We've ordered several times now from Jumbo Pets. Really good selection of cat food & cat products. Jumbo Pets had the best prices for 7kg Proplan dry food and Royal Canin pouches over several other pr... See more
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Review summary
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Very competitive prices, fast delivery & a surprise gift with our first order. Great customer service when I phoned about a mistake that I made. So far very happy with our auto-delivery option.
Great customer service when I contacted them about an issue that I had, they were able to help me out quickly, which was really good. Fast delivery and best price I found, so will definitely use this... See more
We have been using JumboPets for years now and the whole experience from ordering to delivery is never anything but the best. Keep up the great work Jumbo team. All our friends use you guys now.
Company details
About Jumbo Pets
Information provided by various external sources
We love pets big time
We understand that your pets mean the world to you and that’s because they mean the world to us too. We take the hard work out of shopping for your pets needs so you can spend more time with the pets you love.
Contact info
27 Badgally Rd, 2560, Campbelltown, Australia
- 1300 906 146
- sales@jumbopets.com
- jumbopets.com.au
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Jumbo Pets
Hi There, Thank you for your feedback :-) Belinda
Reply from Jumbo Pets
Thank you for your feedback Michael :-) Belinda.
Reply from Jumbo Pets
Hi There, Thank you for your feedback. Belinda :-)
Frustrating website
The website is not user friendly. I tried 3 attempts initially to order my product unsuccessfully and gave up. The site came up on my feed the next day and on the second attempt l was successful in ordering. I am reluctant to use this site again. The delivery was fast.
10 September 2024
Reply from Jumbo Pets
Hi Jennifer, Oh no! I am sorry that you had trouble with the website. I am not sure if you were using a phone or tablet as sometimes a PC is better. I hope that you do come back and please if you have any further issues please call us on 1300 906 146. Thank you Belinda :-)
Fast delivery and best quality items
Delivery was very fast and products are of good quality. bes value for money
14 August 2024
Reply from Jumbo Pets
Hi There, Thank you for your feedback. We hope to see you back again soon. Belinda :-)
5 stars...Great store...delivery issues with courier
Ease in ordering, paying and communication response.
As mentioned, maybe rethink your delivery courier (Amarex). Countless deliveries from same (including your last your order) dumped on front door step, when asked to be signed for, exposed to weather to being stolen. Knocked but didn't wait for answer, instead ?took photo of product on step & literally ran to van!!!!
Does not reflect at all on your excellent company. I personally find even Australia Post better!!!
21 August 2024
Reply from Jumbo Pets
Hi There, Thank you for your feedback. I am so sorry that the parcels from Aramex have been 'dumped" on the front door step. I have changed your carrier preferences and hope there will be no further issues. Belinda :-)
Top Service
Great products and customer service. Couple that with speedy delivery and it's all win.
24 August 2024
Reply from Jumbo Pets
Hi Derek, That's awesome thank you for the feedback :-) Belinda.
great price for the food that i was looking for
great price for the food that i was looking for and received the delivery on time.
23 August 2024
Reply from Jumbo Pets
That's great, thank you for your feedback :-) Belinda
Great price and fast delivery
23 August 2024
Reply from Jumbo Pets
Thank you for your feedback :-) Belinda
Reply from Jumbo Pets
Hi Robert, Thank you for your feedback. We hope to see you back again soon. Belinda :-)
Jumbo Pets, a brilliant company
I have been dealing with Jumbo Pets for some time and have never had reason to be dissatisfied. If I’ve had an issue it has been dealt with professionalism in a timely manner. Can’t speak highly enough
22 August 2024
Reply from Jumbo Pets
Hi Marg, Thank you for your lovely feedback. We are always here for you and your doggo :-) Belinda
Has every single product I buy
Had the products I wanted and better yet, they were in stock! I can buy everything from here where previously I had to patron two or more stores to get what my bubby loves. And that means I save on courier/postage. A big Jumbo thank you to Jumbo Pets!
1 August 2024
Reply from Jumbo Pets
Hi Rebecca, Thank you for your feedback. We are so pleased to be able to help you and your doggo. We do have liver strapz schmackos in the 220g & 500g bags. Belinda :-)
Reply from Jumbo Pets
Thank you for your feedback :-) Belinda
Jumbo Pets are quick and caring
Jumbo Pets are quick at sending orders. I've only ever an issue with one product. They quickly responded to my email and gladly shipped a replacement. Friendly staff 🙂
12 August 2024
Reply from Jumbo Pets
Hi There, Thank you for your feedback. We are happy to help, see you again soon. Belinda :-)
Reply from Jumbo Pets
Thank you for your feedback :-) Belinda.
Reply from Jumbo Pets
Thank you for your feedback :-) Belinda
Very fast service and good prices for…
Very fast service and good prices for dog food. Would be happy to recommend
18 August 2024
Reply from Jumbo Pets
That's great to hear thank you for your feedback :-) Belinda
Reply from Jumbo Pets
Thank you John. Hope to see you back again soon. Belinda :-)
Reply from Jumbo Pets
Thank you for your feedback :-) Belinda
Reply from Jumbo Pets
Hi Melanie, That's awesome to hear. Belinda :-)
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