I can't recommend Joe at London Stone highly enough. The level of service he provides is second to none. He always looks after our account, responds quickly, and goes above and beyond to make sure ev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... See more
Company replied
Angela on the sales side is just so helpful. On the showroom side Peter is also really helpful & knowledgeable. A refreshing change from the normal transactional suppliers of stone in the UK. We wo... See more
Company replied
Excellent. From start to finish staff were super helpful. The process was seamless. The items we purchased were quality and delivery and communication I couldn’t fault. I will definitely be using... See more
Company replied
Company details
- Paving materials supplier
- also in
- Landscaping Supply Shop
- Natural Stone Supplier
- Patio enclosure supplier
- Stone supplier
Written by the company
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Written by the company
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Contact info
Sutton Lane, SL3 8AH, Slough, United Kingdom
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from start to finish
Amazing service from start to finish. Lots of help choosing the right tiles and sizes. Fast delivery and very helpful even after delivery when we needed more tiles. Highly recommended.
1 October 2026
Delivery delayed twice
Delivery delayed twice
Then told Friday or Monday
No communication and arrived Wednesday
Just interested who pays for installers to sit around for 2extra days
Guess that’s me????
14 October 2026
Great service
Great service. Lovely product. I picked up which is a pain but glad I did as I rejected the first two or three steps I was offered as they were slightly damaged. Guys in the yard were super-helpful with loading.
24 September 2026
Reply from London Stone
Hi,
Thank you for taking the time to share your experience. We’re delighted to hear that you’re happy with the product and that our team was so helpful when loading your order. We understand how important it is to find products in excellent condition, so we’re glad you found the right ones in the end.
If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi,
Thank you for your lovely feedback. We’re pleased to hear that you found our team helpful and that your delivery arrived quickly. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
If we can help with anything else, please feel free to get in touch.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great products and service as always
21 September 2026
Reply from London Stone
Hi,
Thank you for your continued support and kind words. We’re delighted to hear that you’re consistently happy with our products and service. It’s always a pleasure to assist you, and we sincerely appreciate your trust in London Stone.
We look forward to helping you again soon.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Always a good service with London…
Always a good service with London Stone, still after 20 yrs. Products on the nose
17 September 2026
Reply from London Stone
Hi Andrew,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We are thrilled to hear that you have consistently received great service from London Stone over the last 20 years. Building and maintaining that level of trust over two decades means a great deal to our entire team, and we truly appreciate your continued loyalty and support.
We look forward to working with you for many years to come!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
I can't fault this company
This company has always been excellent. Even when I have had problems with the pergola I purchased from them. The staff have always gone well above and beyond to resolve the issues. In particular Daniel Pither Customer Experience Manage has been exceptionally helpful, always polite and very efficient.
29 September 2026
Unprompted review
Reply from London Stone
Good morning Geoffrey,
Thank you very much for taking the time to leave us such a lovely review.
We do always endeavor to go above and beyond for our customers either helping them before an order is placed or afterwards with our after sales.
I will pass on your thanks to our Buying Team too for their help with pergola too and I greatly appreciate your kind words on the service I provided.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Superb Company
Angela on the sales side is just so helpful.
On the showroom side Peter is also really helpful & knowledgeable.
A refreshing change from the normal transactional suppliers of stone in the UK.
We would highly recommend London Stone for superior products & service
11 September 2026
Reply from London Stone
Hi,
Thank you for your fantastic 5-star review! We’re delighted to hear that Angela and Peter were so helpful and knowledgeable throughout your experience. It’s wonderful to know you appreciated the quality of our products and service.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent
Excellent. From start to finish staff were super helpful. The process was seamless. The items we purchased were quality and delivery and communication I couldn’t fault. I will definitely be using again and is highly recommend. Thank you London Stone.
16 September 2026
Unprompted review
Reply from London Stone
Hi,
Thank you so much for your fantastic review. We’re delighted to hear that you found the entire experience seamless, from start to finish, and that our team could provide helpful service and clear communication. We truly appreciate your recommendation and look forward to welcoming you back to London Stone again.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Good products delivered on time
10 September 2026
Reply from London Stone
Hi Marcus,
Thank you for your positive review. We’re pleased to hear that you were happy with the quality of our products and that your delivery arrived on time. We really appreciate your support and hope to serve you again in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Top job
London Stone as a customer service and product quality - top job. Their 3rd party delivery company - not so much.
9 September 2026
Reply from London Stone
Hi,
Thank you for sharing your feedback. We’re really pleased to hear that you were happy with our customer service and product quality. We’re sorry to hear that the experience with our third-party delivery company fell short of expectations.
We completely understand how frustrating this can be, and we appreciate you bringing it to our attention. We’ll certainly take your feedback on board as we continue to work with our delivery partners.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Always a pleasure doing business with…
Always a pleasure doing business with London Stone
2 September 2026
Reply from London Stone
Hi,
Thank you so much for your lovely feedback. It’s always a pleasure doing business with you, and we genuinely appreciate your continued trust and support.
We’re delighted to know you’ve had such a positive experience with London Stone, and we look forward to working with you again on your next project.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
delivery on time and where we request…
delivery on time and where we request it to be delivered.
good communication with delivery driver.
Quality of the paving was good and not damaged.
exactly what was ordered
28 August 2026
Reply from London Stone
Hi,
Thank you for taking the time to share your feedback. We’re delighted to hear that your delivery arrived on time and exactly where you requested, and that the communication from our delivery driver made the process smooth.
It’s also wonderful to know you were pleased with the quality of the paving and that everything arrived in perfect condition. We truly appreciate your support.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great products and service
Great products and service, love stick levels online are a massive help
28 August 2026
Reply from London Stone
Hi Tomos,
Thank you for your fantastic feedback. We’re so pleased to hear that you’re happy with both our products and service. It’s particularly great to know that you’ve found the stock levels shown online helpful when planning your order.
We really appreciate your kind words and look forward to assisting you again.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Good customer service
Good customer service, vast range of products, well organised delivery and they offer a bespoke cutting service.
25 August 2026
Reply from London Stone
Hi Leigh,
Thank you for your lovely review. We’re delighted that you found our customer service helpful and appreciated the wide range of products, well-organized delivery and bespoke cutting service.
We always aim to make the entire experience as straightforward and convenient as possible, so it’s wonderful to know this came across.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Jamie Norris is always very helpful
Jamie Norris is always very helpful. Gets us products when we need them asap. And always a pleasure to talk to. And the London stone team are all great in general. Always top service.
11 September 2026
Unprompted review
Reply from London Stone
Hi Glen,
Thank you so much for taking the time to leave such a wonderful review. We’re thrilled to hear that Jamie has consistently been so helpful and that you can rely on him to get your products when you need them.
We’ll be sure to share your kind words with Jamie and the wider team — feedback like this means a great deal to us. Thank you for your continued support!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Reply from London Stone
Hi Mike,
Thank you for your kind words. We’re really pleased to hear that you found our team friendly and our service professional. Providing a helpful and positive experience is something we care deeply about, so we truly appreciate you taking the time to share your feedback.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service from Nick
Excellent service from Nick, Always picks up the phone and so easy to work with. Excellent service
24 August 2026
Reply from London Stone
Hi Gary,
Thank you for your fantastic 5-star review. We’re delighted to hear that you’ve consistently received excellent service and found Nick so approachable and helpful whenever you’ve needed assistance.
We’ll certainly pass your kind feedback on to him — it’s great to know his commitment to looking after customers is making such a positive difference.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Top of their game!! 5 stars every time
We have used London Stone on numerous occasions, from the salespeople at the showroom to the online ordering, to the delivery people, they are all excellent at their job, they are knowledgeable, informative, very helpful, and the communication from all the different departments is fluid and precise. I recommend London Stone every time, and we would not use anywhere else. It's 5 stars all the way from Boiler and Heating Care Ltd and Built with Care Ltd..
27 August 2026
Reply from London Stone
Hi Michael, Boiler and Heating Care Ltd and Built with Care Ltd team,
Thank you for such an incredible review and for your continued support. It’s fantastic to hear that you’ve had consistently positive experiences across every part of London Stone — from our showroom and sales team to online ordering, deliveries and communication between departments. Your comments about our team being knowledgeable, informative and helpful are hugely appreciated.
We’re especially grateful for your recommendation and for choosing London Stone time and again.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.