JJ Kavanagh & Sons Reviews 

Terrible, transporting migrants about, should not get involved

You transport illegal immigrants into our country. Shame on you!!!!

This setup are moving illegal immigrants around Ireland, please don't book with these and facilitate the movement of immigrants.

These buses are shipping in illegal dangerous people into ireland ! Bycott them !!! Disgraceful company !!!

I absolutely hate this bus service. The college routes don’t allow you to use a free travel card for disability, so I have to pay €20 a day for a bus that is constantly late, or doesn’t show up at all. On my first day back from college the driver sailed past an entire stop crowded with anxious students trying to get home. For such insane prices for school routes you would expect them to at least be punctual.

Stay clear of this company, I pre booked my ticket for Dublin Airport to Waterford when I got to the bus the driver said he sold my ticket and that I had to get the next bus 3 hours later. He did this other passengers also it’s an absolute disgrace how they treat customers don’t depend on this excuse of a company.

Booked the event bus to Westlife. Trip up was fine. Driver didn't give as any information about time or location getting off the bus. We turned up at the location and time provided on our ticket, bus never turned up, dont know what happened or where it went from suspect it went somewhere else after concert .we were left stranded in Dublin with no alternative bus with availability until 6am. V dangerous. DO NOT BOOK with them. No replies to any of our complaints.

Useless !
Trying to collect my daughter off the bus in Paulstown.
The live bus tracker says she is just arriving in Paulstown - I ring her and she’s on the quay in Waterford !
Live bus tracking me arse.
She stated the bus was late picking her up and it was 25 minutes late this morning.
Useless and the same last week
How can they legitimately call it a “service” with this non schedule slap dash random timetable. Playing pin the tail on the donkey would have a more uniform outcome.
Would be nice to see a reply from the operator regarding this matter but they never reply or bother respond to negative feedback.
Yes of course people have to allow for traffic, accidents and roadworks etc….
But surely a Life Tracker is just that!
But even that is not functional.

If i could give zero stars i would. We booked this company for our debs this year and paid 1,150 for a service of two bus rides. One to the event and one back at the end of the night. The bus taking the passengers to the event didn’t come on time. It was nearly an hour late which meant nobody was able to use it and had to find different transport as they would be late to the event. Not only that but we had to push our event dinner back an hour which disrupted our entire evening that we spent over a year planning. 10 people waited for the bus which was a very small portion of the paying passengers, It eventually arrived an hour late. Throughout this time we were trying to contact the company to absolutely no avail. When the hotel got through to them the bus company then tried to claim we booked the wrong dates which was false, And we had the receipts and invoices to prove it. When the bus eventually arrived at the destination after being an hour late we were then told that the issue was that the woman driving the bus had got lost on the way because she was so unprepared that she didn’t have a gps. To make this even worse and more unprofessional, when she collected the passengers one of them had to give her their phone to use as gps for the entire trip because again, she didn’t have a gps or any navigational services. We got in contact with this company multiple times addressing the issue and we demanded a refund. They ignored every single refund request. We then rang the company directly about the issue and demanded a refund again and they said they’d contact us by the end of the day. They never did and we still have no refund for a service we couldn’t use due to their mistakes. They were extremely difficult, unhelpful and utterly unprofessional. I strongly encourage that you avoid this company when booking coaches for an event.

If you want to get somewhere but need to rely on the 617 or the 607 bus, you may aswell just walk. I’ve been left stranded on dozens of occasions now in my village because the bus just failed to show up, it literally just skips the whole village and no reasons are given, no apologies, nothing.

It’s an absolute joke that a service only running once PER HOUR, can’t even organise their buses to collect people waiting. This is nothing against the drivers of course, I understand they have it rough with traffic.

It’s an enormous failing by JJkavanagh that they’re leaving so many people who have important places to be completely abandoned waiting for their buses that never arrive for no reason. And it’s been like this for years now with absolutely zero changes made. Joke of a service

I had a fantastic experience with J.J. Kavanagh. I accidentally booked two tickets, and their customer service team was incredibly understanding and helpful. They were happy to change the date on one of the tickets so I could use it later, which I really appreciated.

The whole process was quick, hassle-free, and handled with genuine kindness and professionalism. Excellent customer service like this is hard to find these days. Thank you, J.J. Kavanagh, I wouldn't hesitate to recommend your service to others!

I was super impressed by and forever grateful of the help and service I received from the team at JJ Kavanagh. I left some important documents on one of their buses and the customer service team, particularly Sheelagh, went out of their way to help me find and then return back to me via post. Kindness matters in this world and as said, I am grateful of the kind actions of the team at JJK. Simon

I have had the pleasure of interacting via email with Sheelagh at JJ Kavanagh bus company recently and she has been excellent at communicating and providing help with scheduling/rescheduling some travel arrangements for my boys traveling from the US. Her customer service is outstanding, and she is a credit to your company. Great job Sheelagh and thank you!

I've been using this bus service every time I come home to Ireland. I get the airport bus to Port Laois. I've always found the drivers professional and the buses clean and well equipped. Last Friday I left a bag on the bus, with all my daughter's new birthday presents in it and put passports 😭. Thankfully it was handed on by the driver. We were informed we needed to collect it from one of their depots. My step father didn't know this so headed down to collect it from another depot, but it wasn't there. They very kindly put the bags on a bus the next day so we didn't need to make the journey twice but could collect the bag in PortLaois! Very impressive! Everyone we spoke to was incredibly helpful and supportive. Very impressive operation!

First of all I had a hard time getting on the bus because the bus driver tried to tell me that my leap card isn’t valid if it’s faded but I told him that’s not true and I can log into the app and show him my leap card number and my id with my name because you can’t replace a young adult leap card unless you make a new account and pay again which I’m not doing. Then there was no space at the back of the bus so I had to sit at the front and I had to answer an important call and the bus driver said I wasn’t allowed to take it but I couldn’t not take this phone call and there was no space in the back so honestly it was just an overall humiliating and uncomfortable experience. It was the 735 route from Portlaoise to Limerick and honestly the bus drivers on this route can be very rude and I’ve especially noticed they’re more rude to women. The online process to book is easy though so I couldn’t give a one star for that. I’ve enjoyed using jj kavanagh’s service on different routes and they’ve always been amazing and easy but if you’re going from Limerick to Dublin or any spot along that way, I would recommend the train to be honest.

⭐☆☆☆☆

Extremely disappointed with JJ Kavanagh’s concert bus service to the Dermot Kennedy concert on 12th July.

Our bus was due to leave Dooley’s Hotel, Waterford at 1:00pm. We arrived at 12:30pm, along with around 20 other passengers, and waited for the bus. It never arrived. There was no communication, no explanation and no attempt to contact any of us, despite JJ Kavanagh having our contact details.

We were left to sort the situation out ourselves, going from bus to bus asking drivers if anyone knew what was happening. The only reason we made it to the concert was because Jack, one of the Dublin Airport bus drivers, went above and beyond by giving us a lift to Carlow and helping us find a solution. He is a credit to the company.

The complete lack of organisation and communication was unacceptable. We paid for a service that was never provided and should never have been left stranded wondering if we’d make the concert.

I hope JJ Kavanagh takes responsibility for what happened, refunds those affected and ensures this doesn’t happen to anyone else.

Paid 45 euro for a Dermot Kennedy concert bus ticket and bus never showed up were thrown on a Dublin airport bus over an hour and a half later and thrown off in Carlow for another 40 minute wait for someone to pick 35 plus people up from Carlow . Woman answering phones for there customer service is very ignorant and doesn’t want to be of any help .

Went to see pitbull in marly park and had a terrific journey bus driver waine not only got us their and back safe and sound but was also a delight to travel with. His humorous but professional qualities truly add to the day’s experience.

Had tonwait 40 mins in Carlow and a full hour after a concert for before bus would leave. Utter rubbish never again