Kollyy Reviews 297

Reply from Kollyy

May 9, 2023

Dear Customer,

Thank you for reaching out to us regarding your recent order. We apologize for any inconvenience caused by the delay in receiving your package and the lack of tracking information.

Please kindly note that we take the delivery of our customers' orders very seriously, and we will investigate this matter further to determine what may have happened with your order.

Regarding your tracking information, we sent you an email with details information. Please kindly check it. If you are unable to locate any tracking information, please contact us at service@kollyy.com and we will provide any available updates or assistance regarding the delivery of your package.

We appreciate your patience and understanding in this matter, and we value your satisfaction as a customer. If there is anything else we can do to assist you, please do not hesitate to let us know.

Best regards,
Kollyy Service Team

Reply from Kollyy

Updated May 4, 2023

Dear Valued Customer,

We apologize for any inconvenience or delay you may have experienced with your recent purchase. We understand that you may be concerned about the status of your order, and we would like to assure you that we are not operating a scam or fraudulent operation.

Please note that we are currently experiencing higher than normal volume due to the busy sales season, which has resulted in some delays with processing and shipping orders. In this case, we split your order into 2 packages for delivery. The first package showed delivered on May 3rd. For the last item, we appreciate your patience and understanding while we work hard to fulfill all orders as quickly as possible.

Regarding your specific order, we regret to inform you that the last item is still in the processing stage and has not yet been shipped. We understand that this is frustrating, and we want to assure you that we are doing everything we can to expedite the process.

Again, we apologize for any confusion or frustration caused by the delay, and we appreciate your business and support. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
Kollyy Customer Service Team

Reply from Kollyy

May 4, 2023

Hi Babe！

Thank you for bringing your concerns over the tracking of your shipment to our attention. We understand that you have received a tracking number, but have encountered difficulties in tracking your parcel on our website.

We apologize for any inconvenience caused by this issue and would like to provide you with our page here: https://kollyy.com/activityTopic/how-to-track-my-order, helping you to track orders.

Please rest assured that we have checked the status of your package and found that it is currently under customs clearance. The estimated arrival time for your package is May 15th. We kindly ask that you continue to be patient while awaiting delivery of your order.

If there are any further issues or questions about your order, please do not hesitate to contact us directly.

Thank you for choosing our company, and we appreciate your business.

Best regards,
Kollyy Customer Service Team

Reply from Kollyy

May 4, 2023

Dear Customer,

We apologize for any inconvenience you may have experienced with the delivery of your order. We understand that you have not received any updates on the status of your shipment and that the delivery time has exceeded the original estimated timeframe.

We apologize for any delay in responding to your inquiries, as we strive to provide timely and efficient customer service. Unfortunately, without an order number, we cannot verify whether or not our customer service team has received your previous inquiries.

However, please note that shipping times can be influenced by various factors such as product availability and logistics issues with our carriers. We kindly suggest that you continue to be patient while awaiting your order's arrival.

If you have any further concerns or questions about your order, please do not hesitate to contact us directly with your order number. We also sent you a private message to more infomation for verification.We will do our best to assist you with your inquiry and resolve any issues as quickly as possible.

Thank you for choosing our company, and we appreciate your understanding.

Best regards,
Kollyy Customer Service Team

Reply from Kollyy

Apr 27, 2023

Dear valued customer，

Please accept our sincere apologies for the negative experience you had with our company.

Regarding the confirmation letter, after checking our records, we can confirm that the confirmation email was successfully sent on April 18th. However, we understand that sometimes emails may be blocked by spam filters due to mailbox settings, which might cause them to be redirected to the junk mail folder or completely missed.

We apologize for any inconvenience caused and recommend that you kindly double-check your email inbox, including the spam folder. To avoid similar issues in the future, we suggest adding our customer service email address to your whitelist.

No worries! Your order is currently in transit and moving towards its destination. To help you keep track of your package, we will send you an email with the latest shipping and tracking information. We apologize for any inconvenience caused.

Thank you for bringing this issue to our attention, and we appreciate your business with us.

Our customers can always count on us to do everything possible to make things right.Please always feel free to email us at service@kollyy.com or via online chat with any issues.We will reply to you within 24 hours!

Best Regards,
Kollyy Customer Service.