Juvela Reviews 

2,566
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 462 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the gluten-free flour and fresh bread make wonderful baked goods and delicious meals every single time. Consumers also appreciate the remarkably fast delivery service, helpful couriers, and the incredible convenience of easily managing, changing, or rescheduling their regular orders online. However, some people mentioned difficulties trying to reach customer support by phone, noting that it was impossible to have a telephone conversation and experiencing frustrating delays in communication regarding order issues. Some reviewers were not happy with these communication gaps when trying to locate delayed parcels.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality of the... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals, fast shipping times within a... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the delicious, fresh... See more

Order

Reviewers highlight positive aspects of order processes, describing them as easy to navigate with fast... See more

Service

Customers consistently note positive experiences with service, highlighting great reliable order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used to have Juvela White mix on prescription until our Health Authority stopped prescriptions for coeliac food. The whole family were delighted when I discovered we could buy it direct and the 'b... See more

Rated 5 out of 5 stars

I ordered this fantastic flour because in my opinion it’s the best gluten free flour on the market. I have used this product for I’d say at least 40 year, I used to get it on prescription for my daugh... See more

Rated 5 out of 5 stars

I hope that the good quality of the fibre bread that we regularly buy continues it's fantastic production, fresh and tasty, and so does the delivery on time and in good shape, given the product fr... See more

Company replied

Rated 5 out of 5 stars

I was at home when the delivery came and the nice young man brought it in for me,I have just turned 90 years old,my safe place was behind the brown bin but I found it difficult to lift the box up of... See more


Company details

  1. Baking Supply Shop
  2. also in
  3. Bakery

Written by the company

We’ve been making gluten free foods for people diagnosed with coeliac disease for over 25 years, so we have developed a wealth of knowledge and expertise in all things gluten free. Our gluten free foods are available on prescription. For those who are not eligible for prescriptions or haven’t been medically diagnosed with coeliac disease, our online shop offers gluten free boxes, which provide a convenient way to stay stocked up with delicious everyday essentials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,566)

436 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Messed up my order twice

Messed up my order twice

9 July 2026
Juvela logo

Reply from Juvela

Hi Dawn, we're really sorry to hear of your experience. I will be in touch with you today to find out where we went wrong and replace the incorrect products for you.
Kind regards
Heather
The Juvela Team

Rated 2 out of 5 stars

I used to get my glutton free bread on…

I used to get my glutton free bread on prescription but the government decided to remove this from prescriptions. However juvela (who i used to get the part baked rolls on prescription) will not sell these separately in bulk meaning not only do you have to order items you don't want to be able to get those you do, but you also have to subscribe to these orders.
In modern times where everyone shops via the Internet i don't believe this way of forcing you to buy things you don't want in order to get the things you do is a very good way to do business. By all means have a minimum order value. Even the subscription isn't too much of an issue, but not letting you create your own personalised monthly order to suit your particular needs is unnecessary in modern times.

30 September 2026
Juvela logo

Reply from Juvela

Hi Simon,
We're really sorry to learn of your disappointment. We always welcome feedback about our online shop options. Originally the shop was set up to offer the most commonly chosen bundles of products patients order for their prescription, but we do recognise that our customers would welcome more flexibility. Regarding the subscription element, there is no obligation to order monthly. Once an order is placed, wait for the order confirmation email and click the 'Manage Subscription' link. You can cancel completely if you wish, and then reactivate if you wish to place an order in the future. Thank you again for your feedback.
Kind regards
Heather
The Juvela Team

Rated 5 out of 5 stars

Very good service

Very good service. Easy to order and to amend orders and a friendly human being to speak to if you have any queries

22 September 2026
Rated 5 out of 5 stars

Juvela is the best

Fast delivery did not take long to arrive they were easy to get on the phone and listen to what I said very friendly and helpful the bread is very good the best I’ve tasted for a long time and would recommend it to anyone that needs gluten free bread

22 September 2026
Rated 5 out of 5 stars

Great Taste.

I love the new Oaf products especially the Cheesy Sub Rolls and Cheesy Rolls. Always delivered promptly and easy to change subscription when needed

22 September 2026
Rated 5 out of 5 stars

The Best Bread Rolls Ever!

We used to have Juvela White mix on prescription until our Health Authority stopped prescriptions for coeliac food. The whole family were delighted when I discovered we could buy it direct and the 'best' bread rolls ever are back on the menu in our house again. We wondered if they would taste as good after an absence of many years. We were not disappointed!

21 September 2026
Rated 1 out of 5 stars

Contacted Juvela about squashed bread…

Contacted Juvela about squashed bread on arrival, absolute zero response 😑

14 September 2026
Juvela logo

Reply from Juvela

Hi Nita, we're so sorry to hear of your experience, but we don't appear to have received an email from you. Please can you contact me with the details at info@juvela.co.uk
Kind regards
Heather

Rated 5 out of 5 stars

Order changed

I am now having to pay for my gluten free flour and the cheapest way to buy juvela is a box of 12 fibre mix to make bread/rolls. This is too much for every month so juvela kindly changed the order so that it comes every other month. This is perfect for how much I use

23 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look