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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality, comfort, and natural appearance, often noting the stylish and modern designs. Many people highlight the exceptional customer service, describing it as responsive, helpful, and proactive in resolving issues. Reviewers also frequently commend the fast and reliable delivery service, even for international orders, and appreciate the thoughtful packaging. However, some customers experienced issues with the product, finding certain lenses uncomfortable, blurry, or not matching the color shown online. A few people also reported problems with delivery times being longer than expected or difficulties with tracking shipments. There were also isolated instances where customers felt their concerns were ignored by customer service or that returns were difficult.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and comfort of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers consistently praise the fast and... See more

Quality

Clients share positive opinions on quality, with many praising the comfort, realistic appearance, and overall... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the quick... See more

Order

Customers had positive experiences with order. Many reviewers praise the easy and seamless ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics shop

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very satisfied with my purchase

Very satisfied with my purchase. The contact lenses are stunning and matched my expectations. There was a minor delivery issue, but customer service was excellent—prompt, helpful, and efficient in resolving the matter. Overall, a great experience and I would confidently order again.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

I love lens.me

I love lens.me! Shipping is so fast! I got everything I ordered and the colored contact look fabulous in my eyes! Compliments all day!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Happy Bunny

Quick, easy, exactly as described happy with my purchase and would definitely buy again

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Presented beautifully

Presented beautifully. The lenses did not suit my dry eyes and felt very uncomfortable however, would not hesitate in using Lens.me site again to try out a different brand. Thank you for the make up case- so useful

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Eye infección

I’ve bough their contacts multiple times (solotica ). And is been great till this last time . I decided to order the Bella brand well they gave me an eye infection and you see blurry . Idk if it the brand or their defective . I reached out to costumer service multiple times and I’ve just gotten ignore . That’s how they treat their faithful costumers .

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Emphasizing the Customer Loyalty and Betrayal

For over five years, I've been a dedicated Lensme customer, even recommending them to many and showcasing their products on social media. My recent purchase of Anesthesia Anesthetic Fonesta lenses, however, was a complete letdown. Not only was the color different than expected, but the lenses blurred my vision after just a few hours. What's worse is the abysmal customer service I received. It took weeks to get a response, and after jumping through hoops (including destroying the defective lenses), my reasonable request for a replacement pair of my trusted Bella Elite Emerald Green lenses was denied. This complete lack of support for a loyal customer is shocking and frankly, feels like a betrayal. I'll be taking my business to Bella Elite directly and can no longer recommend Lensme.

5 May 2025
Unprompted review

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