Lootably  Reviews 19,219

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers had a great experience with this company. Many customers praise the support team for being incredibly helpful, quick, and effective in their responses, often resolving issues within hours or a day. People frequently highlight the excellent customer service, noting its responsiveness, professionalism, and willingness to provide guidance and solutions. The service is often described as efficient, with many rewards credited instantly or issues resolved promptly, making the overall experience smooth and positive. However, some reviewers were not happy with the customer service, mentioning instances where their inquiries went unanswered for extended periods, or they received generic, unhelpful responses. These customers also reported difficulties with payment and crediting for completed offers, despite providing extensive proof, leading to frustration and a feeling of being ignored.

What people talk about most

Response time

People report ambiguous experiences with response time, with many reviewers praising the quick and efficient... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the support team for being... See more

Payment

Customers had negative experiences with payment, with many reporting that rewards and credits were not being... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the support team for being friendly,... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing satisfaction and calling it an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have completed a casino offer depositing, register and sent all proofs (bills, pictures of email register, money transactions, even the games I played). This is horrible, they answer me the same... See more

Rated 4 out of 5 stars

Lootably has incredible support team. Theya re quick in response as well as giving a solution. The on reason is giving 4 start is that Thier offers tracking system needs improvement, sometimes when do... See more

Rated 4 out of 5 stars

Great support team that responds quick, thank you. 4 stars because I believe they still have a little bit more room for improvement with regards to some of the apps not crediting.

Rated 4 out of 5 stars

I had some difficulties with the rewards and I contacted the customer support that was very helpful and within 24hours my problem was solved and I love that


Company details

  1. Affiliate marketing service
  2. Media and Marketing Agency
  3. Media company
  4. Online marketing agency

Written by the company

Lootably helps apps, games, and websites monetize their traffic through rewarded advertising. Our Lootably Offerwall connects users with leading brands in exchange for various rewards.


Contact info

4.1

Great

TrustScore 4 out of 5

19k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

The vast majority of the reviews for…

The vast majority of the reviews for Lootably on Trustpilot are fake, which leads me to seriously doubt the authenticity of any review on Trustpilot.

Bottom line is, Lootably support is absolutely terrible and they will never credit any offers that don't credit automatically. Which makes me wonder why they even have support.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Waiting for my 2nd Lootably completed offer reward

They response fast and very accommodating. Thank you so much for this wonderful experience Lootably family. Hope you'll keep this up always ♥
=========

UPDATE:

I completed my first Lootably offer on July 24, 2025 11:50 AM PH Manila time and the team was able to credit the reward to my account

But on my 2nd Lootably offer on July 24, 2025 12:56 PM PH Manila time, they advised me to wait 30 business days for the rewards to be credited into my account.

I will be updating my review from 5 stars to 1 star for now until they're done crediting me the rewards on Sept 4, 2025

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is always good for me

Customer service is always good for me. The tracking is no better or worse than any other place. But whether they are able to credit me or not, lootably has consistently been one of the fastest to respond. There are others who sometimes do not respond at all or just send automated rejections.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful support

Faced an issue about an offer not being rewarded but I'm glad the support solved the issue even if it took awhile.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Choose a different affiliate marketing firm !

They do not reward the users.
Choose some of their competitors if you are a brand looking for good affiliate marketing results - Ayetstudios, Gemsloot, ToroX, ..

I completed an offer for BetOnRed provided by lootably in Belgium, did not get rewarded so I sent a mail to their support with screenshots of everything I could think of (emails, transaction history, website stats) - the kind of proof that was requested by one of their competitors for a similar offer.

They simply responded to my email "Unfortunately, we are unable to accept those screenshots as proof of completion.". With no further explanation of the proof required. I later sent two emails asking what proof is required to prove that the offer was completed and they simply do not answer.

Basically what happens is that they probably send the proof to the offer provider, claim the money and do not distribute it back to the end user.

If you are a company, do not partner with them, it will affect your brand image !

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting rat scammers with 0 support

Disgusting rat scammers with 0 support, they have ignored me for months now with an offer I completed and still refuse to respond. they straight up ignore me. hope no one has to suffer lootably be very careful they are very dodgy scammers with 0 morals

2 July 2025
Unprompted review
Rated 4 out of 5 stars

"Unable screenshot" every time after depositing money

I have completed a casino offer depositing, register and sent all proofs (bills, pictures of email register, money transactions, even the games I played). This is horrible, they answer me the same all the time: unable to take screenshots as proof of completion. So I even sent them 10 pictures showing the deposit money and time it was, so I followed everything and they don't answer me now.I put support id: ckx0lyoqe00a20102foj3hwmyfsid-5323766-ad7f312616

Contact me and I will show money.

Updated. Problem was solved. Next time I ask for better communication, I change 1 star review to 4 stars. Thank you for the reward.

29 June 2025
Unprompted review

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