iTrip through VRBO. What a non-customer based company this is! We made a reservation 11 months ahead of travel then had to cancel after holding the reservation for 9 days. iTrip charged us $500.00 ca... See more
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We rented a home in Wesley Chapel, FL for two months. The representative was friendly and responsive until after our departure. We were charged for three cleanings. The home was not cleaned during our... See more
Company replied
We had to cancel our reservations, 8 plus months before vacationing in Palm Desert, due to health issues. Their representative stated that we’d get a refund MINUS $350 for their booking fee. What sort... See more
Let me start by saying - yes they were right, it’s in the contract BUT I didn’t want to cancel my booking just change dates due to my companions vacation request being revoked. Daytona Beach - Same r... See more
Company replied
Company details
- Property management company
- Holiday Home
- Pet Friendly Accommodation
- Holiday home letting agency
- Vacation rental
Written by the company
iTrip: The network of professional short-term rental managers. The iTrip team offers worry-free and affordable booking for vacation homes and short-term rentals in more than 100 destinations. Visit iTrip today to book your dream vacation!
Contact info
Powell Place 205, 37027, Brentwood, United States
- socialmedia@itrip.net
- itrip.net
1.3
Bad
149 reviews
Hasn’t replied to negative reviews
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Zero stars
Zero stars. Crooks outright. We had a booking for 16 people in Portland Oregon. New local ordnance states you can’t have gathering larger than 10.
The property manager refused to refund us, actually advised ways we can try and break the law.
16 July 2020
Unprompted review
Reply from iTrip
This was during summer of 2020, and the guest wanted to cancel but wanted a full refund because of the Governor's travel recommendations. It wasn't a law that was being broken. We uphold our cancellation policy that each guest agrees to at the time of booking and encourage guests to get travel insurance.
My family used I trip through VRBO a…
My family used I trip through VRBO a few years ago and had no problems at all. But this year is different. We booked again with them and were suppose to be there in 2 weeks. I sent them an email because 1 Chicago is requiring anyone that flys in from Florida to quarantine for two weeks after you get here and 2 the state of Florida has had over 65,000 positive cases of coronavirus over the last 5 days and has now been named the new epicenter. Kevin from I trip said that it is to late to cancel your reservation and there is nothing he can do. Look I understand it is an inconvenience and the owners are losing out but all I would like to do is rebook our trip to a safer time.
11 July 2020
Unprompted review
Reply from iTrip
Travel restrictions during 2020 changed frequently. We tried to adjust the best we could while caring for both our rental homeowners and guests.
Shady business dealings
My worst experience with a booking company. I booked a condo in Siesta Keys and due to CoVid-19 pandemic I requested to change the dates to 2021 instead, the company said they needed to contact the owner. After 2 weeks still no response, so I replied back and their response is I can use the credit until the end of 2020 or cancellation fee of $250. What a ripoff. I booked another condo with another reputable company and they allowed me to move my dates to 2021. DO NOT USE THEM!!!
6 May 2020
Unprompted review
Reply from iTrip
We understand and sometimes cannot accommodate every request. We do outline our cancellation policy in the rental agreement and help guests work with a travel insurance partner in case of emergencies.
Be careful when booking
Be careful when booking. I booked at one price and the next day the company called and raised the price by $1500. They did give me my deposit back but it's the old bait and switch....
23 April 2019
Unprompted review
Reply from iTrip
We are sorry for any confusion and refunded your deposit.
iTrip is a great company that tries to…
iTrip is a great company that tries to provide excellent experiences for their guests.
30 August 2018
Unprompted review
Reply from iTrip
Thank you for the compliment, and we're glad you have enjoyed working with us.
Garbage company
Garbage company. Won't let you reschedule your trip even when the location is under an evacuation order and a state of emergency.
28 May 2018
Unprompted review
Reply from iTrip
Sometimes we are unable to honor cancellation or reschedule requests and offer a trusted travel insurance partner in case of emergencies.
These people accepted my reservation…
These people accepted my reservation for a pet friendly condo, gave me a quote for a week including pet, when I got there they tried to extort another $200 from me for a pet fee. I vacated the apartment but not before it cost me $600. Dont deal with them in Myrtle Beach.
18 April 2018
Unprompted review
Reply from iTrip
We apologize for the confusion and continue to update our policies and rental agreements to avoid any issues. Thank you for the feedback.
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