Komal S was not only polite and kind, but she understood my needs right away and was super helpful. She advised me the suitable solution which solved my specific situation. She did this in an especial... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very satisfied with Lebara. I used Lebara for just a few months. I can say that the signal was very good and the mobile data worked excellently. I had used the Three network for a few years, but... See more
Company replied
I have transferred to Lebara and had an issue with my sim not updating with my old number. I was quite anxious as all my troubleshooting at home was not working. I used the chat function, was able to... See more
Company replied
I spoke to a lovely guy from the customer service team named Akash. I explained my problems and he sorted me out quickly! He was very nice, patient and really displayed good listening and communicatio... See more
Company replied
Company details
Written by the company
Lebara is a mobile network provider in the UK, ideal for the value seeking customer. The brand offers budget friendly SIM Only and pay as you go plans with data, UK, and international mins to over 40 countries. With Lebara you get total control over your spend - no contract, 30 days rolling plans. Easy sign up with no credit check and capped out of bundle spend.
Contact info
London, United Kingdom
- 0870 075 5588
- https://www.lebara.co.uk/en/help/contact-us.html
- lebara.com
4.8
Excellent
84k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Useless at fixing roaming problem
I was unable to make or receive calls while roaming in Portugal. I spent hours on chat to their customer support who were totally unable to fix the problem!
I'm going back to Vodafone!!
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Phillip,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. As you left your contact details when leaving the review, a member of my team will reach out to you ASAP.
Best Regards,
John-Paul Patten
Business Operations Director
Bilal sheikh help me
Bilal sheikh help me . It was really a helpfull call. Thanks for the service
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ayesha,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Shubham Kandulna kindly helped me with…
Shubham Kandulna kindly helped me with all issues which I faced
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Mykyta,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Nice to talk with.
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Te Amo,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Mr Mayur Gaikwad
Mr. Mayur Gaikwad helped me with my plans. He was kind sweet and helped me a lot and explained everything nicely.
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello V Yadav,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Excellent service
Had a query about changing my password. Got through to an agent, Sagar, straight away. They were really helpful and sorted my problem straight away with no fuss. It's a good company and I find their prices and network coverage excellent. Highly recommended and thanks, again, Sagar.
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Scarecrow,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Neha S was very helpful
Neha S was very helpful. Explained in detail the information I needed which was very helpful.
She was also very patient and took all my questions till i was satisfied
Well done Neha!
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Joke,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Really disappointed
Really disappointed ; usual guff + idiotic // non-sentient beta bot // agentic AI. WASTE OF TIME. *AVOID*"
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to my personal email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
V. Expensive
Goodness me, Lebara are expensive! My topup costs have rocketed with lebara compared to my previous Tmobile tariff.
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Alistair,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to my personal email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Neha S was extremely helpful
Neha S was extremely helpful on live chat when I asked to remove an old email address. Neha was very informative and helpful.
I left Lebara for a week to go to another network, however, even though the other network runs in EE it is very slow compared to Lebara so I am returning
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Ady,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello Huesyin,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Always help you
They helped you even if you made a mistake on the way.
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Andrei,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Service is quick and fast
Lebara is very helpful in terms of responding to customer's question in real time. Very nice in their responses.
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Myst,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It was very important call from me
It was very important call from me. After this I started more information. Thank you Bilal Shaikh.
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Very impressed by Mayur Gaikwad
Very impressed by Mayur Gaikwad, who was both friendly and very efficient. Excellent all round experience.
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello Christian,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Viwansh is an alright customer provider
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
It is great working with lebara
It is great working with lebara. I really like the service provided by it including the data and calls and messages. The customer service also connected the person named Viwansh was kind and was helpful.
7 October 2026
Unprompted review
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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