Intercounty Estate and Letting Agent Reviews 685

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

We recently sold our property just outside of Saffron Walden with the assistance of Intercounty. We had tried a few other local agents previously but they put no effort in to try to sell the property... See more

Rated 5 out of 5 stars

I’ve been using Intercounty @ saffron Walden for many years. Once again they have excelled themselves, especially Blake who has gone above & beyond. My property has been let out so quickly I’m still c... See more

Rated 1 out of 5 stars

As a first-time buyer, my experience with this estate agency was extremely disappointing. During a purchase that later fell through, I received frequent calls pressuring me to chase my solicitor a... See more

Company replied

Rated 5 out of 5 stars

After many weeks of communicating with us, our solicitor and others in the chain, Charlotte from the Saffron Walden branch managed to push our sale through. She has been amazing throughout. Easily ac... See more

Company replied

Company details

  1. Estate Agent
  2. Property management company
  3. Estate Agents
  4. Property Rental Agency

Written by the company

We are totally committed to delivering a straight forward service focused solely on your needs and we will challenge ourselves and the industry norms in order to do this. Our aim is for all customers to feel confident and comfortable at all times, to know that they can rely on us to deliver a consistently outstanding and individual home moving experience. We want to keep it simple and keep it honest. We feel that local knowledge is key to our success and make sure our people know all about local schools, amenities, transport, clubs and societies in your area. Intercounty has been successful at the recent Agency of the Year Awards 2016 – winning the Gold award in the Best Estate Agency in East Anglia category and have also won for the past 5 years Best Lettings Agency in East Anglia category at the Lettings Agency of the Year awards.


Contact info

3.3

Average

TrustScore 3.5 out of 5

685 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

You guys are amazing

You guys are amazing. Simply the best. Kudos to you Mollie, you are a star. Short of words.

23 August 2021
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your positive review! It's lovely to hear that Mollie has provided an excellent service!

Rated 5 out of 5 stars

Thank God for intercounty

Thank God for intercounty, there should be more estate agents like them. I had gone to about 3 estate agents before intercounty and they were…you can fill in the gap ☺️. When I found a property I liked I was a bit skeptical about calling and viewing but I did and I’m now lounging on my sofa and sipping hot coco 😋. Mollie attended to me and made me feel like a superstar 😂. She was so friendly and professional I couldn’t believe people like her still existed. She was always in touch either by phone or email to keep me in the loop. I think she deserves a promotion 👍. Thank you Mollie and everyone working at intercounty Harlow branch, you guys are amazing 😊👏

23 August 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your 5 star review Abiola! It's fantastic to hear such kind words about Mollie, we will be sure to share your feedback with her and the Harlow team.

Rated 5 out of 5 stars

The best Eastse Agent in Great Dunmow by Far.

Intercounty has been professional and helpful from the start of the selling and buying process. Great selling rates compared to some others in the town.

Intercounty staff have been helpful and have morals along with their professionalism, unlike some in the town.
I would highly recommend you use them.

20 August 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for the great review Mark! It is really appreciated, we will certainly share your feedback with the Great Dunmow team!

Rated 5 out of 5 stars

Staff are friendly and helpful

Luke and Jack in the Chelmsford branch have both been so helpful! moving can be so stressful but they have been amazing and answered any questions that we have asked. They have dealt with everything so quickly too we got the property last Wednesday and get the keys this Thursday Would definitely use them again in the future.

Thank you all so much!

17 August 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your 5 star review Jade! It's great to hear that both Jack and Luke provided such a good service, we will certainly share your feedback with them.

Rated 5 out of 5 stars

I recently made the move from Ireland…

I recently made the move from Ireland to Harlow. Mollie and the team from Intercounty made this move so much easier than I anticipated. Mollie has helped me every step of the way. Professional and friendly, I left the office with the key to my new apartment, laughing despite the rain. I could not be happier!

10 August 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your 5 star review Chelsey! It's fantastic to hear that Mollie and the Harlow team have been such a great help with your move. We will be sure to share your feedback with them!

Rated 5 out of 5 stars

I own a property in Old Harlow which…

I own a property in Old Harlow which has recently been re-let following my tenant vacating. The agent who dealt with the whole transaction and provided an excellent service and kept me in the loop the whole time was Mollie Harrison-Stent. Thanks Mollie you were excellent !!

7 August 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review Paul! It's great to hear such positive feedback about Mollie, we will certainly share your review with her.

Rated 5 out of 5 stars

Trustworthy, reliable and professional.

I loved the experience with intercounty. I came to Harlow, didn't manage to get the time to get a view. Mollie was kind enough to go in to the flat and send me a video of the flat which I picked online. was quite sceptical. when I get to the place I found it perfect. Everything is in order indeed.
Paper work went smooth. staff are friendly and flexible.
I highly recommend them

29 July 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review Omar. It's great to hear you that your experience was a good one! We will pass on your kind words to Mollie.

Rated 5 out of 5 stars

Highly recommend!

First time renter and these guys made it the most pleasant experience possible. From start to finish they have been so helpful and professional and on the ball with getting everything together. Would highly recommend.

29 July 2021
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your 5 star review Lucy and thank you for recommending us!

Rated 5 out of 5 stars

Great Performance from Intercounty Saffron Walden

After many weeks of communicating with us, our solicitor and others in the chain, Charlotte from the Saffron Walden branch managed to push our sale through. She has been amazing throughout. Easily accessible, professional, very communicative, friendly and at times tenacious. We cannot praise her and Intercounty highly enough. They were our third time estate agents but we wish we had chosen them first. They far out performed the previous two estate agents that we had.
D & A Sharp

19 July 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your 5* review! It's brilliant to hear such positive feedback about Charlotte and the Saffron Walden team. We will certainly share your review with them.

Rated 5 out of 5 stars

Super service.

We recently exchanged on a property in Thaxted through Intercounty at Saffron walden. Throughout the whole, sometimes stressful process, they assisted us in a calm and professional manner. Charlotte was especially good, chasing, advising, and communicating very well from start to finish. we would definitely recommend them.
Trevor and Janice Goodey

19 July 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you Trevor for your 5 star review, it is great to hear that Charlotte's service has been excellent. We will certainly share your review with her.

Rated 1 out of 5 stars

Poor service but great on excuses

12 months of emails, quotes and excuses. If you fancy paying market rates on a rental that isn't market rentable, Intercounty are the Estate Agent for you!

It's understandable that Covid has caused some serious delays but 12 months on and we're still asking for maintenance to fix kitchen cupboards, the front door, black mould on walls and sealant around the bath.

It's only been a month asking for maintenance to reseal the bath plughole so we can have a bath without contents spilling onto the floor.

We had enjoyed 5 years renting this property without any issues. The past 12 months however has been so frustrating that I've directly contacted the Landlord to see if there is a reason why there has been such a delay. Our Landlord has also been experiencing issues with Intercounty and their poor communication & property management. Sadly for her she's also paying them management fees.

I'd encourage people to try another Estate Agent because Intercounty really aren't doing the job they're paid to do.

13 July 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you very much for the feedback and I’m sorry the service recently has not been to our normal high standards. I’m keen to look into what has happened and happy to help find a resolution - please contact me directly carolinerutherford@intercounty.co.uk Thank you.

Rated 5 out of 5 stars

The team at Intercounty at…

The team at Intercounty at Sawbridgeworth were exceptional. Nothing was too much trouble.
Mostly dealt with Dan,Sarah, Marian and Mollie. From purchase to letting they were efficient informative and took all the stress away as you could leave them to do everything.

10 June 2021
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Susan! It's fantastic to hear that the Sawbridgeworth team were able to help you with both sales and lettings.

Rated 5 out of 5 stars

I have just let out my house in Church…

I have just let out my house in Church Langley. Dan, Mollie and Will were great in helping me through the process and finding a tenant within a week of going on the market! Thank you very much.

7 June 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your review Sian. We are so pleased that Dan, Mollie and Will were such a great help. We will certainly pass on your thanks!

Rated 5 out of 5 stars

Emma Clyde 5 stars

I am pleased to write this honest review about the service I have recieved from an excellent estate agent who has helped me through a purchase on my home. Emma Clyde has gone beyond all expectations showed enthusiasm, politeness , friendly, prompt in answering any questions I have had and made it an enjoyable experience. She has been helpful and is a asset to any organisation and wish her the nothing but the best in her career. Intercounty hold onto her 👍

4 June 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your 5 star review Riz! It's great to hear that Emma has gone above and beyond. Wishing you all the best in your new home.

Rated 4 out of 5 stars

Paula Lawrence Diplomat Bishops Stortford

In the final weeks of the conveyancing process ( late March) PL worked hard to remain neutral and achieve a positive outcome despite a deal of frustrations which frankly almost called the whole deal off. She maintained professionalism and humour throughout working to conclude 6 months of negotiations started in September by her colleague Debbie Davies. We are grateful to both for going the extra miles.
One small niggle was on the day of completion when key handover delegated to Dunmow office was shambolic despite clear instructions from PL and the lawyers.

18 May 2021
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Andrew. I'm sorry that the key hand over was not a smooth one. Thank you for your kind words about Paula, we will certainly share your review with her.

Rated 5 out of 5 stars

Perfect service from the beginning

Perfect service from the beginning, made the whole experience of renting a property feel very organised, official and exciting. Mollie has been a wonderful help! Awesome team. Thank you very much.

15 May 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your 5 star review Noly! It's lovely to hear that your experience has been a great one. Thank you for your kind words about Mollie and the team and best wishes in your new home.

Rated 5 out of 5 stars

Property Purchase & Sale (5 Star)

I have used Intercounty a few times over the years, both the buy & rent. Both experiences where top class. Over the last few months Intercounty have helped me sell my property with exception ease, even during a global pandemic.

The communication with their team is second to none, whether that be via email, phone or in person. They are all very knowledgeable about the markets they work in and are always happy to offer advice.

The contact i had with the Bishops Stortford team was amazing. I would like to thank Olivia, James & Doug for all their help and would of course recommend not only the estate agent but these specific people in the Bishops Stortford Office.

12 May 2021
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your lovely review Matthew and thank you for your continued business! It's fantastic to hear that Olivia, James and Doug provided such a great service. We will certainly share your review with them.

Rated 5 out of 5 stars

Best agency ever i recomand rebbeca…

Best agency ever i recomand rebbeca best agent thanks for your help

11 May 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for your 5 star review! It's lovely to hear that you would recommend Rebecca in our Chelmsford branch, we will be sure to share your feedback with her.

Rated 5 out of 5 stars

Intercounty

Me and my boyfriend are first time renters and were looking for a place we could move into quick. Intercounty did exactly that! We were moved in within a month of viewing the property which was exactly what we wanted!

Mollie at Intercounty was so helpful during our viewings and moving in. She was so nice, super quick to respond to messages regarding any questions we had and was just helpful all round. If we end up moving again I'll be asking for Mollie! Thank you Mollie!

I also want to quickly mention Will at Intercounty too! He helped us view a property before the one we moved into and helped us with the move into our current flat too. Thank you!

The day we moved in we were welcomed into our flat with a cute welcome box including some snacks, essentials (hand sanitizer, anti-bacterial wipes) and more!

I would recommend Intercounty to everyone!

11 May 2021
Unprompted review
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Reply from Intercounty Estate and Letting Agent

Thank you for taking the time to write such a great review and for recommending Intercounty. We will pass on your kind words to Mollie and Will. Best wishes in your new home!

Rated 4 out of 5 stars

Harlow Branch

All the members of staff - Dan, Molly and Will were very helpful and efficient. They made the experience of letting my apartment a smooth and pleasant one.

10 May 2021
Unprompted review
Intercounty Estate and Letting Agent logo

Reply from Intercounty Estate and Letting Agent

Thank you for your review Stephen. It's great to hear that letting your apartment was a smooth and pleasant experience. We will be sure to share your feedback with the Harlow lettings team.

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