We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... See more
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Had paid a premium for direct/non stop flights to San Diego which worked fine on the outward, but we're inexplicably cancelled for the return "due to fight cancellations ". However the flight we we... See more
Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... See more
Company replied
COMPLETELY UNRESPONSIVE & INEFFICIENT. Our flights were cancelled due to conflict in the Middle East. Despite promising to re-route our party they simply went missing, did not respond to emails or r... See more
Company details
Written by the company
Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.
Contact info
Eastside, Suite 2.09, N1C 4AX, London, United Kingdom
- +44 (0) 203 725 8804
- customersupport@infinitycruises.co.uk
- infinitycruises.co.uk
3.4
Average
699 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
We were happy with the travel options…
We were happy with the travel options provided by Dave
3 August 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Dave.
Kind Regards
The Infinity Cruises Team
Never had a bad experience with…
Never had a bad experience with Infinity .
Done 4 cruises and 2 more booked .
Any issues sorted promptly and without fuss.
Eric booked last 4 cruises and a nice guy to deal with .
12 June 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Eric.
Kind Regards
The Infinity Cruises Team
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Mike.
Kind Regards
The Infinity Cruises Team
Everything we asked for happened
1 June 2024
Reply from Infinity Cruises
Thank you for your 4-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and we look forward to being of assistance to you in the future.
Kind Regards
The Infinity Cruises Team
I booked a package deal a while ago…
I booked a package deal a while ago with agent Dave, Thank you so much for a incredible experience and holiday, truly memorable. We stayed in city prior to first ever Cruise experience followed by a further city stay post cruise in a different city (Chicago) the whole experience was fabulous and highly recommend infinity.
29 May 2024
Unprompted review
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received from Dave.
It's great to hear you had a fantastic holiday and we look forward to being of service to you in the future.
Kind Regards
The Infinity Cruises Team.
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
Excellent service
Excellent service. Saw an holiday advertised and they helped us to adapt and personalise it to suit what we wanted. Really pleased with the advice expertise and support provided.
31 May 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
NCL Capetown to Mauritius
Booked an NCL cruise package holiday with Infinity by phone. Consultant Mike was very helpful.
Later, on 30 May, asked Infinity to allocate a Future Cruise Credit to the booking: phone answered promptly and after contacting NCL FCC was attached to the booking. Excellent post-booking customer service.
11 March 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Mike.
Kind Regards
The Infinity Cruises Team
Infinity cruise
Very helpful representative named David, who provided excellent service. Got us a great deal for our cruise, and was very thorough in his explanation of our itinerary.
21 May 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Dave.
Kind Regards
The Infinity Cruises Team
After booking our holiday l requested…
After booking our holiday l requested details to be sent to us, with everything that was read out over the phone. This still hasn’t been receive. We were sent an invoice for the full amount of balance to be paid when the holiday had only been booked two days before and we were not going until January 2025. I did receive another invoice with the correct details but it did not include the deposit details. We have booked with other cruise companies and have received a correct invoice and all details of holiday very soon after booking.
26 May 2024
Reply from Infinity Cruises
Thank You for your feedback. I am sorry to hear things haven't ran as smoothly as they should. I can see that your booking confirmation along with receipt was emailed on 29th May, this outlines your deposit payment. I will re-send a copy of this to you now.
If you have any questions or concerns, you can call Customer Support or email us for assistance.
Kind Regards
The Infinity Cruises team
Good customer service
Mike was great helping us with our cruise package experience. Very knowledgable and helpful.
19 May 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Mike.
Kind Regards
The Infinity Cruises Team
Excellent service from Bobby Dalal
Excellent service from Bobby Dalal - very informative, helpful and friendly- not at all pushy to make the sale, which I absolutely detest. As a solo traveller, it is always a concern that everything will go to plan and this holiday has run like clockwork- Excellent.
24 February 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Bobby.
Kind Regards
The Infinity Cruises Team
Good sales representitive
The representative soon had an understanding of our preferences and needs and was very helpful indeed.
12 May 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
Great Service and great work by Eric and Jacqui
We booked our trip with Eric who explained and communicated everything perfectly. Our Buenos Aries stay and South America back2back cruise, transatlantic to Lisbon Portugal was great. We got a good package and everything via Infinity ran like clockwork thanks to Eric and Jacqui from your Customer Service Team. The Buenos Aries hotel was in a fabulous location. We did have a very last minute issue with our outbound BA flights but this was outside of Infinity's control due to a flight cancellation and Jacqui quickly helped to resolve this on the day of our departure.
We will definitely use Infinity again.
28 March 2024
Unprompted review
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received from Eric & Jacqui.
It's great to hear you had a fantastic holiday and we look forward to being of service to you in the future.
Kind Regards
The Infinity Cruises Team.
Very disappointed with this company
Booking experience great. Very helpful agent Bobby. After care not great. How can a cruise company not know how much they paid NCL on our behalf for cruise portion of our Mauritius to Cape Town cruise.
NCL agreed to pay via the agents a refund for 2 days lost on our cruise due to problems. We booked a Balcony cruise but the refund we received was a lot less than others received for an inside cabin. Despite sending many emails Infinity could not tell me how much the cruise portion cost. They have now ignored my last email. Very disappointed with this company.
22 February 2024
Unprompted review
Reply from Infinity Cruises
Thank You for your feedback. We are pleased that you were happy with the service received from Bobby during the booking process.
The amount we received from Norwegian Cruise Line has been refunded to you in full. It has been verified and double checked and is correct based on the fare you paid. I cannot comment on other bookings but as they received a larger refund they must have paid more for the Inside cabin than you did for the balcony. As the package provider, we do not give a breakdown of costs.
We are sorry that you are not satisfied with our responses so far and value your feedback.
In closing, we want to re-iterate our commitment to providing excellent customer service. We take pride in assisting our valued customers and hope that we are given the opportunity to assist you again in the future.
Kind Regards
The Infinity Cruises Team.
Efficient service
Mike answered all my many questions quickly and thoroughly and made booking simple. Afterwards the customer support staff have also responded promptly and helpfully.
13 May 2024
Reply from Infinity Cruises
Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
We booked a cruise from Singapore to Japan
We booked a cruise from Singapore to Japan through Eric and we were extremely please with the planning of all our flights and transfers that he organised. We encountered no problems at all during the whole holiday which resulted in us all having a fantastic time.
2 March 2024
Unprompted review
Reply from Infinity Cruises
Thank you for your 5-star review, it's great to hear you had a wonderful holiday. We pride ourselves on great customer service and will pass your compliments to Eric.
Kind Regards
The Infinity Cruises Team
Amazing BA stay, Patagonia cruise and Macchu Pichu/Lima tour
Our Buenos Aries stay, Patagonia cruise and Macchu Pichu/Lima tour was simply perfect - everything ran like clockwork, the hotels were in great locations, group size was just four. Thanks to Eric and Jacqui for all their help organsing such an amazing holiday
23 March 2024
Unprompted review
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
Reply from Infinity Cruises
Thank you for your 5-star review
Kind Regards
The Infinity Cruises Team
Reply from Infinity Cruises
Thank you for your 5-star review. Your compliments will be shared with Mike.
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