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Our experience with calling to speak with Jacob Yates was an exceptional experience he was very kind and courteous. When we had a question he couldn't quite get to right away he put us on hold for a b... See more
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I lost my charger for my pendant and looked up lifestation on google, called them and explained my problem. They listened kindly and sent another and it arrived within a week. I cannot thank them en... See more
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I spoke with Reggie today regarding switching from the necklace to a smartwatch. He informed me that once you make this change, and don't like it, you cannot switch back to the necklace. He also let... See more
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Company details
- Home Care Service
- Emergency care service
- Home Help
- Local Medical Service
- Medical Equipment Supplier
- Medical technology manufacturer
Written by the company
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation
Written by the company
- We're committed to monitoring excellence.
- When you join the LifeStation family, you get top-tier service and protection whenever and wherever you need it. You can rest assured that in the event of any emergency, you can depend on LifeStation to be there for you.
Special Offer - New Customers
Save over $180 on LifeStation Medical Alert Systems
LifeStation offers a risk-free 30-Day Money-Back Guarantee, giving you peace of mind as you try their reliable medical alert services. Plus, you can save over $180 when you choose their annual plan, ensuring continuous protection while maximizing your savings. Take advantage of this incredible offer and invest in your safety today with LifeStation!
Contact info
825 Rahway Avenue, 07083, Union, United States
- 800-884-8888
- info@lifestation.com
- lifestation.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Told it would be here today- the 20th
Told it would be here today- the 20th. Checked shipping status- now says 29th. This is a critical equipment. Don’t give me a story about holidays. Doesn’t cut it - you have been paid and I need this equipment asap
15 December 2025
Reply from LifeStation
Thank you for giving us the opportunity to assist you. We sincerely apologize for the delay and understand how important this equipment is. A replacement has been sent via expedited overnight shipping.
My concerns where put aside and I felt…
My concerns where put aside and I felt comfortable.
17 December 2025
Reply from LifeStation
We can't thank you enough for your positive review! It means the world to us to hear about your great experience.
Reply from LifeStation
We appreciate your 5-star rating! Our team works hard to deliver the best service possible, and it’s great to see that reflected in your review. Thanks again!
Very polite customer service
15 December 2025
Reply from LifeStation
We’re so glad you had a great experience with our team! Your feedback keeps us motivated to provide excellent service. Thanks for sharing!
The process of ordering was smooth and…
The process of ordering was smooth and all my questions were answered.
10 December 2025
Reply from LifeStation
We appreciate your 5-star rating! Our team works hard to deliver the best service possible, and it’s great to see that reflected in your review. Thanks again!
Asia was very patient whiile answering…
Asia was very patient whiile answering my many questions and helping me pick the plan that was right for me.
17 December 2025
Reply from LifeStation
Thank you for highlighting Asia's contribution to your positive experience! They'll be honored to know they made a difference for you.
Reply from LifeStation
We can't thank you enough for your positive review! It means the world to us to hear about your great experience.
The product and the gentleman that helped.
When I was talking to the representative on the phone we both had understood each other and he found me a great plan.
16 December 2025
Reply from LifeStation
Thank you for the wonderful review! It’s our pleasure to assist you, and we’re thrilled that you’re satisfied with our service. We’re here whenever you need us.
Lifetime Choices
Sherry, patiently explained the plan and options to me. The additional information was very helpful in making choices. I felt like I could trust her as she reviewed the options and upgrades.
16 December 2025
Reply from LifeStation
Thank you so much for your kind words! We’re thrilled to hear Sherry made such a positive impact. We’ll be sure to pass along your praise!
Life Station Medical Alert
Great customer service! Very knowledgeable about the different kind of services. I would give a 5 star rating!
16 December 2025
Reply from LifeStation
We're so grateful for your positive review! It's customers like you that make our job so rewarding.
very effective
I spoke with 3 agents. They all resolved their part of my multiple issues. As a long-term client I was able to get a discount, as well as a new account for my husband.
15 December 2025
Reply from LifeStation
Thank you for the wonderful review! It’s our pleasure to assist you, and we’re thrilled that you’re satisfied with our service. We’re here whenever you need us.
Reply from LifeStation
We're delighted that Ben left a positive impression on you! Your feedback will motivate them to continue delivering excellence.
My representative, Ben
My representative, Ben, helped in making my decision. He was very helpful and understanding without being pushy. I spoke with him several times and appreciated his help so much. He was able to answer all my questions and gave me the comfort in picking a company and device.
13 December 2025
Reply from LifeStation
Thank you for the glowing review! It’s wonderful to hear Ben exceeded your expectations. We’ll share your feedback with them
I spoke with Christina and she was…
I spoke with Christina and she was extremely knowledgeable, helpful and very pleasant. Completely thorough with how the system worked etc. !!
12 December 2025
Reply from LifeStation
Your 5-star review made our day! We’re so glad Christina could assist you effectively. Thank you for the great feedback!
I felt very comfortable with the…
I felt very comfortable with the representative and he answered all my questions with confidence. His name was Justin.
12 December 2025
Reply from LifeStation
Your 5-star review means a lot to us! We’re excited that Justin could make a positive impact. Thanks for recognizing their great work!
Everyone I spoke with was very…
Everyone I spoke with was very knowledgeable and could answer all my questions.Christina was great she made the experience joyful and helped me make my decision to buy from you …awesome person ! Spoke to Jalila this am and she was also helpful as I thought of a few more questions! Great staff ! Thanks ….
12 December 2025
Reply from LifeStation
Thanks for your 4-star review! We’re glad you’re satisfied with our service. We’re so happy to hear Christina and Jalila provided excellent service. If there's anything we can do to make it a 5-star one, please let us know!
The representatives were very pleasant…pleasant and knowledgeable Representatives
The representatives were very pleasant, knowledgeable and had very concise straightforward, easy to comprehend information. They made this process very streamlined and easy to purchase. Many thanks to Sherry and Jake
11 December 2025
Reply from LifeStation
We appreciate your 5-star rating! Our team works hard to deliver the best service possible, and it’s great to see that reflected in your review. We're delighted that Sherry and Jake left a positive impression on you, Thanks again!
Maria was very courteous and answered…
Maria was very courteous and answered all my questions. I was very pleased with her assistance.
12 December 2025
Reply from LifeStation
We appreciate your fantastic review! Maria is thrilled to know their efforts made a difference. Thanks for recognizing their hard work
Very informative conversation
All of my questions were answered in detail. This helped me make a decision. My insurance recommended Life Station and I feel it is a very choice.
11 December 2025
Reply from LifeStation
Hearing about your positive experience has made our day! Thank you for taking the time to share your feedback with us.
Easy process
11 December 2025
Reply from LifeStation
Thank you so much for your kind words! We're thrilled you had a great experience.
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