UNSAFE and Overpriced - Not Recommended
I highly DO NOT recommend them for the following reasons:
1. Safety Concerns: The car provided by the company was unsafe. I found a crack on the front windshield, right in the driver's line of sight. This was not only disturbing but also posed a serious safety risk. I expected such critical damages to be fixed promptly or the car blocked from usage until repairs were made. The fact that they allowed the car to be rented in this condition shows a lack of concern for customer safety. I rented the automatic car and they have only one in Odense. So I did not had the possibility to call to the emergency number and get an alternate car. Usually, that is not a feasible option when you reach to pick the car just few minutes before your ride.
2. Higher Prices: I found their rental rates to be significantly more expensive than other conventional car rental companies. I had flex membership. For instance, I was charged 2135 DKK for a 2-day rental with a limit of 500 km, while another reputable company offered the same service for just 1835 DKK, including fuel. The price with other rental company was the first time price and without any membership. Other companies are offering 5-10% discounts in subsequent rides. The price difference was quite substantial.
3. Poor Car Quality: The overall quality of the car I rented was disappointing. I noticed several damages that had clearly been neglected for months without any attempts at repairs.
4. Regrettable Membership: I regret wasting my money on my membership. I could have not been a member and used that money for another trips with a good and responsible car company.
Reply to Letsgo:
Thanks for ringing to me to discuss about it. Our discussion confirms that it is LetsGo and we talked about the car that I rented in June 2023.
Reply from LetsGo Delebiler
Dear Venkatesh,
Sorry to hear that you are not satisfied with our service in Odense.
1) The normal procedure when you experience a car that you don’t feel confident to drive is to contact our emergency phone. They will then help you to another car. You choose not to do so and this is your choice. I am sorry to hear that there was a crack in the windshield. We don’t have the possibility to check the cars after each reservation, so if the crack came in the prior reservation the best option is to get another car.
2) When you compare prices, you have to take all in account. With LetsGo you can reserve a car pr hour and with 0 kr. deductible insurance. The two reservations you have made at LetsGo have only been for a few hours. If you should have rented a car for this time at a rental company, it would have been more expensive and not so easy as when you just pick up a LetsGo car from the street. You had the Flex membership, where the dayrental is more expensive. Had you chosen a Plus membership you could have a two days reservation for 960 DKK.
3) I sorry to hear that you find the car you have rented in poor condition. The car is only 2 years old. At your first reservation it only have some scratches (cosmetic damages). The cosmetic damages are only repaired when the car is taken to service.
4) Yes, it seems like you are better off using another service. Hope you will get a better experience there.
Best regards
Christian/LetsGo
