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Londonsupplements Reviews 149

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TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the competitive pricing and the wide selection of products available. Many find the ordering process straightforward and report prompt delivery, often receiving their items quickly and with good communication throughout the process. However, some people were dissatisfied with the product quality, mentioning issues like damaged or expired items, and products that did not meet expectations. There were also concerns about delivery, with some experiencing significant delays, missing parcels, or issues with courier service, including packages being left in unexpected locations without proof of delivery.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers are very happy with the quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. Many reviewers praise the prompt... See more

Order

Consumers find order experiences to be ambiguous. While some customers report prompt order taking and... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the great and reasonable prices,... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the great quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel. I'll definitely use London Supplements again.

Rated 4 out of 5 stars

This is one of the numerous times I have ordered the same product ie Protein Powder. So happy with the product. The delivery took a little longer than usual but hey ho… its all good

Rated 3 out of 5 stars

You sent and email asking for a TrustPilot review so here it is. Ordered 02/10, meant to be here within approx 48 hours, nothing was searchable by Royal Mail and nothing arrived so emailed them an... See more

Rated 3 out of 5 stars

-1 star for delivery experience. Driver (from Yodel) decided not to knock on the door but to hide the package in the most unexpected spot (in a communal area behind a bin) which caused me to think... See more

Contact info

3.6

Average

TrustScore 3.5 out of 5

149 reviews

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Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Will recommend

Website has good products for reasonable price, and the delivery time is amazing too, will be ordering again from you

16 November 2024
Unprompted review
Rated 1 out of 5 stars

Order arrived promptly but the packs…

Order arrived promptly but the packs inside were ripped. After having sent the pictures with the packs clearly inside the box they had the cheek to suggest that two tightly packed 4.5 kg packets of whey protein would only be damaged if the box they arrived in was damaged.
Never ordering from their again

Jay

7 November 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service. RUDE customer service.

Terrible service, SHAMBOLIC RUDE customer service.

Placed and order online on a Thursday night, was supposedly processed Friday. Delivery supposedly within 3-5 working days. Tracking vai their chosen service (Yodel) consistently says 'still with sender'.

No delivery by day 4, tracking still says 'still with sender', resulting in telephone call after looking for their telephone number online because nobody answers the number on their website. Was told it would reach by Day 5.

No delivery by Day 5, still says 'still with sender' resulting in 2nd call. Was told they would have to raise it with Yodel, and I would get an email by Monday, 9 days after. NO Email.

Goods finally deliverered on day 7, no apology, no explanation, no email. When I called on day 9 asking for explanation, was told my previous emails were never received. When I offered to resend it I was told 'there was no point'.

As a first time customer of this rubbish company, it will also be my last. May you never waste your time and and money on these unprofessional, rude, useless people.

25 September 2024
Unprompted review
Rated 1 out of 5 stars

Product arrived damaged

Product arrived damaged. I contacted customer service straight away by email. Sent another 2 emails with pictures. Tried to contact company on mobile number. No reply in 4 days. Customer service is joke. Never again.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Good value

I ordered these for my grandson and he was most impressed so no doubt Nanny will be ordering some more.Thank you.

6 September 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish communication

There was a delay with the delivery and it took 3 days for London supplements to reply on track and trace . They actually replied after the delivery arrived. Not great service unfortunately.

5 September 2024
Unprompted review

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