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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently express satisfaction with the product quality, noting improvements in their cats' coat health, energy levels, and overall well-being. Many consumers appreciate that their cats enjoy the food, often finishing their meals completely. People also value the convenience of the delivery service and the ability to customize orders to suit their cats' preferences. Consumers highlight the positive impact of the product on their pets' health, with some mentioning resolution of digestive issues and weight management. The recommendation of this product is high among reviewers, who feel confident in suggesting it to other cat owners. While opinions on specific orders may vary, the general sentiment towards the company and its offerings remains highly positive.See more

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Rated 5 out of 5 stars

Meal times for Mookie (12 years old) had become a boring affair, he had been on dry all his life, never got on with store bought wet food. Decided to try a trial pack from Kat-Kin. To my astonishment,... See more

Rated 5 out of 5 stars

Product good, explains moving cat on product from previous . Good customer service if any problems. Also great , product variety (beef/lamp Ect) also adjustment if not using as much or more than tho... See more

Rated 4 out of 5 stars

Our cat is really enjoying Katkin and his coat already looks glossier :-) The only criticism I would give is there isn’t an option for 14 days worth of food every 28 days as our freezer is too small... See more

Rated 5 out of 5 stars

My 2 years old cat Charlie has enjoyed KatKin food from a kitten. He’s the picture of good health and eats his food with great enthusiasm, always cleaning his plate. Having had many cats over... See more

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Company details

  1. Pet Care Store

About KatKin

Written by the company

Get FRESH for 20% off Learn about Fresh Why does your cat food smell? About KatKin

KatKin goes hardcore for cat health. For far too long the fat cats of the industry have been pushing false information and fluffy claims about what cats need to eat.

Born To Eat Meat

KatKin is a nutrition, education, and community focused cat-care brand that works with world leading veterinarians and nutritionists to develop fresh food that gives cats the nutrients they actually need. KatKin is cutting the fluff from the cat food industry and exposing the truth behind mass-produced cat food.

Mission

KatKin’s mission is to show cat ownership for what it actually is, and defy the stereotypes of cat’s being “easy to care for.” Cats need “hardcore love” no matter if they’re a finicky feline or have a tricky tummy. The time for change is now, and KatKin won’t stop until their cat-first, no-bs attitude becomes the new standard everywhere.

Try now to give your cat the best

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

I was skeptical about trying the katkin…

I was skeptical about trying the katkin litter. So many new company's popping up promising the world and not delivering. Katkin delivers and then some. Instead of walking into the smell of my big boys bowel movements in the mornings, I walk into a room thats as fresh as what it was when I did the nightly clean. Its so easy to clean the trays now and there's 0 dust and barely any mess. The only reason I have mess is because one of my cats has long hair and hes like velcro, however its minimal at best. My advice if your skeptical? Do it ! You wont regret switching !

Date of experience: 05 August 2025

Rated 5 out of 5 stars

High quality, fresh food.

High quality, fresh food delivered as you need it. Easy to store and serve and my cat loves it! A great range of recipes for even the fussiest of cats.

Date of experience: 05 August 2025

Rated 5 out of 5 stars

Product good

Product good, explains moving cat on product from previous .
Good customer service if any problems.
Also great , product variety (beef/lamp Ect) also adjustment if not using as much or more than thought cat would .

Date of experience: 05 August 2025

Rated 1 out of 5 stars

Sham

I ordered a trial and without me knowing that they put my in a subscription I found out by having £57.40 out of my bank and they wouldn't take it back and no refunds I would not trust them

Date of experience: 05 August 2025

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Reply from KatKin

Hi Wolfgirl,

I'm sorry to hear about this experience and that you weren't expecting in any future boxes.

We offer KatKin as a fully flexible subscription, which is stated during the sign-up process as well as on our website. We strive to be as transparent and accommodating as possible to ensure the process is as convenient as we can make it for both our members and their cats.

Which is why we send out our reminders via email and text 4 days before any delivery is due.

Plus, our team of Cat Experts are available 7 days a week at meow@katkin.com or over the phone to help with any account queries.

We are unable to offer take returns of our food, due to it's fresh and personalised nature. This information is also available on our website.

We'd love to help further, so we've requested your details so we can reach out.

Looking forward to speaking soon!

Best,
Catherine
Senior Cat Expert🐈

Rated 5 out of 5 stars

My cat loves the food

My cat loves the food. It is great that I can pick from the menu the flavours I know he will like.
Delivery is great, I recommend you try Katkin

Date of experience: 05 August 2025

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Reply from KatKin

Hi Julie,

We're thrilled to hear your cat is loving the food and that the recipe selection works so well for you both. It’s great to know our delivery service is hitting the mark too. 💛

If there is anything you need, our team of Cat Experts are available 7 days a week.

Angelique 🐈‍⬛

Rated 5 out of 5 stars

Fussy cats

My cat is one of the most fussiest one I know !! Nine times out of ten she eats this one. It is so easy to use. I give it 20 seconds in the microwave and that is that. Would recommend this to anyone with a fussy or not fussy cat.

Date of experience: 05 August 2025

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Reply from KatKin

Hi there,

We're happy to hear your cat is enjoying her fresh food— that’s a big win! It’s great to know how easy you’ve found it to prepare too. 💛

If there is anything you need, our team of Cat Experts is available 7 days a week.

Angelique 🐈‍⬛

Rated 5 out of 5 stars

KatKin is the Perfect Choice

KatKin seems to have it just right. From the arrival of frozen pouches packed extremely well in a box to my cat licking his bowl clean, it couldn’t be any more perfect. The food smells fresh and Alfie’s coat is softer than ever and he definitely has more energy. He has slimmed out too (he loves food😋) and he doesn’t pester for additional biscuits any where near as much as he did before! It can take a bit of time for your cat to adjust - Alfie is 13, but it’s well worth persevering with KatKin as it makes such a difference to your cat!! He seems to have been given a new lease of life ☺️

Date of experience: 05 August 2025

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Reply from KatKin

Hi Guy,

Thank you so much for sharing Alfie’s journey with us! We’re so glad to hear how well he’s taken to KatKin – from clean bowls to a softer coat and renewed energy, it sounds like he’s thriving!

It’s especially wonderful to hear that even at 13, he’s adjusted and is enjoying a whole new lease of life. We know change can take time, so we really appreciate your perseverance and kind words. 💛

Please give Alfie a chin scratch from us and if there is anything you need, our team of Cat Experts will be happy to help!

Angelique 🐈‍⬛

Rated 5 out of 5 stars

My cat loves most of the recipes

My cat loves most of the recipes, he has put wait on and looks very healthy and his very happy , i would highly recommend this food , specially , if you cat or kitten has and allergies, as its all natural meat and smells delicious 🤤

Date of experience: 05 August 2025

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Reply from KatKin

Hi Lorna,

We're so happy to hear your cat is enjoying his fresh food and is looking healthy and happy. It’s great to know KatKin has helped, especially with allergies. 💛

If there is anything you need, our team of Cat Experts are available 7 days a week.

Angelique 🐈‍⬛

Rated 5 out of 5 stars

My old cat was losing condition

My elderly cat was losing condition, getting fussier with food (so I was binning most every day), had a dull scurfy coat and was sleeping a lot. So I thought I'd try Katkin. He loved it from the first dish and didn't need slow introduction. He likes the chicken, turkey and duck though not the beef. After 1 month he has put on weight, his coat is feeling so much better and is starting to shine, no more scurfiness, he is out hunting every night and finishes most of his food twice a day. I'm so surprised at the turn around. I tried my other cat on it too but he wasn't having any of it. So different, but working out well for Baby Susan (aged about 14).

Date of experience: 05 August 2025

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Reply from KatKin

Hi Micaela,

Thank you so much for sharing Baby Susan’s story – what an incredible transformation! We’re over the moon to hear that he’s thriving on KatKin, from a shiny coat to nightly adventures, that’s the kind of comeback we love to see.

We know every cat is their own little character, so it’s no surprise your other feline had different thoughts. But we're so glad KatKin is making such a difference for Baby Susan at 14 ,proof it’s never too late for fresh food to make an impact.

Give him a chin scratch from all of us, and thanks again for trusting us with his care.

Olivia 🐾

Rated 5 out of 5 stars

Honestly I can’t believe how good…

Honestly I can’t believe how good KatKin is. I have two cats. One was always so hungry all the time and the other hardly ate anything. Now they both clear their bowls and content. I don’t need to rush to the shop to buy more as it’s delivered to my door and KatKin keeps in touch to make sure I am happy with everything. Excellent company

Date of experience: 04 June 2025

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Reply from KatKin

Hi Carol,

We're so happy to hear both of your cats are loving their fresh food and are feeling content — that’s such a win!💛

We truly appreciate the feedback and support. Thank you for being part of the KatKin Club!

Angelique 🐈‍⬛

Rated 5 out of 5 stars

Happy cat

Really great product my super fussy cat loves it. It has helped her go from chubby to her perfect weight and has really improved the condition of her coat. Customer service is great.

Date of experience: 05 August 2025

Rated 5 out of 5 stars

My cat Charlie loves KatKin food…

My 2 years old cat Charlie has enjoyed KatKin food from a kitten.
He’s the picture of good health and eats his food with great enthusiasm, always cleaning his plate.
Having had many cats over the years, I have thrown away lots of food, always believing that cats were just fussy eaters.
The food arrives on time every month, we’ll packaged and frozen. It’s easy to adjust the order online and you can easily delay the delivery, if necessary, by responding to the delivery advice text.
The food is top quality and even smells good.
By my calculations it’s no more expensive than high street brands, when you consider how much of that food is wasted.
Try it and see for yourself.

Date of experience: 04 August 2025

Rated 4 out of 5 stars

Our cat is really enjoying Katkin!

Our cat is really enjoying Katkin and his coat already looks glossier :-)
The only criticism I would give is there isn’t an option for 14 days worth of food every 28 days as our freezer is too small and we can’t afford to feed only katkin every day.

Date of experience: 04 August 2025

Rated 5 out of 5 stars

All good!

I had been reading about KatKins and giving it a lot of thought and decided to try it out on my three cats, who had been eating the same food for years and sometimes wasting quite a bit. Nothing to lose, I thought, and the cats might benefit, so I placed my first order. I had no problems in changing them over to 'real' food, they took to it straight away. We are nearing the end of the first order and I have now worked out each cat's favourite. We no longer have smelly poo and their coats are becoming so silky. No wastage either and they eat less than they used to which offsets the extra expense of fresh food. I am really pleased with the result and am looking forward to the next delivery which includes some flavours the cats haven't already tried. The food is packed SO well packed that it is completely frozen when it arrives and all the packaging is recyclable. This small company deserve all the support and success they can get!

Date of experience: 04 August 2025

Rated 5 out of 5 stars
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Definitely worth the effort...

My cat (Teapot) has been eating KatKin for a few months now. She loves the meaty flavours, and is a bit of a greedy guts for "Quack". Straight out the fridge - no faff.

I signed up because she's always had a bit of a bad tummy (yep I'm playing that down, it's exactly as squitty as you're thinking), and I just wanted something that might be better for her. This definitely is. Really quickly she was a lot less stinky, and I was grateful.

The added plus... she's a Sphynx cat. The reviews talk about a healthier and shinier coat. Not applicable to me I thought. Wrong. She has a slight covering of fuzz on her back and tail, that previous I would always describe as a brillo pad. Until now. Now, she's actually soft! (And I'm also convinced her belly is smoother too, but that might be in my head...).

So KatKin food is a bit on the pricey side, but it's definitely worth the price tag. Wins all around.

Date of experience: 04 August 2025

Rated 5 out of 5 stars

A great range of cat choices

A great range of cat choices, easy to deal with company good on line services.

Date of experience: 04 August 2025

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Reply from KatKin

Hi Nicola,

Thank you for the lovely feedback,

Our online services are designed to make your experience enjoyable and straightforward. We're thrilled to hear it's been a positive experience.

We're here to help if you have any more questions, and we're eager to help you.

Carmen 🐈

Rated 5 out of 5 stars

A fantastic company that has all bases…

A fantastic company that has all bases covered. Genuine, down to earth. Fabulous communication, caring, empathetic and super high quality cat food that is packed and delivered with care. In my book, they’re a keeper company and my cat is super happy about that.

Date of experience: 31 July 2025

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Reply from KatKin

Hi Ally,

Thank you for your lovely review.

Our commitment to selecting high-quality ingredients is aimed at meeting every cat's nutritional needs, making sure they're happy and healthy.

It’s wonderful to know you value our communication and support.

If there's anything else you need, please feel free to ask.

Carmen 🐈

Rated 5 out of 5 stars

Help line really reassuring during…

Help line really reassuring during transition, Honey was new to me but now loves KatKin, especially if the pouch is warmed in hot water before being opened!

Date of experience: 28 July 2025

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Reply from KatKin

Hi David,

Thanks so much for the wonderful feedback,

It's fantastic to hear that Honey is enjoying our food. We know that changing your cat's diet can be a bit overwhelming, and we're thrilled to have been a reassuring presence for you.

If you ever have more questions or need any help, just let us know.

Carmen 🐈

Rated 5 out of 5 stars

Happy rescue cat

Our rescue cat loves Katkin. When we got him from the RSPCA he had been put on a special diet for a sensitive digestion. He would just lick the jelly off. Now he eats all of it.We order it to be delivered fortnightly which is convenient for us and we are reminded when our next delivery is due which is very helpful. Altogether a very good experience.

Date of experience: 04 August 2025

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Reply from KatKin

Hi Judith,

Thanks for the lovely review,

It's wonderful to hear about your positive experience with KatKin.

It sounds like your rescue cat has embraced the change and is enjoying the benefits of fresh food.

We're delighted that you find the ordering process so user-friendly and that the fortnightly delivery service fits perfectly into your schedule.

If you ever need more assistance or have any questions, please feel free to let us know.

Carmen 🐈

Rated 5 out of 5 stars

Fresh food delivered as needed

Fresh food delivered as needed, Happy, Healthy cat and no waste

Date of experience: 17 July 2025

KatKin logo

Reply from KatKin

Hi Shirley,

Thanks for the lovely review,

We're thrilled to hear your cat is enjoying our meals and experiencing the benefits of fresh, also happy to hear there's no waste.

If you need any more assistance, feel free to reach out.

Carmen 🐈

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