When you surf the internet with a subject in mind, it doesn't take long before one gets a call inquiring about your search. This was the case with Tom. He was very pleasant, and knew his material ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience with calling to speak with Jacob Yates was an exceptional experience he was very kind and courteous. When we had a question he couldn't quite get to right away he put us on hold for a b... See more
Company replied
I lost my charger for my pendant and looked up lifestation on google, called them and explained my problem. They listened kindly and sent another and it arrived within a week. I cannot thank them en... See more
Company replied
I spoke with Reggie today regarding switching from the necklace to a smartwatch. He informed me that once you make this change, and don't like it, you cannot switch back to the necklace. He also let... See more
Company replied
Company details
- Home Care Service
- Emergency care service
- Home Help
- Local Medical Service
- Medical Equipment Supplier
- Medical technology manufacturer
Written by the company
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation
Written by the company
- We're committed to monitoring excellence.
- When you join the LifeStation family, you get top-tier service and protection whenever and wherever you need it. You can rest assured that in the event of any emergency, you can depend on LifeStation to be there for you.
Special Offer - New Customers
Save over $180 on LifeStation Medical Alert Systems
LifeStation offers a risk-free 30-Day Money-Back Guarantee, giving you peace of mind as you try their reliable medical alert services. Plus, you can save over $180 when you choose their annual plan, ensuring continuous protection while maximizing your savings. Take advantage of this incredible offer and invest in your safety today with LifeStation!
Contact info
825 Rahway Avenue, 07083, Union, United States
- 800-884-8888
- info@lifestation.com
- lifestation.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He answered all my questions
He answered all my questions. Was with no shipping and no setup cost. And a very personal experience.
25 November 2025
Reply from LifeStation
Your satisfaction is our top priority, and we're so happy to see your 5-star review. Thank you for your trust in our service!
Reply from LifeStation
We're so grateful for your positive review! It's customers like you that make our job so rewarding.
Reply from LifeStation
Thank you for the 5-star and for taking the time to leave a review!
The young Lady was so helpful and kind…
The young Lady was so helpful and kind she is a pleasant to deal with thanks
25 November 2025
Reply from LifeStation
We’re so glad you had a great experience with our team! Your feedback keeps us motivated to provide excellent service. Thanks for sharing!
I had my money for over a week and I am…
I had my money for over a week and I am still waiting to get my watch which I think is far too long for me to wait
21 November 2025
Reply from LifeStation
Tried reaching you by phone and left a voicemail. The equipment is in transit and scheduled for delivery today. Thank you for your feedback.
She answered my questions
She answered my questions , explained every. Was helpful and kind. Going through a stressful experience I felt comfortable talking with her.
24 November 2025
Reply from LifeStation
Thank you for the wonderful review! It’s our pleasure to assist you, and we’re thrilled that you’re satisfied with our service. We’re here whenever you need us.
Reply from LifeStation
We’re so happy to hear that you enjoyed your experience. Thank you!
satisfiied Life Station customer
I liked the price and that I didn't have to buy anything I didn't want or need. Sherry was helpful.
25 November 2025
Reply from LifeStation
We're delighted that [Name] left a positive impression on you! Your feedback will motivate them to continue delivering excellence.
Frankie was wonderful
Frankie was wonderful. He answered my questions and was very friendly.
24 November 2025
Reply from LifeStation
We're delighted that Frankie left a positive impression on you! Your feedback will motivate them to continue delivering excellence.
Reply from LifeStation
We’re so happy to hear that you enjoyed your experience. Thank you!
Reply from LifeStation
Thank you for the wonderful review! It’s our pleasure to assist you, and we’re thrilled that you’re satisfied with our service. We’re here whenever you need us.
LifeStation gives me complete peace of…
LifeStation gives me complete peace of mind. The system is reliable, and the monitoring team is incredibly fast and caring
2 November 2025
Unprompted review
Reply from LifeStation
Your satisfaction is our top priority, and we're so happy to see your 5-star review. Thank you for your trust in our service!
How to get started and get in touch with you
Just got it, will get back to you on this soon.
12 November 2025
Reply from LifeStation
We're glad that you have received your equipment! To get started, please call us in 800 998 2400 to walk you through the set up process.
The individual I spoke with was calm…
The individual I spoke with was calm and listened to what I had to say. He was not pushy
20 November 2025
Reply from LifeStation
We’re so glad you had a great experience with our team! Your feedback keeps us motivated to provide excellent service. Thanks for sharing!
Reply from LifeStation
Thank you for sharing your feedback. We’re very sorry to hear that the item felt awkward to wear and did not meet your expectations. Your comfort and satisfaction are important to us, and we’d appreciate the chance to make this right. Feel free to give us a callback at 800.998.2400.
Company is responsive
I gave 4stars because nobody's perfect. BUT - things went exactly as advertised and I am comfortable that this is value at a reasonable cost.
17 November 2025
Reply from LifeStation
Thanks for your 4-star review! We’re glad you’re satisfied with our service. We're committed to providing the best service possible, and your feedback helps us improve.
The representative (Maria) was very helpful.
The representative (Maria) was very cordial, caring and hospitable. She was patient, friendly and understanding. I am so glad that we got connected to help me make a decision on whether or not to purchase the LifeStation. She was very informative and made things go very smoothly in the selection and ordering process!
15 November 2025
Reply from LifeStation
Your satisfaction is our top priority, Thank you for highlighting Maria's contribution to your positive experience! They'll be honored to know they made a difference for you.
Ben was super polite and understanding…
Ben was super polite and understanding of my questions. He answered all my questions clearly and made sure I understood what he was telling me. I ended up ordering the Life Station Smart watch, and I understand completely what I am getting and what to do when it arrives.
22 November 2025
Reply from LifeStation
We’re so happy to hear Ben provided excellent service! Your 5-star review is greatly appreciated and motivates us to keep up the great work.
Christina was beyond a pleasure to…
Christina was beyond a pleasure to speak to. Helpful in every way !!!!!!!
21 November 2025
Reply from LifeStation
Thank you so much for your kind words! We’re thrilled to hear Christina made such a positive impact. We’ll be sure to pass along your praise!
Professional and Inclusive
Lifestation was professional and consistent explaining and following up about their services. It will be a great service to keep my husband safe when I am away from the house.
19 November 2025
Reply from LifeStation
Thank you for the wonderful review! It’s our pleasure to assist you, and we’re thrilled that you’re satisfied with our service. We’re here whenever you need us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.