Intercounty Estate and Letting Agent Reviews 685

Arranged a viewing of a property in Sawbridgeworth on the Saturday, without hassle, and really liked it.
On the Monday we received a phone call from the office, as promised, but we were unavailable and so a message was left. We tried returning the call but coudln't understand who called and the person who answered didn't know and could only take a message.
We then chased several times by email and phone, receiving some quite abrupt email responses, until a week later finally got to speak to someone! We exchanged a few more emails and arranged a 2nd viewing a few days later.
When we arrived at the suggested date and time, no one was there. We called the office, and were told the agent had just left; then that we wern't in the diary; then that they hadn't confirmed the appt and eventually implying it was our fault because we sent an email after office hours!
At that point we'd had enough and hung up!
As another review states they are excellent at excuses, not so good on admin or doing right by their customers.
We left a note for the home owner letting them know how their house was being handled......

A massive thank you to the team at Old Harlow.
Seamless buying process from end to end.

Cemil Arslan was a true professional throughout the whole process taking away any worries and stresses.
Thank you.

I just want to say a big thank you to Natasha at Intercounty who assisted me and my family in getting an apartment in HQ Warley
Natasha was thorough and responded to my emails in under 30 mins. She is very reliable and got me in the Property in a week. My family and I are very happy in our new home. Thank you Natasha x.

We are moving up to Norfolk and sold our house which we have lived in for 48 years through Intercounty in Harlow.
The service we received was really brilliant.
So many thanks to Peter and Jason and the team who helped us during a really difficult time, we had absolutely no idea what we were doing, they helped us so much and were so very very patient and nothing was too much trouble.
This is a company who will give you a very good and caring service and we would definitely recommend to anyone.

Great customer service. Highly recommended.

Joyous Jac!
Intercounty have been nothing but fantastic throughout my entire rental process.
Jac has been outstanding, and is a credit to the company! She was polite and friendly, and nothing was ever too much hassle for her. She was extremely quick to reply to emails, and made any amendments without fuss. She was just wonderful to liaise with and I didn't feel any pressure or 'like a nuisance' emailing her all the time, like some people would make you feel.
She has been an absolute pleasure to deal with, and always had the answers to my questions, which was extremely reassuring.
The whole rental process was quick to sort out, and relatively painless. All documents were done online (including identity checks and proof of earnings) which made my life so much easier, and DocuSign was even mobile friendly, meaning it could be done quickly and easily, which was a bonus! Everything was sent via email so I could safely file anything away, and amendments were also updated and re-signed where needed, literally in the space of an hour, Jac was so 'on it'!
I cannot recommend them enough, especially compared to the other estate agents in Saffron Walden, intercounty definitely come out on top!!

Mollie has been fantastic throughout the whole process, quick to respond, friendly and professional. All round good service. Thank you.

Mollie from the Sawbridgeworth office was helpful throughout on our recent rental. Kept us fully informed and very quick to support through a very abridged process. Made it much less painful than it could have been, many thanks.

We have recently moved home and sold our house through Intercounty in Harlow. The service we received was brilliant. So many thanks to Peter and Jason who helped us during a difficult time. This is a company who will give you a very good and caring service.

Excellant from beginning to end. Katie Beard from the Great Dunmow branch was amazing to ensure we moved before Christmas 2022. She kep us updated at all times nothing was a problem. A credit to the company thanks to you all as well

I was dreading dealing with an Estate Agent following a job relocation announcement. I reached out to a few Agents, but Intercounty in Stortford were so helpful. I can’t thank enough William and his team’s support and hard work during my move away from my house in Bishops Stortford. Thank you Intercounty team! 5*

I have found the staff at the Sawbridgeworth branch to be extremely helpful. Specifically, I would like to mention Mollie who has been extremely helpful, efficient and quick to respond to enquiries.

We would highly recommend Intercounty as your Estate Agent!
Emma & Jordan at the Saffron Walden Branch were professional and proactive and persevered through the process.
We really felt, with their sound advice, they were putting our needs first; it was much appreciated, thank you!

Thank you Mollie, Dan and team for making the rental process work seamlessly. You were all super friendly and got me a good tenant in no time at all.

Harry Stylianou was amazing from start to finish in renting my house. The team was quite proactive, professional and responsive throughout the process and we would definitely recommend appointing them as sales agents to family and friends. Thanks Harry, thanks Intercounty Lettings.

Peter from the Harlow Branch has been excellent throughout my experience with Intercounty, he kept me up to date every step of the way and I would certainly recommend to my family and friends

I would like to give a big thank you to Mollie Harrison-Stent at Intercounty, who made my recent letting of my property both seamless and effortless. She is a great asset to Intercounty, thank you Mollie.

This is the 7th year I let Intercounty manage my property. Mollie Harrison-Stent was able to make me feel looked-after as a landlord. It was a tricky rent with unexpected challenges and tight turnaround. Mollie ensured I am well informed throughout the process and swiftly took action to overcome unexpected situations. I am grateful to her professionalism and dedication.

Really pleasant, professional and friendly experience from start to finish with added value for money. Dealing with Doug was great as he was very knowledgeable, on the ball and kept in touch with updates all the time.
I wouldn't hesitate to use them again and recommend them to others.
Stephen Benge

Recently sold/bought through Intercounty, Bishops Stortford branch. Will, Doug and James were really helpful throughout, ensuring everything went smoothly!
Thank you !!
Kelly