AND DELIVERED WITH JOY AND LOVE. ILA NURTURES ON A VERY DEEP LEVEL, DELIVERING WARMTH AND INCLUSIVITY, AND CREATING AN ATMOSPHERE OF PEACE AND SERENITY.


Contact info

2.0

Poor

TrustScore 2 out of 5

43 reviews

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Rated 5 out of 5 stars

Christmas gifts.

The products I ordered for my daughter for Christmas were all correct and packed perfectly.
I would buy loads of your products myself if they weren't so expensive!!
I have no complaints.

9 January 2019
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, I suffered from acne following the birth of my son and the products recommended to me by the therapist have completely transformed my skin. My skin feels hydrated and is not angry at all any more. I have tried endless different products from other brands that failed to help and I am thrilled to have finally found a product that suits me. Thank you!

18 December 2018
Unprompted review
ila logo

Reply from ila

Dear Kate, thank you so much for your lovely review. We are so happy to hear that our products have transformed your skin! An email will be coming your way shortly with a discount code for our website as a special thank you. Wishing you a happy Christmas! ila x

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