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loveholidays Reviews

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3.5 stars: Average

3.4

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1 star: Bad

AVOID THIS COMPANY AT ALL COSTS!

Absolute robbers! Booked a PACKAGE HOLIDAY back in July for next year and agreed to pay 10 monthly instalments. As soon as I received and agreed monthly payments, Loveholidays took their initial deposit and then authorised Jet2 to withdraw over £900 from my account for the flight without my consent!!
At this moment in time I have paid more than the package holiday has cost, and they are still taking money from my account on a monthly basis. Not only did it leave me penniless for the month in July, I cannot stop these payments coming out as I originally gave them my bank debit card details for the holiday and flight package monthly amount. They just come and help themselves each month. By the 10th month I will have paid back the package holiday price plus the £900 extra!!
Waste of time trying to contact. Tried for months, then finally got through to live chat, where I was told ‘ we don’t give airline companies your bank details’......Nonsense! I’ve never been in contact with Jet2 at any time, ever!
This is the first time I have ever used an online travel company, and I promise it will be the last. Totally stressed out with all the deceit, avoidance and lies. Agreement ain’t worth the paper it’s written on.
Not even worth one star

5 stars: Excellent

Really helpful and the booking process…

Really helpful and the booking process is clear and easy to get through!

1 star: Bad

the standard of hotels provided by this…

the standard of hotels provided by this firm bears no correlation to the price. pleaae avoid

1 star: Bad

Phoned up for live chat

Phoned up for live chat. 1/2 way though they cut me off. Asked for refund for the flights and say Ryanair are responsible yet booked with love holidays as package holiday. Now seen they have removed themselves from ABTA.

5 stars: Excellent

5 star service!...

More than satisfied with the service I received while booking online! Will be booking again through love holidays.
Kind regards
Daniel Owen

5 stars: Excellent

Just booked for Krakow next Autumn.

Just booked for Krakow next Autumn.
On the phone Valerie Burton found me and family a cracking deal.
This lady was very helpful and made my booking experience so simple.
Thanks Valerie.
Dave L

1 star: Bad

crooks

ref no LOV2019324U

the title is self explanatory
these scammers refused to refund me for my flights, although my hotel was cancelled and we are in Tier 4 London so travel internationally is not allowed, also Spain banned all flights!
what they are doing is trying to avoid carrying out their legal obligations under the Package and Linked Travel Arrangements 2018
The fact is, if any part of the package suffers a significant change that adversely affects the performance of the package, then the organiser must offer a credit voucer, alternative accomodation or a full refund.

They fail to respect the law
CMA complaint submitted, already 100's of people complained to CMA about them for the same issue
they been ordered to pay back £18 millions to people, next step probably fines and court orders

Do yourself a favor and avoid booking with these crooks but, if you already did, be prepared to fight for your rights!

1 star: Bad

This company has refused to refund me

This company has refused to refund me, when they cancelled the holiday!....Complete Joke..Dont use them unless you want disapointment.. See you in Court Love Holidays

Dont even bother commenting love holidays

5 stars: Excellent

I found love holidays easy to use and…

I found love holidays easy to use and always a good price

1 star: Bad

Absolutely disgraceful company!!

Absolutely disgraceful company!!! I have a holiday booked for today to Tenerife (obviously not going). Spain, including Canary Islands are not excepting UK tourists as from midnight last night. If you are not a resident or don’t own a property then you will be refused entry so why on earth is my holiday still going ahead when they know full well I won’t even be allowed into the country once I arrive. Disgusting!!!! I will NEVER book with Love Holidays ever again!!!!

Reply from loveholidays
Hi Claire,

I’m so sorry that we failed to meet your expectations on this occasion, thank you for your feedback. If you are still seeking clarification on your booking, please jump on our live chat and one of our agents will be able to clear things up for you. You can find the access for this in the bottom right hand of our contact page:

https://www.loveholidays.com/about-us/contact-us.html

Stay Safe,
^loveholidays
1 star: Bad

Communication-Free Zone

Booked accommodation with this outfit earlier this year, they took a deposit and sent me an email confirming remaining balance would be taken later. Then they sent an email saying "booking cancelled!" I tried to login to manage my booking but it was impossible to do anything. I ended up cancelling my credit card to prevent this company taking any further money. No way whatsoever to contact loveholidays.

Loveholidays offer a totally "Communication-Free" experience.
.
AVOID. AVOID. AVOID

UPDATE: loveholiday responded on trustpilot with a a link to a contact us chat page....as expected a "404 ERROR - page not found"

I repeat, AVOID this company.

Reply from loveholidays
Hi there,

Thank you for providing us with your feedback. I'm incredibly sorry that you've experienced difficulty with your booking. Please contact our Customer Services team via our Live Chat service, which is open 9.00 am to 8.00 pm weekdays and 9.00 am to 5.00 pm on weekends, for further assistance.

I have included a link to our Contact page here; see the bottom right hand of our contact page: https://www.loveholidays.com/about-us/contact-us.html.

I thank you in advance.

Stay Safe,
^loveholidays

1 star: Bad

Never booking with them again.

Never booking with them again.
Absolute joke of a company, me and my ex booked a holiday back 4/5 months ago. They’ve been taking money from 2 cards myself and my ex’s, they decide to take 2/3 payment 4/5 months later 5 days before Christmas without authorisation, leaving me not being able to pay rent or even eat for the month.
When asked for a refund on just MY ticket I’m constantly being ignored because I’m not lead passenger or customer service team just instantly leaving the chat without any help at all.
You’re quick enough to take money from the person on the second ticket but yet you can’t give it back.

Reply from loveholidays
Hi Rio,

Thank you for providing us with your feedback. I'm incredibly sorry that you've experienced difficulty with your booking. Please have the lead passenger contact our Customer Services team via our Live Chat service, which is open 9.00 am to 8.00 pm weekdays and 9.00 am to 5.00 pm on weekends, for further assistance.

I have included a link to our Contact page here; see the bottom right hand of our contact page: https://www.loveholidays.com/about-us/contact-us.html.

I thank you in advance.

Stay Safe,
^loveholidays

5 stars: Excellent

Love Holidays have looked after me well…

Love Holidays have looked after me well after my holiday was originally cancelled due to covid - organised refunds and now booked again so hopefully can go this time

Reply from loveholidays
Hi there,

Thanks for the great review! We appreciate it. I am happy that the booking experience with us was with relative ease especially after your booking was affected by the COVID-19 pandemic.

Have a fab time on your holiday!

Stay Safe!
^loveholidays
1 star: Bad

Worst company ever

Worst company ever! We booked a holiday for May next year and we changed our hotel which was £120 extra, so we paid it. However they haven’t taken this amount off the final balance and are STILL expecting £120 extra from us. We have spoken to them on live chat and the phone and they are complete scammers - total thieves. We are going to take this as far as we possibly can, no way are they getting away with this. AVOID this company they are VILE!!!!!!!

Reply from loveholidays
Hi Alexandra,

I’m so sorry that we failed to meet your expectations on this occasion, thank you for your feedback. If you are still seeking clarification on your booking, please jump on our live chat and one of our agents will be able to clear things up for you. You can find the access for this in the bottom right hand of our contact page:

https://www.loveholidays.com/about-us/contact-us.html

Stay Safe,
^loveholidays

5 stars: Excellent

Got vouchers

Got vouchers for holiday that was cancelled in june. Just used them to rebook. No problems.. Loveholidays easy to follow instructions were perfect. Couldn't have asked for better from start of lockdown till now.

Reply from loveholidays
Hi Angela,

Thanks for the great review! We appreciate it. I am happy that the booking experience with us was with relative ease especially after your booking was affected by the COVID-19 pandemic.

Have a fab time on your holiday!

Stay Safe!
^loveholidays

5 stars: Excellent

Booked my first holiday in 10 years and…

Booked my first holiday in 10 years and can honestly say I can’t remember it ever being so easy. Thanks so much

Reply from loveholidays
Hi Stacey,

Thanks for the great review! We appreciate it. I am happy that the booking experience with us was with relative ease and hope that your forthcoming holiday experience lives up to expectations.

Have a fab time on your holiday!

Stay Safe!
^loveholidays

3 stars: Average

I have only rebooked with Love Holidays…

I have only rebooked with Love Holidays because it was the easier option. It has taken me 6months to get my refund and then half of it was in credit vouchers. Impossible to contact anyone on the phone to discuss. Not easy to sort with automated messages and emails.

Reply from loveholidays
Hi Janette,

I’m really sorry to hear you’re unhappy with our services. If you haven't already, please can you reach out to us via our live chat service and we can look into this further for you! As in recent weeks, you will find the chat itself is more accessible and the wait times much shorter! You can find the access for this in the bottom right hand of our contact page:

https://www.loveholidays.com/about-us/contact-us.html

Thank you so much!
Stay Safe,
^loveholidays
5 stars: Excellent

Nice easy website got just what I…

Nice easy website got just what I wanted thank you

Reply from loveholidays
Hi John,

Thanks for the great review! We appreciate it. I am happy that the booking experience with us was with relative ease and hope that your forthcoming holiday experience lives up to expectations.

Have a fab time on your holiday!

Stay Safe!
^loveholidays
5 stars: Excellent

Moved hotel due to covid-19 onto…

Moved hotel due to covid-19 onto February 2021...excellent service thanks.

Reply from loveholidays
Hi Kevin,

Thanks for the review! I am so glad we were able to assist with your problem and am glad you were happy with the service in these unprecedented times!

We hope you enjoy your trip!

Stay Safe!
^loveholidays

5 stars: Excellent

Always an excellent deal and very…

Always an excellent deal and very helpful customer service, have used many times and will many more times 👍

Reply from loveholidays
Hi Derren,

Thank you so much for the fab review! I’m really glad you enjoyed your holiday with us and am thrilled to see you loving holidays with us time and time again!

Stay safe!
^loveholidays
Only the latest review will count in the company's TrustScore