Komodo Reviews 113

Great jumper, although a bit expensive. Delivery was a bit slow.

I have been a customer of Komodo for over 6 years. Love the quality of their clothes - the fabric, colours and design. I’ve always had a positive experience so I feel confident shopping with Komodo. Delivery is always good, any return has been processed in good time and I have lots of their clothes in my wardrobe now! Highly recommend.

Ordered the gorgeous Anya jumper in Ultra Violet - looks so weird and boxy off, but looks fabulous on! Drapes beautifully, the wool is so ridiculously soft and the colour fabulous. Originally the lighter lilac came in error, which was also gorgeous, but I wanted the ultra violet. Customer service was SUPERB and it was all resolved without any cost to me, swiftly and without question. I've bought socks previously and they were also top quality and still wearing well after several years. Highly recommended.

I love my cotton jumpers, very soft, comfortable and cute!

Lovely quality items, swift delivery

I absolutely love my Komodo purchases - gorgeous quality, completely my style and I love their eco credentials. I try to only buy second hand so buying from Komodo is a real treat - and it certainly feels like it. Also, I've had to exchange an item recently and the customer service has been fantastic! Thank you Mimi!

I have received the worst customer service, they have only replied to me once in like 9 months, I never received my package they apologized and I never received a refund for my money.

Amazing customer service and lovely quality clothing!

The shipment was delayed a little, but the products turned out to be as good as expected. True colours to the images online and the sizes all fit well. Generally happy with the purchase:)

really cool to send sooo quick to germany

I emailed to correct the 10% code but there was no response at all from the company. Poor communication.

I have contacted the company several times since 6th January but get no response. I purchased a jumper at Christmas but after two wears it has started to unravel. I would like to return this for a refund but do not have the original packaging so wanted advice on how to return it. I am completely unimpressed by the customer service or rather, lack of it.

I spent a £50 gift card with them on an order worth £144. I returned something but still spent around £85, yet they refunded my gift card fully and the rest (about £16) to my bank card. Nowhere in their terms of service does it say this is what would happen - I’m now forced to pay another £50 with a company i don’t want to buy from again or just lose the money. What’s way worse is that i politely emailed a few times to ask about this, and i got ignored. I left a comment on their instagram which seems to have been deleted, i’ve DMed them on instagram, I’ve called their customer service number which didn’t pick up. I left a voicemail with all my info. At every step of the way i have been ignored and i’m so disappointed. I would have likely been a loyal customer if i hadn’t felt completely disrespected at every point - komodo doesn’t even do the bare minimum to get back in contact once they have your money. A shame as I wear the jumper i bought from them quite frequently.

Lovely jumper, delivery took a little while but it was January sales. Was worth the wait.

I collect my purchases at the NW store where the staff are really friendly and helpful. The clothes are reliably great quality and often slightly unusual. Love Komodo.

Beautiful Quality, very lovely message in package. Thank you!

Unresponsive customer service. Parcel not received, no shipping details sent. Cannot even track where it is.