iTrip Reviews 149

We had to cancel our reservations, 8 plus months before vacationing in Palm Desert, due to health issues. Their representative stated that we’d get a refund MINUS $350 for their booking fee. What sort of company does such heinous things to customers? Avoid making any arrangements with ITrip. They are your worst nightmare!!!

iTrip Park City did not honor our reservation with them. They canceled it less than two weeks before the trip. No apologies, no alternative offered, no compensation. Nothing. Now we are stuck trying to find something last minute. We will not use them ever again.

Stayed at the 840 Reunion Townhome with a group of friends. We all agreed that this was one of our best trips together because of the wonderful property and facilities.
Very spacious and modern accommodations, that offer a unique environment for fun, relaxation, and privacy at the same.
We loved the first and second floor accommodations, outdoor pool availability, washer and dryer use, and the full kitchen amenities.
Our view of the sun rising and setting over the beautiful adjacent golf course always made for a perfect day.
We also greatly appreciated the very user friendly location for visiting, shopping, dining, and sightseeing.
Already planning our stay at the 840 Reunion Townhome for next year and can’t wait!
Sincerest thanks!
Bill Karmia and Friends……..

This company has very strict guidelines for when you’re able to make a reservation. 330 days out. I got up at midnight Colorado time to make the reservation, received 2 confirmation emails (one automated, immediately and one from an employee late morning), but was told by email later afternoon that they canceled it because they had promised it to someone else. They either have an online booking, or they have an in-person booking, not both. Terrible terrible customer service. We are repeat customers. The employee I spoke with by phone finally admitted that they had verbally promised the unit to another customer. We maintain that a company that touts online bookings cannot be both verbal/phone agreements as well as online booking. If the booking was promised and agreed upon prior to the 330 day window, at a minimum it should have been taken off-line, but executing a contract prior to the 330 is contrary to their stated policy.

Rented a property via itrip in St Augustine Florida on VRBO. Property was dirty (linens unchanged, food in sink) , and more importantly was under construction when we arrived! There were people sandblasting a deck 5 feet away from us from 8am to 4 pm. When we inquired with neighbors they all knew this work was scheduled. When I informed them of the issues they said they would compensate us for them but now they are unresponsive. ITrip is negligent in renting a property under these conditions and are poor managers.

I have a house in Lake Oswego, Oregon, and decided to let iTrip manage it. I’m very pleased with that decision, as going on 2 years those dudes are incredible! I think when it comes to iTrip it’s all about what owners you’re dealing with. I’ve seen a lot of negative reviews over 2 years, and couldn’t quite figure it out because the owners in Portland are so amazing. Well, we bought a property in another state and wanted to convert it to a short term rental. I call the local iTrip and leave message…never heard from them! In another state we were thinking about buying in I called iTrip and the dude tells me he’s going to fire over a bunch of “hot lists”. Never saw one! I started to understand the negative reviews more. So it really all comes down to who the owners are! I’m telling you, the guys in Portland Oregon are off the charts amazing. I’ve talked with 5 others total and they weren’t so good. In fact, I ended up doing a property with a different company, and I never thought that would be possible because of how happy with what they do for us in Oregon.

We rented an air bnb from Itrip in Pensacola, FL. The living room furniture was completely unusable to sit on so we had to leave a week early. Itrip neither tried to solve the problem nor gave us a partial refund.

They completely changed my negative review of their property to five stars. These folks are the worst. Stay far away. You can't trust anything they write. The property was rundown and there is nobody local to answer anything.I have rented in this location for 30+ years with only good management companies. These people are dishonest to the max!

Stay away from this company. Renting from them has been a disaster. Terrible service and arrogant. I would NEVER use this company. I wish I had seen the other bad reviews before I booked with them.

We stayed at seahorse cottages in Treasure Island for 1 months. Cottage was so cozy and cute with many unexpected upgrades. Nice small community of cottages, able to meet and hang out by the fire with neighbors. Great location, lots to do. ITrip vacations helped us out and honored any and all requests and concerns in a very timely manner. Thank you Eric for taking care of use and recommending great places to kayak. And a big thank you to Liz for helping us book early for next year, after our rental was canceled with Florida rental.Best month spent!!

So disappointing!!! Definitely do not recommend. For $1,700 a night, the condo is extremely old and run down, hot water only worked in half the unit, dishes in cabinet were dirty upon arrival, heat only worked occasionally in unit, appliances were cheap and some broken. They advertise a shuttle service, but it’s 2 shuttles that service 40+ units so it’s very difficult to schedule. I will say drivers are exceptional!
Contacted company, iTrip, and while they appear to be attentive and such, not one thing was fixed during our stay. Really a pretty lousy experience all around.

Prior to reserving the property Maliblue with iTrip Vacations Beaches of 30A for five weeks beginning Jan. '23, I confirmed by email that the rental included a credit of $150/per week for a total of $750 towards beach gear rentals at Vacayzen. I completed the booking, paying the required deposit & final balance on time. 30 days prior to check-in, I received an email with instructions & information regarding the Vacayzen rental credit. I sent a text to iTrip requesting the coupon code & confirming the credit amount.

"Karen" from iTrip responded w/the code & said the credit was $150. After some back & forth, I shared screen shots of the emails confirming the credit was a total of $750. I asked that the amount be honored since it was provided in writing prior to the booking & requested a manager to call me. 15 min later, Karen (not the manager) called & repeated the credit would only be $150. I asked again for the full promised amount to be honored & to speak with a manager. Karen became increasingly short & said the manager wouldn’t tell me anything different. I politely said that if I couldn’t speak with a manager that I may need to consult with my attorney. Karen quickly interrupted, refused to speak with me & hung up abruptly. The conversation lasted less than 1 min.

At noon, I received a voice message from "Jason", accusing me of being “verbally abusive” & “threatening” to their staff member, & having consulted with the property owner, decided to cancel the reservation. He never spoke with me directly or tried to remedy the situation but instead told me never to contact the office again. By 1:18 pm, I received an email stating my rental had been canceled & payment refunded. Later that day, I checked the listing on AirBnB & VRBO which showed the dates released & rental rates nearly doubled.

At no time was I ever “verbally abusive” or “threatening” to anyone at iTrip. I did my due diligence prior to booking the property, confirming the Vacayzen credit. I simply asked for the company to honor & deliver on the agreement. As for my comment about possibly consulting legal counsel, I have a right as a consumer to receive the services I paid for. I did receive a full refund, however, my entire trip was cancelled less than 30 days from check-in. Please be careful when dealing with iTrip Vacations.

I submitted an inquiry to become a franchisee and experienced the presentation from Doni.

I was able to stomach his arrogance in during the presentation.

The objective takeaway was the fact their value prop is a proprietary software; however, they’ve been in business 15+ years and only have 100 franchisees. If the proprietary software is such a game changer, I propose they would either have a SaaS product that generates 10x their current franchisee business, or they would have a significantly larger number of franchisees.

Additionally, there was no speak of how to generate property owner accounts; the suggested growth to anticipate was 30 properties within your first 2 years- this is terrible, and further confirmation they don’t have a real strategic advantage by way of process and marketing.

I don’t leave reviews- in fact this may be my first – but having successfully built and sold a property management company, and my continued passion for the industry, I feel obligated to warn anyone considering paying for their model.

We rented a home in Cape Coral for a week and although it is a beautiful home very dirty inside and the pool heater and hot tub has never worked
Unfortunately I take one vacation a year and not having use of the pool has really impacted our vacation

THEY ARE INTO FRAUD BUSINESS AND JUST WANT TO CHEAT VISITORS. We recently visited to their vacation homes during Christmas vacations and it was worst experience of our lives. In a nutshell this company thinks providing running hot water at vacation home is not their responsibility and they will still charge visitors for the inconvenience caused. when we tried to request for full refund they responded that the issue due to which there was no hot water in the house is basically NOT their problem. The original rate for the house was $736 and later they charged at $941. Such a fraud company. PEOPLE BEWARE OF SUCH FRAUD COMPANIES.

We stayed at 403 Harborview Grande condo, Dec 20-27, booked through AirBnB, managed by iTrip Vacations. We paid $2791 + $174 insurance, total $2965. With all the issues that need attention, we feel we should receive 2 nights' refund. Maintenance came and looked at things, said they needed replacing, and that they contacted the owner, but nothing else was done. The fridge was leaking water when we got there. They shut off the water, so we had no ice. They said it needs replacing. The dryer doesn't work at all, wasn't replaced. We packed with the intention of washing and drying clothes. None of us had 7 days worth of clothes. They took forever to dry hanging up (a chore we weren't expecting). A quick trip to Lowe's or Home Depot could have brought in a new dryer. The toilet seats are broken/don't work properly. The exhaust fan in the small bath doesn't work, and in the master sounds like it's about to break after it runs for a minute. The master bath sliding door is messed up. The large soaking tub is great, but leaks the water out very quickly. The ceiling fan in the living room doesn't work (or the remote is broken). The front door definitely needs some attention (the gaps are huge). And this entire past week, the unit directly above us was doing remodeling work, making all kinds of loud noise (shouldn't be allowed during a holiday week). Needs better cleaning crew. The place would be great if it were given some attention. And the fact that other people have complained about the appliances two other times in the guest book, leads me to believe that the owner knows, and isn't fixing it. The host was uncaring, unhelpful, didn't offer an apology or refund. Would never book with iTrip Vacations. Kevin needs customer service training. We only asked for dryer to be fixed. If we had broken any of their rules, we would have been charged money. But we have no recourse from them breaking their end of the contract/falsely advertising the property. Very unhappy for $400/night. Customer support with AirBnB was not able to make the company do anything (very disappointing). This company, and Kevin, both have lots of bad reviews on multiple sites. They are scamming people out of their money. How are guests protected when these businesses false advertise?

This company is full of crap ! They LIE just like responding to my review with a ( we have Excellent reviews with VRBO , Airbnb. All reviews I read are all negative. We know why too. They do not take care of there guest.

Updated response to iTrip:
We discovered the dirty bedding when we went to bed the first night. Luckily there were sheets for the sofabed we weren't using, so we changed the sheets ourselves and dusted the hair off the headboard. When we changed the sheets we saw that the mattress pad was also covered with pet hair, so we asked for a clean mattress pad, which the cleaning people did not bring. We gave the hairy comforter and pillows to the cleaning people, but they just put them in a closet. They clearly don't ever clean them. Since we had to clean the furniture, change our bedding, and never got a clean mattress pad, I think it would be reasonable to refund our cleaning fee. There are many decorative pillows in the house, most of which have pet hair on them. I guess that's what "pet-friendly" means. There was also mold in the bathrooms. I wish I could upload multiple photos.
Our bedding had pet hair all over the comforter and pillows and inside the sheets, which had obviously not been changed. Even the furniture had hair all over it, so the room had not even been dusted. itrip was slow to respond and never completely resolved the issue and refused to refund our cleaning fee. I would never rent through them again.

Arrived at property booked prior to departure,described as a West Bradenton Spanish pool home. We had checked reviews on Trip Advisor and although they were mixed we thought all would be well. How wronf we were, the pool was green with things floating in it, the propery smelt and worksurfaces were sticky, the balcony had broken glass and the decking was unsafe, in addition to this there were two huge dead cockroaches in the kitchen area. I immediately rang Debbie at Itrip to complain and request an alternative rental. Within half an hour a representative from the cleaning company arrived to inspect the property and within an hour we were offered a fabulous property in Sarasota(7908 Broadmoor Pines). This was a new rental and we accepted two out of three tvs had yet to be set up. A couple of hours after arriving at initial horror property we were relocated to this superior property. Debbie arrived the following day to set up a second tv and check that we were happy with new property. We spent a wonderful week here and can only praise the outstanding customer service that we recieved. Thank you so much Debbie for the support you offered it was very much appreciated.