Luminaldigital Reviews 1,157

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with website development and design. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the service, mentioning issues with communication, slow responses, and websites that did not meet expectations or required extensive post-completion work. A few customers also reported being overcharged for services or experiencing difficulties with website functionality after launch.

What people talk about most

Website

Customers consistently note positive experiences with website development and support. Many reviewers... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, patience, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the... See more

Response time

People report positive experiences with response times. Many customers praise the prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was a tricky thing to do arranging an Eventbrite page for multiple events and publishing them on social media. Jodi was brilliant. She was really helpful and worked very hard to get everything s... See more

Rated 5 out of 5 stars

ElevateOM has been looking after our SEO for a few years now we have seen a steady rise in our online presence . Customer service is great ,we have a great dedicated project manager who keeps us updat... See more

Company replied

Rated 5 out of 5 stars

ElevateOM is more than elaborated company. I'm not mentioning this because they are connected with me, but They are just excellent staff helping businesses to leverage their efforts. I can't wai... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with Elevate OM. Keith Emmerson initially took a lot of trouble to understand our complex low budget brief. Then an account team lead by Senior SEO Acount Manager Stacey Swinbur... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

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Rated 5 out of 5 stars

Seamless Website Experience with ElevateOM

I’m really enjoying working with Jackie and Avinash at ElevateOM. Jackie has been incredibly supportive and keeps me updated on timelines as my website is being built. Avinash works behind the scenes using his technical expertise to make sure everything is created exactly how I’ve envisioned it.

No amendment is ever too small, and he’s always willing to go the extra mile to get things just right. This is the second time I’ve created a website, but it’s my first experience with ElevateOM, and so far the process has been smooth and seamless.

I would highly recommend them - especially Jackie and Avinash - to anyone looking for a professional, friendly team that genuinely cares about bringing your website vision to life.

8 March 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thanks, Adanna, so nice to hear this about Jackie and Avinash!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I’ve been working with the team at elevateom.com for the SEO of my company since the very beginning, almost 10 years ago now, and I honestly couldn’t be happier with the service they’ve provided throughout that entire time.
A special mention has to go to Stacey, the Senior SEO Account Manager who looks after my account. She is absolutely fantastic. Stacey is always polite, professional and genuinely wonderful to work with. What really stands out is the effort she puts in. She gives 100% all the time, constantly looking for better ways to improve results and progress the business.
She’s always in contact, always available to help, and always thinking ahead about what we can do next. That level of dedication and support makes a huge difference when you’re running a business.
After nearly a decade working together, I can confidently say I wouldn’t go anywhere else. If you’re looking for an SEO team that truly cares about your business and delivers consistent support and results, elevateom.com is the one.
Highly recommended.

8 March 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you so much, Kadah!

Rated 1 out of 5 stars

I'm having a terrible experience.

I'm having a terrible experience with the company. They were very attentive and responsive in the beginning when I wanted a website. I do not like my website at all. Due to the coding on Wordpress it's very difficult for me to fix it myself. I pay for monthly hosting and support but they either are slow to respond or ignore me completely. I'm very unhappy with the service.

6 March 2026
Unprompted review
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Reply from Luminaldigital

Thank you for the feedback, Kate. Please do email support@ for any requests you do have. We ALWAYS reply to all of our clients and we are very quick, too! Could you let us know where you were sending emails?
WordPress is an award winning platform and is user friendly. If you are having any issues editing anything, just let us know and we will be happy to assist. If you are on WebCare MAX, you don't need to fix a thing, just let us know and we will take care of it for you!

Rated 5 out of 5 stars

Fantastic dedicated team

Fantastic dedicated team! Super happy with my brand new website.
They made the whole process simple and easy to understand.

3 March 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thanks, AJ!

Rated 5 out of 5 stars

The team at elevate have been extremely vigilant

The team at elevate have been extremely vigilant in creating my website and helping me with all the extra element that go with it. Even with my poor communication at times they have persisted given me a brilliant bespoke website

20 February 2026
Unprompted review
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Reply from Luminaldigital

Thanks for your review, Joshua

Rated 4 out of 5 stars

TeenTrowbridge

This was a tricky thing to do arranging an Eventbrite page for multiple events and publishing them on social media. Jodi was brilliant. She was really helpful and worked very hard to get everything set up in a short space of time.Other staff were also helpful in setting up social media pages.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

If I could give them minus

If I could give them minus, they absolutely deserve it, I’m not technical at all and hoped they world help from start to finish how wrong , if your looking for help those are not the website people I’m not technical at all , but now I have to learn as they are no help at all after paying over £1000 disappointing

16 February 2026
Unprompted review
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Reply from Luminaldigital

Thank you for your review, though it is rather sad to see. The project was completed two months ago, however you have requested design changes. We have replied asking for more information so are quite confused with the review. We shall be in touch again, however.

Rated 5 out of 5 stars

My experience with ElevateOM was very positive and have built us a great website.

My experience with ElevateOM was very positive, all my queries were answered promptly and although everything was done by emails I felt that they really understood my requests.
There were several changes during the process as the Trustees pointed things out but all done swiftly.
As a charity the price from ElevateOM was very competitive compared to prices we have heard other charities have paid out for a website.
Elevate have a huge album of photos and every person who worked on the different aspects of the website carried out my requests the same day.
I recommend ElevateOM to anyone who wants
a new website at a reasonable price and work with people who understand and who are very patient.

2 February 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you, Margaret!

Rated 5 out of 5 stars

A very good service from ElevateOM

A very good service from ElevateOM - building a smart looking new website in quick time, while promptly responding to every minor edit and query that then arose, made it a very good choice of provider. Thank you.

13 January 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you ,Matthew!

Rated 5 out of 5 stars

2 websites and very happy with both.

We’ve now worked with ElevateOM on two separate website projects, and both experiences have gone very well.

This is the second site they have built for us, and once again the process was handled professionally. The team were responsive, quick to deal with updates and amendments, and implemented changes efficiently when requested.

Communication was clear throughout, and any adjustments we needed were handled promptly without unnecessary delay.

We’re pleased with the outcome and would fully recommend ElevateOM to anyone looking for website development and support.

13 February 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thanks, Daniel! We do try our best!

Rated 5 out of 5 stars

ElevateOM has been looking after our…

ElevateOM has been looking after our SEO for a few years now we have seen a steady rise in our online presence . Customer service is great ,we have a great dedicated project manager who keeps us updated and advised once a month including a 15 minute check in call if required. The price is also reasonable and we rank number on 1st pages for quite a few of our Key words.

12 February 2026
Unprompted review
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Reply from Luminaldigital

Marie, thank you so much for your lovely feedback!

Rated 5 out of 5 stars

Excellent Customer Support

Chai in support dealt with my request to change the calendar date on the Your Buyers Guide website in double-quick time. Elevate OM are brilliant in keeping a website up-to-date.

10 February 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you so much, John!

Rated 5 out of 5 stars

We love our new website built by…

We love our new website built by ElevateOM!
It's already getting great feedback! The design/build stage and team working on it were exceptional!
We have already had someone call to see if we would recommend ElevateOM, and the answer was a resounding yes!

19 January 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you so much, Rob!

Rated 5 out of 5 stars

Gianni and the team

Gianni and the team, always helpful and expedite requests, when making changes to my website. It so much easier when people want to help your business thrive! thanks Gianni

5 February 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you, Jacqueline!

Rated 5 out of 5 stars

From start to finish our experience has…

From start to finish our experience has been great, the price quoted was great and every step of the design process was easy and very efficient. Our web designer completed everything well within the time frame and the website looks fantastic. Would strongly recommend there services going forward.

2 February 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

We love the feedback! Thank you so much!

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