Spam city. Get calls every day. Ask to be removed- ignored. Has to be laws regarding this sort of daily harrassment.
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I had a really great experience with John B today. I called in to cancel since I wasn't able to send more than 10 documents (20mb) online. I called in for assistance, was was able to get my issue res... See more
Company replied
Please think about another company before you go this this one ! I trusted them with my free phone number and they subcontracted the line out to third party cowboys!! My line has been down... See more
Paid for my account, took 3 phone calls, lots of confusion Went ahead and paid for a whole year to get a better deal. Then, sent 1 fax, and received no confirmation. Tried again, no conformat... See more
Company details
Information provided by various external sources
J2 Global is a leading Internet information and services company consisting of a portfolio of brands including IGN, Mashable, Humble Bundle, Speedtest, PCMag, Offers.com, Spiceworks, Everyday Health, BabyCenter and What To Expect in its Digital Media business and eFax, eVoice, iContact, Campaigner, VIPRE, IPVanish and KeepItSafe in its Cloud Services business. J2 reaches over 180 million people per month across its brands.
Contact info
700 South Flower Street, Suite 1500, CA 90017, Los Angeles, United States
- j2global.com
J2 Global Marketing=Spam city
Spam city. Get calls every day. Ask to be removed- ignored. Has to be laws regarding this sort of daily harrassment.
3 October 2024
Unprompted review
PREPAID A YEAR, GOT ROBBED
Paid for my account, took 3 phone calls, lots of confusion Went ahead and paid for a whole year to get a better deal. Then, sent 1 fax, and received no confirmation. Tried again, no conformation. An hour later, after still receiving no confirmations, tried 2 more times.
An hour later received 4 email (for the 4 attempts) saying that the fax ‘failed’.
Tried to fax again but the software didn’t work at all.
Called to find out why only to find out my account was suspended for trying to send too many faxes (they said over 400 pages). I only sent 1 page to the unemployment insurance office to collect on my unemployment.
They did not want to refund anything.
And, they charged an extra $10 for no good reason which they did not tell me about ($129.50+$10.00). $10.00 for what?
I’ve owned my own PC since the 80’s and have never seen anything this abysmal.
30 January 2023
Unprompted review
Thanks to Lucena for her 5 star help…
Thanks to Lucena for her 5 star help with my account.
4 June 2021
Unprompted review
Customer Service
On discovering we had an ongoing payment to J2 for a service we no longer use, I contacted them to cancel this. Simona quickly came back, located our details & actioned the cancelation. Most impressed with her Customer Service Skills.
26 January 2021
Unprompted review
Reply from J2 Global
Hi Mrs England
Thank you so much for taking the time to leave us your feedback and review, we greatly appreciate it. It was also great to read about Simona and how she handled your request. Should you ever need anything in the future please do feel free let us know. We thank you for your custom and wish you the very best for the future.
Many thanks, please stay safe
J2 Global Support
Happy with the service
Excellent service from this company. The staff have always been very helpful over the years. Would recommend this company for small businesses.
19 January 2021
Unprompted review
Reply from J2 Global
Hi MMC
We really appreciate your review and feedback, thanks so much for taking the time to leave us such kind words and feedback, we are absolutely over the moon to know that you like the service so much and think we are excellent. Should you ever need anything in the future, please do let us know and we'll be happy to assist.
Thanks so much
J2 Global Support
Reply from J2 Global
Hi Marko
Delighted we were able to help you fax your urgent document and thank you so much for taking the time to leave us a review too. Should you ever need anything in the future, please do let us know, we'll be over the moon to assist.
Thanks so much
J2 Global Support
Great customer service provided by Simona
Simona was super responsive and sorted out my request immediately. She then also followed up with an email to make sure I was satisfied - really great customer service!
18 January 2021
Unprompted review
Reply from J2 Global
Hi ABensue
Wonderful feedback, we are thrilled that Simona was super responsive and sorted out your request immediately. We are also over the moon how satisfied you are too, we will be sure to share your kind words and comments with Simona - this will make her day. Should you ever need anything in the future, please do let us know, we'll be over the moon to assist.
Thanks so much
J2 Global Support
John was very helpful
John was very helpful, solved an issue we were having, then gave us a better price. Every little helps so thank you from the team at VoiceNotes.co.uk!
18 January 2021
Unprompted review
Reply from J2 Global
Hi Kirstie
Amazing review and feedback about John, thanks for sharing this, we'll be sure to pass on your kind commentary to him, he will be absolutely chuffed to know how much he helped you and VoiceNotes.co.uk. Should you ever need anything in the future, please do let us know, we'll be over the moon to assist.
Thanks so much
J2 Global Support
Professional and quick help
Professional and quick help. Great customer care.
15 January 2021
Unprompted review
Reply from J2 Global
Hi Maria
Thanks so much for your review and kind words, we really appreciate it and are delighted you got such great customer care too. Should you ever need anything in the future, please do let us know, we'll be over the moon to assist.
Thanks so much
J2 Global Support
All the time of use it runs well
All the time of use it runs well. Thank you.
15 January 2021
Unprompted review
Reply from J2 Global
Hi WECO
Thanks a million for your review, we are absolutely elated to read that the service runs well all of the time. The thank you is all ours. Should you ever need anything in the future, please do let us know, we'll be over the moon to assist.
Thanks so much
J2 Global Support
Superb Response and acttion
10/10 for excellent , prompt response and solution by John B.
14 January 2021
Unprompted review
Reply from J2 Global
Hi SG
10/10 for an excellent review too, thanks so much, We are so happy that John B was prompt with this response and solution during your interaction, we will be sure to relay your kind words and feedback to him, this will be sure to make his day. Should you ever need anything in the future, please do let us know, we'll be over the moon to assist.
Thanks so much
J2 Global Support
Thank you
Thank you for good service and a special
thanks to John B and his colleagues.
Kindly Helen Isaksen from Hammerfest.
13 January 2021
Unprompted review
Reply from J2 Global
Hi Helen
Wow that's wonderful feedback, we'll be sure to pass on your special thanks to John B and the team, they'll be delighted to know they were able to help and make you happy. Thank you so much also for taking the time out of your day to leave us your review and kind words, very much appreciated.
Thanks so much
J2 Global Support
Response time was really quick and…
Response time was really quick and solution was given in 1 instance. Thank you.
13 January 2021
Unprompted review
Reply from J2 Global
Hi Donna O
We are so happy to read about your fantastic response times and that your solution was given in 1 instance, we are also so happy and thankful that you took the time to feedback and leave us your review also, we greatly appreciate it. Should you ever need anything in the future, please do let us know, we'll be over the moon to assist.
Thanks so much
J2 Global Support
I've been a customer for over 10 years…
I've been a customer for over 10 years and I've never questioned this company however in October last year I switched to a new provider and I needed my two virtual number which I purchased from J2 to be released and ported across to the new provider.
Many months have passed since I made this request and there have been over 80 emails between myself, the new provider and J2 to try and get the two number ported.
As I'm writing this email J2 are still asking me to be patient and trying to understand why this has not happened yet and please bear in mind that this is a paid service.
I've been in contact with Sr. Customer Service Manager l j2 Global® Denis Keogh for months and I've asked to speak with his superior Scott Wilson but I keep getting excuses as why he doesn't speak with customers.
So I'm at a point where my only option is to let things take their course and to keep pushing J2 but at the same time to recognise that J2 have caused significant delays resulting in duplicated telecom cost and objective now is to recover these costs either through agreement with J2 legal department or through the small claims court.
Be warned J2 will not treat you well when or if you leave them.
Peter Francis
3 June 2020
Unprompted review
Reply from J2 Global
Hi Peter
Much thanks for your review and sincere apologies for the delay getting back to your post here via Trustpilot. We are happy however to know that things did eventually get sorted for you despite the hiccups and port complications and hope everything is well with you and your new provider. We wish you the very best for the future and every success.
Many thanks, please be well & stay safe
J2 Global Support
I cancelled my account in October of…
I cancelled my account in October of 2019. I was billed in May of 2020. The representative said he could not help me because I have a closed account; yet, they are still billing me.
12 May 2020
Unprompted review
Reply from J2 Global
Hi Customer
Thanks for your review and much apologies also for the late reply responding. This does sound very strange indeed and is something we'd like to investigate further for you to make sure everything is ok and fully sorted for you. If you could reply to the private message we will send with some more details to help us know which brand and service you have we will look into this and revert back ASAP.
Many thanks, please be well & stay safe
J2 Global Support
account cancellation
There is no way to cancel your account online or via email so phoned them. John B was really helpful, quick and true to his word. If I need a free phone number in the future I will definitely return.
Thanks for your help today
10 March 2020
Unprompted review
John B is a wonderful representative of…
John B is a wonderful representative of the company!
9 March 2020
Unprompted review
Reply from J2 Global
Hi Carol
Thanks a million for your review and taking the time to leave us such positive feedback and letting us know about your wonderful experience with John B. If you ever need help again in the future please do feel free to reach out and we will be more than happy to help.
Many thanks, please be well & stay safe
J2 Global Support
Thanks for the help and support.
9 March 2020
Unprompted review
Reply from J2 Global
Hi Joe
Thanks for your review & you are most welcome, the thanks is actually all ours. We really appreciate your review and are even happier to know you like the service and support. If you ever need help again in the future please do feel free to reach out and we will be more than happy to help.
Many thanks, please be well & stay safe
J2 Global Support
Got the job done
John took care of my needs in a quick, professional and friendly manner. Thanks
5 March 2020
Unprompted review
Reply from J2 Global
Hi Mark
Awesome feedback, we are delighted John took care of your needs today in a quick, professional and friendly manner. If you ever need anything in the future feel free to let us know and we will be over the moon to assist you.
Many thanks
J2 Global
Excellent customer service!!!
5 March 2020
Unprompted review
Reply from J2 Global
Hi Cathy
Excellent review too, thanks so much for leaving us your feedback - we really do appreciate it. If we can ever help you in the future or you need any further assistance you know where we are.
Many thanks
J2 Global
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