JF Law Limited Reviews 981

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, highlighting their ability to explain processes clearly and provide support. Many people appreciate the efficient handling of their claims and the excellent customer service, noting quick response times and constant updates throughout their cases. However, some customers reported dissatisfaction with communication, mentioning difficulties in getting updates or having calls returned. A few also experienced issues with cases being passed between different staff members, leading to delays and a lack of continuity.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Claim

Reviewers mention positive feedback about claim. Many customers express satisfaction with the handling of... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, efficiency,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really good experience with JF Law Ltd from start to finish. The whole process was explained clearly and handled smoothly, which made things a lot less stressful for me. I want to especia... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more

Rated 5 out of 5 stars

My 1st impressions of JF LAW and their initial interview was positive I spoke to someone there called Zozan. She was extremely helpful and explained properly everything I needed to know, I felt compl... See more

Rated 5 out of 5 stars

Reece from JF Law was professional, responsive, and highly knowledgeable on GDPR data breach matters. She handled the situation efficiently, explained everything clearly, and gave practical advice th... See more


Company details

  1. Law firm
  2. Personal Injury Lawyer

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
4-star
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2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My wife had an accident in March and we…

My wife had an accident in March and we contacted JF LAW via goggle search. When Tracy contacted us to discuss our claim she was extremely professional and displayed high levels of customer service.
She kept us fully informed at all times throughout the process always advising us as to next steps.

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Just Don't Use, A child with crayons would be better

It's quite simple do not use this company. Claim has been dragged out for 2 and a half years. In that time they have lied to me, changed a medical report to get a cheaper specialist without even mentioning it to me and refused me getting a second opinion even if I paid for it myself. Then they threatened me with an ultimatum of accept the wrong specialists report, a hip and knee replacement specialist for a back injury, or find another firm. So I took it to another firm and they found more issues with the firm including lying about the other party admitting liability when they haven't in reality. All with constant delays between contact. I repeat do not use.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

I spoke to Zozan

I spoke to Zozan, she was very professional, nice and helpful, I am glad that I have spoken to her.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

These people who have worked on my case…

These people who have worked on my case for around 5 years did everything they could to get the best outcome for me, I truly appreciate everything they did all their hard work paid off thank you Annalise and Lucy and everyone else involved in my case

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Michelle handled my call

Michelle handled my call , nothing was too much trouble for her . Answered all my questions and all emails sent to me to fill in was done really promptly .
Very good experience

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Helped settle a no win no fee claim…

Helped settle a no win no fee claim following a road accident. Despite the length of time it took due to the proccess of it all - JF Law were very responsive - a speial thanks to Christopher Woodburn, who dealt with the case

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I am I happy customer Christopher…

I am I happy customer Christopher Woodburn got money for me after 8 long years of waiting for someone to help me with my claim because other company’s was messing me around he got the job done when no one else did so thank you to you highly grateful thanks again highly recommend Christopher to help you with your claim..

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Very good service and our case handler…

Very good service and our case handler Kerrie Deryn-Levell could not have been more helpful and quick to respond with any queries we had. Excellent service.

15 October 2025
Unprompted review
JF Law Limited logo

Reply from JF Law Limited

Thank you Neil for your excellent review of JF Law. We are sorry to hear about the incident you were involved in and the injuries you sustained - however we are pleased to know our solicitor Kerrie Deryn-Levell was able to support you throughout your claim Journey and get you a satisfactory outcome. Our solicitors are constantly learning and looking at ways to improve the help they can offer. Thank you again Neil for your lovely feedback

Kindest regards
Kimberley

Rated 5 out of 5 stars

Simple

Gemma Shields made a naturally stressful and frustrating situation a really easy and seamless process. Very good communication throughout the process and provided good informative advice.

15 October 2025
Unprompted review
JF Law Limited logo

Reply from JF Law Limited

Thank you Gabriella for your excellent review of JF Law. We are pleased to know our solicitor Gemma Shields was able to support you throughout your claim and get you a satisfactory outcome. Our solicitors are constantly learning and looking at ways to improve the help they can offer . Thank you again Gabriella for your lovely feedback

Kindest regards
Kimberley

Rated 5 out of 5 stars

Absolutely fantastic service I got from…

What a brilliant solicitor. Absolutely fantastic service I got from my Solicitor Paul Burgess. This has been a long process but we got there in the end . He was so patient with me . And I can’t thankyou him enough. You have done amazing job. Thankyou Julie Badger

14 October 2025
Unprompted review
JF Law Limited logo

Reply from JF Law Limited

Thank you Julie for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted to hear Paul Burgess could assist throughout your claim journey. We know the claim journey can be long but we don't believe in settling a claim that under compensates our clients as that isn't fair to you. Thank you again Julie for your lovely feedback

Kindest regards
Kimberley

Rated 5 out of 5 stars

I had a car accident and went to JF Law…

I had a car accident and went to JF Law to get a claim done for me they stood in for me and everything went successfully.All their staffs are great especially
Micheal Higgins has been a good lawyer and good communicator through out the process and am really impressed am soo happy .
I recommend JF Law to anyone who has any issue and think there is no hope I recommend them especially Michael Higgins thanks for the good work done

28 October 2024
Unprompted review
JF Law Limited logo

Reply from JF Law Limited

Thank you Barbara for your excellent review of JF Law. Your appreciation means a lot to us and we're delighted Micheal Higgins could assist throughout your claim journey. We appreciate your recommendation and will happily assist you or anyone you know who may need to make a claim in the future. Thank you again Barbara for your lovely feedback and recommendation of JF Law

Kindest regards
Kimberley

Rated 5 out of 5 stars

The lady was talking to me was very…

The lady was talking to me was very polite and helpful thank you very much for you being so nice.

7 October 2025
Unprompted review
JF Law Limited logo

Reply from JF Law Limited

Thank you so much for your excellent review Larissa. We're delighted to hear that our first response advisor was able to provide you with such helpful and attentive service. I'm sure the team will be pleased to know how much they helped during the start of your claim journey. Thank you again Larissa for your lovely feedback

Kindest regards
Kimberley

Rated 5 out of 5 stars

ellie was amazing thankyou very happy…

ellie was amazing thankyou very happy with outcome

7 October 2025
Unprompted review
JF Law Limited logo

Reply from JF Law Limited

Thank you Marie for your excellent review of JF Law. We are pleased to know our solicitor Ellie Lamey was able to support you throughout your claim and get you a satisfactory outcome. Our solicitors are constantly learning and looking at ways to improve the help they can offer . Thank you again Marie for your lovely feedback

Kindest regards
Kimberley

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