I read several reviews from users of the Keystone cold wallet. Most were very positive reviews. I was thinking of returning the products when I discovered that they were manufactured in China. Keyston... See more
Company replied
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I read several reviews from users of the Keystone cold wallet. Most were very positive reviews. I was thinking of returning the products when I discovered that they were manufactured in China. Keyston... See more
Company replied
I purchased the Keystone Tablet Plus and it has been a significant upgrade to the steel plate that I previously used to hammer my seed phrase onto. I found it easy to insert the characters into... See more
Company replied
Excellent quality, stainless steel, looks durable and long-lasting. Perfect for storing your seed phrase offline. If it had a lock included, it would have been even better. Especially since for this... See more
Company replied
I was very happy with the information I reviewed about the product, I was happy with how the equipment was purchased, handled and delivered. The product came very well presented and I was pleased with... See more
Company replied
Keystone is a hardware wallet designed for users who want to manage their cryptocurrency assets with ease, security, and versatility. This device offers compatibility with various cryptocurrencies and blockchain applications, making it an ideal choice for both novice and experienced users. The device boasts a 4-inch touchscreen, which provides an intuitive interface for easy navigation and management of assets. Unlike traditional hardware wallets, Keystone eliminates the need for button mashing and ensures that users can manage their assets without any hassle. Overall, Keystone offers a convenient, versatile, and secure way for cryptocurrency enthusiasts to manage their assets. Its compatibility with multiple cryptocurrencies and blockchain applications, seamless integration with MetaMask Mobile, and high-security standards make it a reliable choice for users who value convenience and security.
19H MAXGRAND PLAZA NO.3 TAI, YAU STREET SAN PO KONG, 999077, KOWLOON, Hong Kong
Replied to 66% of negative reviews
Typically replies within 2 weeks
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I'm skeptical about anything that is new, but I was surprised about how great this wallet is. It has multiple security features, and a great price. In overall, I'm satisfied.
Product was received in a timely manner and is very high quality. Would highly recommend Keystone for your crypto needs!
The product has a good build quality. The packaging was better than expected. The delivery arrived within a reasonable time period.
The Nexus mobile app could be improved. I had to connect to wallet a second time before balance would appear, my XLM coins are not listed on the app and there is no option for me to set a password on the app to prevent someone else seeing the full value of my wallet. Overall a good experience so far. Also nice to receive delivery with no EU import taxes being added.
Product arrived promptly. Very high quality and well made. Easy to use.
Prompt supply
In one simple word “ Quality “ it looks, feels and is Quantity ! 😎😎😎
I have purchased 3 keystones, I like the way they look and feel. I kept one for my personal use and gifted 2 others, to a family member and one to a friend. These pair well with any hardware wallet, I keep a written copy of my Key, and then I keep the Keystone sealed and in my safe. I am very comfortable with the concept and knowing that even if my house were to catch fire, I would still be able to retrieve my key. AAA+ I highly reccommend the Keystone tablet products, well worth the money especially if you can get them on sale.
Great products, have made MANY purchases and will be making several more in the next few days. HIGHLY RECOMMENDED!
Not user friendly, NONE of the QR codes work, It is next to impossible to line the QR codes up with my computer screen to scan them, no human reps to SPEAK to for help (email and online is not SPEAKING, it's TYPING and it's insanely inefficient). Just overpriced garbage. I cannot stand QR codes and didn't realize that 'air gap' meant that QR codes would be necessary for this device to be of any use- very misleading.
When I start my device it shows the icons for the cryptos that I have set it up for, when I click on those icons a QR code shows up and I can't do anything with the QR code because it doesn't work. Same thing with the software wallet. Not to mention, that my exchange doesn't accept QR codes so I have to manually type addresses into my exchange if I want to move any crypto which is pointless to do with this device since I can't access it once it's sent to my device's address anyways.
It blows my mind that in 2025 we have so many high tech products that are user friendly, effective and efficient like cellular phones, online exchanges, and laptops, but cold wallets like those by Keystone are user unfriendly, difficult to use, inefficient, and a waste of time and money.
The tech industry loves to claim that high tech makes life easier, but at this stage in the game, it makes everything way more costly, slow, inefficient and frustrating.
My advice: create a better quality product that is user friendly, comes with PAPER instructions that are CLEAR, and offer customer support over the PHONE like it's 1995 when every process wasn't a major pain in the rear end.
Would not buy again and am telling everyone that I know not to purchase this junk. And if Keystone was truly sorry for my bottom of the barrel experience, then they'd offer me a solution instead of pure lip service apologies.

Reply from Keystone Wallet
really great service,great communication with support team
high quality tablets.
I have purchased a keystone before, so this is my second one and I love it! It is packed in a beautiful box and you can easily add your seed phrases in it to store it securely.
This is a top of the line hardware wallet.as someone with multiple trezors multiple ledgers ellipals and tangems and waiting on a secux I can say this is on par with my model7. Can't wait to compare with the coldcard and jade which I can't open til christmas. Wish the app worked for the pro3. Thays the only thing I dislike is the lack of app interface since balances aren't shown on device.

Reply from Keystone Wallet
My package went missing so I contacted keystone and received multiple replies extremely quickly to my questions. Turns out my package has been delivered without my knowledge days earlier but the Comms were first rate. Excellent vendor.
My experience with Keystone Wallet has been excellent so far. The air-gapped design gives me strong confidence in security, and the QR-code signing process is both intuitive and well thought out. The build quality feels solid and premium, and the large touchscreen makes daily operations clear and easy, even for complex transactions.
What I appreciate most is the balance between high security and usability. Setup was straightforward, firmware updates were smooth, and multi-chain support works reliably with popular software wallets. It’s clear the team understands both security best practices and real user needs.
Overall, Keystone Wallet is a great choice for anyone who values serious security without sacrificing convenience. Highly recommended for long-term crypto holders.
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