Jeulia UK Reviews 446

Easy to use website, found exactly what I was looking for quickly for my partners surprise present, very reasonable and affordable prices and given an extra gift worth £89 plus £300 in vouchers for free was truly amazing, this company is well worth a visit, would highly recommend.

Beautiful range of products

Total scam, items never got delivered, they put addres incorrectly and now i had to pay reshipment fee because of their mistake.
Then I get email about 5 pounds store crredit, so according to that shipment wasn't 10 pounds but 5 and they just got even more money out of me.
Avoid avoid lime plague

The products look amazing and the customisation of them is brilliant.

Amazing easy to find what I want love the customisation of them would definitely recommend coming to

Easy ordering great products, only 1 thing I can say that wasn't great and it's a tiny thing the address search doesn't work very well but as I have auto fill it made no issues for me, minor problems.

Order was so easy

Brilliant service

Very easy transaction

Excellent quality jewelry at a reasonable price. Easy to navigate the website and order what you need. Delivery was also good, product arrived well within the quoted time frame

Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date

Stay well clear of this company. The first ring they sent was incorrect size. We ordered correctly but it was too small and when we checked with ring sizer the ring was wrong....yet they made me pay half towards another one. The next ring has a stone fall out. Quality not good. Now I've been made to pay £10 postage for a replacement, despite it being faulty. Stick with UK companies witness good reviews.

Easy to veiw and then making a choice.

My wife specially chose and customised my wedding ring and the stones are already falling out after 3 weeks. She's absolutely gutted and has been offered no real resolution for this that doesn't include us having to fork out more money. Do not recommend this site.

AVOID.... AVOID.... AVOID....

Pre-Sales service is excellent. Once they've got your money though, its a whole different story......... 🤬 AFTER SALES SERVICE IS NON EXISTANT

Hubby has wasted £700 on my Christmas Pressie. Apart from the initial issue that I was trying to contact them about, it turns out that one of the stones is so badly set it could easily come out at any time.

I sent over 30 messages and they ignored every single one. It was only after I started commenting on their facebook adverts that they finally reached out to me. I immediately responded and, surprise surprise, I heard nothing again until I started up on facebook again. They then messaged me to say they can fix the ring for a 35% fee, which will be about £250 on a £700 ring.

I have told them that this ring was supposed to be a sentimental present from my husband who is terminally ill but they have no guilt and merrily sleep at night.

On top of this, the first ring I bought (which I was initially delighted with), has already lost its gold plating on the band. Ive had it about 2 months. Thats another £200 down the drain.

Oh, and Jeulia UK is NOT in the UK.

JUST GIVE ME ALL MY MONEY BACK.

EDIT: Ive just found out that the MOISSANITE stones I paid EXTRA for are cubic zirconia and they STILL want ME to pay for them to "put this right" though they have very kindly offered to do it at a discounted fee of 25% instead of 35%........ They are nothing short of scamming thieves.

DO YOURSELF A FAVOUR AND PUT YOUR MONEY TOWARDS A QUALITY PIECE OF JEWELLERY FROM A REPUTABLE RETAILER

They get one star because I cant write a review on zero stars!

NB. If you are in the UK and having trouble with this company, have a google of the Consumer Rights Act 2015 😉

Really easy to use,the order was quick and simple. Can't wait for the item to be delivered.

I’ve bought two items and they are reasonably priced for what you get. Love picking the colours I want. Delivery has been excellent. I have just ordered 2 more items. I need to stop.

Lack of communication. I ordered a couple of days ago to my knowledge I could be waiting over a month for my order. I understand I takes time to make but I ordered through klarna and have since received my money back as they didn't take it. This to me means they haven't even started processing my order and I am proposing to my girlfriend in 3 weeks time abroad.

Ordered a ring that was to big and wanted to send it back to be resized and still waiting for a reply my thirty days are up for it to be returned costumer service is dreadful to get intouch with emails after emails even put in 3 tickets this has definitely stopped me ordering again as I know have ring that I can't wear.