They have very good servers and good tech support. But their prices are way too high compared to other options. I stay only because migrating my sites out, would be too painful.
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Review summary
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Leasewebs platform is easy to use, so we can get what we need without jumping through hoops. The clear, transparent pricing means there are no surprises, and being able to spin up environments insta... See more
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We have been using Leaseweb as a company for over 4 years now and have colocated infrastructure with them in 4 different regions. Leaseweb have been a dream to deal with (especially when compared... See more
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I ordered a new server in Japan through Chris. The order process was seamless, and the IP addresses were migrated to the new server quickly and correctly by the support team. Chris was very helpful an... See more
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Company details
Written by the company
Leaseweb: Global Cloud Hosting & IaaS Provider Leaseweb is a leading Infrastructure as a Service (IaaS) provider, delivering high-performance, scalable hosting solutions to a global portfolio of 30,000+ business customers, from SMBs to enterprises. Since 1997, we've been the trusted partner for powering mission-critical applications. Our global network of 25 data centers (Europe, Asia, Australia, North America) and 10 Tbps+ capacity provides the foundation for your success. Why Businesses Choose Leaseweb: 100% Business-Focused: We only partner with businesses. This ensures a stable, professional-grade network and a high-quality experience for all our customers. Cost-Effective Performance: Get transparent, competitive pricing. We offer a powerful and cost-effective alternative to hyperscalers, with better price-performance for your workloads. Data Sovereignty: Your data is stored locally in Europe, North America, or Asia. As a Dutch company, we provide a crucial layer of data privacy, as we are not subject to foreign jurisdiction laws like the US CLOUD Act. Proven Reliability: Our robust infrastructure is built for mission-critical workloads, all backed by our expert 24/7 technical support. Our Core Services: Dedicated Servers: A full range of servers including High Performance, GPU, Storage, and AMD/Ampere options. Cloud Solutions: A complete portfolio including Virtual Private Servers, Public Cloud, Private Cloud, Managed Kubernetes, and VMware Services. Colocation: Secure hosting for your own equipment, from single Rack Units to Full Racks and Cages. Network & CDN: Global Content Delivery Network (CDN), Multi-CDN, and dedicated network services. Hosting: Professional Web & Email Hosting and Domain Name registration. Security & Services: Advanced Cyber Security (DDoS IP Protection) and robust Backup solutions (Acronis, Veeam). Leaseweb offers services through its various subsidiaries, which are Leaseweb Netherlands B.V., Leaseweb USA, Inc., Leaseweb Asia Pacific PTE. LTD, Leaseweb CDN B.V., Leaseweb Deutschland GmbH, Leaseweb Australia Ltd., Leaseweb UK Ltd, Leaseweb Japan KK, Leaseweb Hong Kong LTD, and iWeb Technologies Inc. For more information, visit: https://www.leaseweb.com
Contact info
Hessenbergweg 95, 1101 CX Amsterdam, 1101 CX, Amsterdam, Netherlands
- community.manager@global.leaseweb.com
- leaseweb.com
3.5
Average
282 reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Service is very decent, prices are an absolute deal breaker
Service is very decent. Pricing and their tax collector attitude is just trash. Here is my anonymous conversation with LeaseWeb customer support after I left:
Hi there! Thank you for visiting our website. How can I help you today?
Tiago
I'm an ex customer of LeaseWeb. I've been with LeaseWeb for 12 years or so (edit: just checked, it's at least 14 years). I've gotten a VPS with 17.5 GB of RAM and 4 CPU cores with 100GB NVMe for just 10€ a month (edit: this VPS is from LUXVPS, not LeaseWeb) while I was paying for a much weaker machine 70€ a month to LeaseWeb. I just came here to wonder why I haven't left sooner
Me
Hi
Im sorry you were not happy with our services!
Tiago
PRICES, the services were very good.
Me
Thats a shame to hear, we usually offer extremely competitive rates
Tiago
I was paying 71€ per month for a 2 core old CPU, 4GB RAM and 100GB HDD. (edit: yes, HDD not SSD)
Nobody can call that competitive
Me
Perhaps you could have asked for a tech refresh, we do this for our old customers when they use outdated machines
Tiago
I could have. You could have also. Instead you chose to raise the price of my machine every 3,4 months
I started at 20 something Euros way back
Me
In the same price range, we offer this machine now, for instance: (edit: link removed, TrustPilot doesn't allow)...
Thats very odd
Did you ever raise this question? We encourage you to open a ticket if you are not satisfied
Tiago
I started with netdirect (edit: in 2013)(edit2: it's actually 03/2010 at the latest, maybe even before that) which was bought by LeaseWeb and since LeaseWeb took over I experienced nothing but price hikes
Me
I understand your frustration, thats less than ideal
Tiago
I moved over to this VPS: (edit: link removed, TrustPilot doesn't allow. It's a 4 vcore, 100GB NVMe, 18GB RAM, 6TB traffic LUXVPS machine on discount)
I don't think you have anything comparable
Me
Tiago avatar image.
You can see our VPS offering here: (edit: link removed, TrustPilot doesn't allow)
Tiago
I took a look already. For that money (edit: 10€) I would get 1 core, 1GB RAM, 20GB storage and 4TB traffic
Me
What would you like me to do for you?
Tiago
Nothing... I just came to confirm I made a good choice. Thank you
Me
Sure thing buddy!
---------------------------------------------------------------
So as my machine was getting older and older and less and less competitive their response to this was to raise my price every few months until they pumped it up to 71€!!!!!! for a very old 2 core CPU with 4GB of RAM and 100GB of HDD!!!! YES HDD!!!! Instead of being silent and collecting revenue from a customer who doesn't complain OR being a proactive, responsible hoster and contacting me to say "Hey man, we have these much more powerful machines for less money. Why don't you switch over?" they literally chose to force me away from their service by raising the price 3.5x. YES YOU READ THAT RIGHT, THEY RAISED MY PRICE THREE AND A HALF TIMES - FROM 20 SOMETHING EURO TO 71€ !!!!
18 January 2024
Unprompted review
Reply from Leaseweb
Dear Vlatko,
Thank you kindly for taking the time to register this honest review. We are sorry to hear about your experience with our products and services. We do have tens of thousands of servers globally and it is true that these servers age with time as that the contracts linked to them continue. The increase in costs not only reflect your server but includes general increases in such things as energy costs, support costs, and physical space costs and much more. This is not only true for us but for everything in general over these last few years. Therefore the cost of your contract does not only reflect the cost of the server itself but about everything connected to keeping that server and the 24/7 support running smoothly. Even the cost of the new server you just acquired will increase over time.
As for being proactive in offering you a better deal for your contract and server. As mentioned above the shear number of servers and linked contracts would be prohibitive to monitor on a case by case basis. Also as mentioned in your chat with our support team we do have a process in place to address any issues or questions you might have concerning your contract and services. We are always open and transparent to any questions you might have on these matters. We wish you had reached out to us before deciding to move. We would have surely worked with you towards finding a positive solution.
In any case we are sorry to see a valued and long term customer move away from us without having given us the chance to find a way forward together. We honestly believe that our prices are competitive in the industry, especially given the level of service and support we offer.
That said, you are always welcome back so please feel free to contact us anytime to discuss this further.
We would like to wish you success in all your ventures and in your future.
Kind regards,
Leaseweb Customer Care.
A really great support experience deserves a review
I can't speak highly enough of this company. Robust and resilient service, great prices, and good technical support from people who communicate effectively and know what they're talking about.
6 December 2023
Unprompted review
Reply from Leaseweb
Dear Matt,
Thank you very much for your wonderful review. It is always our pleasure to do the best we can in supporting you and in keeping our Support Agents up to date and trained to help you 24/7. It is our intent to make sure you can accomplish your goals as directly and effortlessly as possible. That's why we're here.
Thank you kindly once again and we would like to wish you success in your future endeavors. You know where to find us. Support@leaseweb.com
Kind regards
Leaseweb Customer Care
Ask for your documents and still dont…
Ask for your documents and still dont approve the order
1 December 2023
Unprompted review
Reply from Leaseweb
Dear Talha,
Thank you kindly for your review of our Compliance and Security Departments and process. We are sorry to hear we could not approve your order. We have a very clear and strict set of rules which are set out in our contract and account information. If we have not approved your order then you should have gotten a clear response stating the reason for our decision. These measures are in place to protect our clients as well as you and must be adhered to strictly. If you feel that we were incorrect in the application of our security measures please feel free to contact us at support@Leaseweb.com. Or reply to the email you received outlining our decision.
Thank you kindly for your understanding of this procedure.
Kind regards,
Leaseweb Customer Care
Expensive and extra charges everywhere
Even when prices are high compared with other hosting companies, they charge extra for everything! extra for back-ups, (not included) even for paying with a credit card, you get an extra fee... paypal also. My vps expenses DOUBLE in the last few years, I'm out of here!
28 November 2023
Unprompted review
Reply from Leaseweb
Dear Trustiitio,
Firstly, thank you kindly for taking the time to communicate your experience with us. We value all opinions and reviews as it is our intention to improve our products and support consistently. We are however sorry to hear that your experience with us did not meet your expectations. We believe that we offer better than competitive rates for our products and services and that we also offer many configurations and levels of service. In this way, we believe that we offer you the ability to configure your services and products to your own needs and specifications. And yes, prices have indeed gone up over the last few years. Our apologies for this. But I think you would have to agree, regrettably, that this is a global issue we are all faced with in every aspect of our lives at the moment. Even us.
So we hope you will consider staying on with Leaseweb. Towards that end please feel free to contact either our Sales Department or our Support Department at support@Leaseweb.com
Wishing you all the best.
Kind regards
Leaseweb Customer Support.
Great company with great support.
24 November 2023
Unprompted review
Reply from Leaseweb
Dear Narcis,
Thank you very much for the positive review. We always do our best to support and solve any issue you might have and we welcome any opportunity to better our products and support. We are always here 24/7 for you if you ever need us.
We would like to wish you the best in finishing out this year and for 2024
Kind regards
Leaseweb Customer Support
5 Years with LeaseWeb - Unhappy
I have been their customer for the last 5 years, and you should read these things before you sign up with Leaseweb
.
CONS
1. Minimum 4% Increment every year for Power and Bandwidth
2. You cannot buy a Windows license elsewhere
3. You can not cancel any server before one year or if you missed 1 day canceling the server you'll have to keep it for another year no matter whether you using it or not
4. No 24X7 support it depends on the region of your server
PROS
The servers are pretty good
31 August 2023
Unprompted review
Reply from Leaseweb
Dear Rajesh
Firstly, thank you kindly for your review of our services. We are deeply sorry that after 5 years with us, you are not satisfied with our services. We hope you understand that the power and bandwidth increments are due to increases passed on to us by energy suppliers and services we use to provide you with the best service we can.
As for a Windows license, you can indeed purchase a private Windows license but then must install and manage that license on your server manually as we do not support specialized operating systems or configurations beyond what we offer.
About cancellations. We do have different kinds of contracts and services in which you can cancel a service monthly or yearly. It is up to you which service you request. Cancellation details and requirements are always clearly stated in your contract, but if you have any doubts about your contract and termination please always feel free to contact us at support@Leaseweb.com and we can answer any questions you may have.
Our support is indeed 24/7 through our online agents as well as our ticketing system. You can always reach us through email or phone 24/7. However, while our Data Center Engineers are available 24/7 in most of our data centers, the service you receive can also be dependent on your service level agreement. You can see the agreement level in your contract and have the ability to change it at any time.
We hope this clarifies your concerns. We would like to continue in our efforts to change your experience to a happy one with us. But at the very least we are happy that you find our servers good and that they meet your expectations. But we would always like to do better. Towards that please feel free to contact us anytime at support@Leaseweb.com if you have any questions or concerns. We are always here for you.
Kind regards,
Leaseweb Customer Support
Good service.
30 June 2023
Unprompted review
Reply from Leaseweb
Dear Alex,
Thank you kindly for your review. It always means a lot to us to hear how we are doing and have feedback of any kind. It helps us strive towards the improvement of services and of our customers' experiences. Your opinions matter to us greatly.
We will continue our efforts towards bettering what we do and wish you success in all your endeavors. And, please know that we are here for you 24/7 should you ever need us.
Kind Regards
Leaseweb Customer Support
Perfect Services
17 November 2023
Unprompted review
Reply from Leaseweb
Dear Quddus,
Thank you for your rating and the feedback. We are extremely happy to see that we have met your expectations and we look forward to supporting you in the future as well.
Best regards,
Leaseweb
Reliable, good customer service
Been using for over 5 years now, reliable service, some new features, occasional offers and reasonable pricing.
16 November 2023
Unprompted review
Reply from Leaseweb
Dear Neal,
Thank you for the positive feedback.
We are happy to see that you've been a long time customer of ours and that you
are happy with our services and the support.
We'll do everything we can to maintain this level of satisfaction in the future as well!
Best regards,
Leaseweb
Good service for VPS..
7 November 2023
Unprompted review
Reply from Leaseweb
Dear Matti,
Thank you for your feedback and the rating. We're happy to see that we have met your expectations. We will of course do everyting to improve even more to guarantee your satisfaction in the future as well.
Best regards,
Leaseweb
Solid Performance, Great Network, but Pricing is a Stretch
I am mostly happy with my experience using the VPS from LeaseWeb. The performance hits the mark, meeting my data processing and storage needs well. The network is especially standout, with a broad range of peers and notable stability, critical for my online activities.
However, I must point out that the cost of these services is an aspect that deserves a closer look. When directly compared to competitive offerings, the price of the VPS seems a bit steep. For the same rate, I get a server twice as powerful with a German provider, raising questions about LeaseWeb's pricing strategy.
Additionally, the management interface, while functional, appears a bit dated. An update for a more modern and intuitive interface would greatly enhance the user experience.
In sum, despite the undeniable quality of network service and technical performance, the price gap with competitors and the outdated look of the management interface make me hope for future adjustments to stay competitive in a fast-moving and evolving market.
10 June 2023
Unprompted review
Reply from Leaseweb
Dear Arnaud,
Thank you for your feedback. We really appreciate that you shared this with us so we can take this for further improvement. After all, the user experience is most important thing to us and it's the core of everything that we do.
We will take your feedback and check for the possible ares of improvement.
Best regards,
Leaseweb
The worst gaming servers known to human kind
I still cannot fathom why Crytek uses these absolutely awful servers for their games. Black Desert Online understood that Leaseweb servers were awful, and they moved away from them, why can't Crytek do the same thing with Hunt: Showdown, so we can some real servers that actually work?
I've had to deal with 90+ ping on a West coast server that I am CLOSE TO, for 3 years now, and no manner of troubleshooting with my ISP has been able to fix it, meaning it's on Leaseweb's end with their god awful servers.
11 October 2022
Unprompted review
Be extremely cautious and stay away
This company is undoubtedly a scam. Be extremely cautious when considering any contracts with them. They will force you into a cloud server agreement that offers no utility, draining your company's resources and creating an exceedingly difficult ordeal to exit this binding contract.
Without a doubt, this ranks as the most regrettable decision I've ever made.
21 September 2023
Unprompted review
Reply from Leaseweb
Dear Jamal,
Thank you for your review.
We provide all the information beforehand so you can make sure that the product you're ordering would meet your requirements. We also make the contract information transparent including the cancelation process, which you can also see below:
https://kb.leaseweb.com/billing/sales-contracts
If you are not satisfied with the product, you can easily request a cancelation at any time.
However, if there are any concerns or any questions left about this, please feel free to contact us at support@leaseweb.com and we'll be more than happy to assist you further.
Hope to hear back from you!
Best regards,
Leaseweb
Worst dedicated hosting provider ever
Worst dedicated hosting provider ever. I have been with iweb last 10 years before leaseweb bought them issues were resolving in alot quicker phase, but since leaseweb purchased them I had alot of issues just as simple as payment issues they couldn't solve their payment proccessing and I had to call them for all my accounts and resolve one by one. Now, they cant even process simple license upgrades on Cpanel without waiting a week. I'm losing clients because of your slow speed service and I won't be staying with them, as soon as I setup with another provider I'm gone. I suggest other people if you like to have slow service and unresolved tickets stay with them otherwise look for another option.
25 September 2023
Unprompted review
Reply from Leaseweb
We’re sorry to hear about your experience and the frustration caused by slow processing and payment issues. This is not the standard we aim to provide, and we understand the impact it can have on your business and clients.
We recognize the areas you’ve highlighted; including license upgrades, ticket response times, and payment processing, and will review them internally to improve our processes. Your feedback is valuable and helps us work toward providing a more efficient and reliable service for all customers.
Excellent support and reliable company.
22 September 2023
Unprompted review
Reply from Leaseweb
Thank you for your kind words! We’re glad to hear you’ve had a positive experience with our support and services. We look forward to continuing to provide reliable solutions for years to come.
Almost 20 years of experience
Almost 20 years of experience (I have invoices to testify it), multiple servers VPS and bare metal, we never had, we really mean *never*, an important issue. Of course you have to be very careful on updating and maintaining your server. Great support (only 2 times it was slow) and very, very reliable. We also have other redundant providers in France and Germany, but the difference in CPU performance (especially of medium-low range VPS) and speed is clearly in favor of LW.
22 September 2023
Unprompted review
Reply from Leaseweb
Dear Roberto,
Thank you for the positive review and your kind words. It's amazing to see that we made a huge impact on our customer for so many years, being able to support you along the way. We would also like to thank you for trusting us all these years and we look forward to supporting you for many more years to come.
Best regards,
Leaseweb
Low quality servers
Unfortunately in the last 3 years they carried out 2 maintenance procedures and each one made our dedicated servers faulty beyond repair.
The server stopped working and support could not get it back online.
23 June 2023
Unprompted review
Reply from Leaseweb
Dear customer,
We are really sorry to hear about your bad experience.
We would like to remind you that you are covered by our Service Level Agreement, which guarantees the uptime of your server meaning we replace any hardware in case of failure.
Please refer to the below link for more information:
https://kb.leaseweb.com/support/service-level-agreement-sla
We also noticed that support tried to resolve the issue but they never received a reply from your side. We kindly ask you to contact them back so they can resolve this for you.
Looking forward to hearing from you so we can assist you further!
Best regards,
Leaseweb
20 years with Leaseweb
20 years with Leaseweb, big colocation. Excellent network & availability.
7 June 2023
Unprompted review
Reply from Leaseweb
Dear Chris,
Thank you for taking the time to rate the services and support you have received thus far. We're extremely happy to see that our efforts are being noticed and that you've been a satisfied customer for so long.
Best regards,
Leaseweb
Reply from Leaseweb
Thank you for your feedback! We’re glad to hear that both our support and services have met your expectations.
We look forward to continuing to provide reliable solutions for your business.
My experience after 12 years using their services
I've been a customer for 12 years at Leaseweb so I would like to share my experiences with this company.
In the past my experience was quite good but the last few years this has changed dramatically. The positive points of this company are that they have good prices, lot of servers and provisioning is fast. But if you are going to use their services, please be aware of the following points:
- Annual price increasements:
Every year they will increase the price of your monthly bill due to their "Service fee adjustments". Currently the increasement is 4% every year. Besides that, last year they also applied an extra 4% "energy fee adjustment". So 8% in 1 year. Ironically if I would order the same service again on their website, it's still the old price, without increasements. So only running contracts are negatively affected.
- Price increasements for running contract (multiple year):
I had ordered a server for 2 years and paid in advance for the 2 years. But after 1 year they still applied the "service fee adjustment", even my contract had still 1 year left (and already paid). So I received an extra invoice for this.
- No discount on upgrades for longer contracts:
I had a server with a 2-year contract and paid in advance. I wanted to upgrade this server after 6 months. Then I had to pay the amount of the upgrade directly for the 18 months left, without the discount for my longer contract. In my case I received an invoice of 6000€ (for 2 NVMe disks + RAM upgrade) without any contract discount. Really unfair in my opinion.
- Reseller program not transparant:
Because we had multiple servers we used their reseller program for discount, as we are reselling their servers. Lately we have changed our business name. As a result of that, we had to create a new Leaseweb account and used their Transfer request form to transfer our existing services to the new account (Leaseweb told us we can't keep the old account). As a result of this, they removed our reseller discount and all our services increased in monthly price. When I asked about this, they re-applied the reseller discount, but only for new orders. So the monthly fees for our existing services are now increased. They told me that "Special Conditions" are not transferred to the new account, but I was unaware that the Reseller program falls under "Special Conditions".
This is really untransparant and unfair in my opinion, even when I asked multiple times about this, they where not willing to help. So changing our business name results in a lot of extra costs every month.
- DDoS protection:
We had 1 server which was getting DDoS attacks. Their standard protection goes up to 5Gbps. You can upgrade to Advanced, which goes up to 10Gbps. However be aware that 10Gbps is still a really low protection and was not enough for us. If you want better protection, they offer customized protection, but when I asked about this they told me it's over €1000 monthly so be aware of that. At the end we decided to move the server to another company with much better protection, and that solved it for us.
Maybe 10Gbps is good enough in your case, but we aware of this and check if it suits you needs.
- Customer care
Previously I had an account manager (Greg) where I had close contact with. He always helped me with every request. Since he left I now have to use their ticket system and I always get another employee, where they don't really care about you or your business. They just have predefined scenarios and their replies are standard for most cases. They really don't care about you, I tried to make my point and explain the situation multiple times, but I just receive standard replies with their terms and conditions.
15 May 2023
Unprompted review
Reply from Leaseweb
Dear Marijn,
First and foremost, we want to express our sincere appreciation for your long-standing support as a valued customer, we are truly grateful
for your loyalty.
Following up on our previous phone call, we understand your situation even better and we are really sorry to hear that your experience with us has recently been disappointing and did not meet your expectations.
Your feedback is really valuable, and we take your concerns seriously.
Our top priority is to ensure that our customers, especially long-time customers like yourself, feel completely satisfied with their interactions with our company and also by using our products.
If there is anything else you would like to share or if you have any questions or concerns, please do not hesitate to reach out to us at support@leaseweb.com and we'll make sure to assist you further.
We understand that trust is earned, and we are committed to regaining your confidence in our company.
We look forward to hearing back from you soon.
Best regards,
Leaseweb
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