Luminesce Reviews 481

This product does not work! It's a total scam - do no be duped! And... the customer service department goes dark every time you submit a request on their online form. There is no contact number to call and speak with anyone directly.

Quick delivery and lovely packaging. Nice feel to the product. Hope it do the job!

I am extremely disappointed with this product and the company’s customer service. After using the tool for three weeks, I noticed no visible changes or improvements. When I reached out to request a refund under their advertised 30-day money-back guarantee, I provided all the requested documentation, including photos and the receipt. However, my refund was denied because the item had been opened and used.

The website claims to offer a 30-day money-back guarantee, but it turns out this only applies to unopened, unused products. For opened items, they only offer warranty replacements. This misleading policy was not clearly stated upfront.

I would caution others to think twice before purchasing from this company. Based on my experience, I will not be buying from them again.

What I like about this is that I didn’t have to wait long before I got my items and I started using them right away. I’ve been using them for about three weeks and have noticed a big difference my wrinkles are less prominent.

Delivery was way later than it was supposed to be, after using daily for a couple of weeks there’s no difference in my skins appearance, it doesn’t work properly on some of the light settings even when fully charged.

My luminesce has been great. It has more light options than My derma dream myoglow and less expensive. It is effective and easy to charge. I highly recommend luminesce over other products.I already have recommended it to several of my clients.

THIS is my new favorite beauty item! I’ve been using it for about 3 weeks now and see great results! I’ll never stop!

Love this product and the serum. It’s like a spa day at home! I definitely notice a difference with the fine lines on my face and neck. So happy to have purchased the wand and serum!

I am frustrated and upset at the moment! My order stated 3-5 business days for delivery. The exact words said “Express Shipping”. It was not shipped that way. This is the reason it was ordered. It’s very apparent. There is nowhere on your site or in any receipts stating I’ll have to pay to ship it back for a refund. Check your page under refunds. Had this been stated on your website that 30% of what I paid to buy it is lost because I have to pay to ship it back. It’s not right! It’s misleading, poor communication, incorrect shipping policies,. Since on your website you give info that states 3-7 days, the info on my receipt in incorrect since it states 3-5 days.
I am far from impressed with this. I was told and updated that it would be here before Xmas…you can say it’s not your fault however long you want.
Your website also states clearly on the website for the item i purchased that says "free & easy returns. Having to pay for shipping is not a FREE & EASY RETURN. Nobody at your company has even tried to address my complaint. Joanne just keeps asking me for a tracking number. I'd like to thank her for not doing her job and addressing my concerns. In fact, not a single person from your company has tried.
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Love the massage on my face, its been almost a month and Im already noticing minor changes!

The item was cheaply made and the vibrate function did not work. They were very responsive to my emails until I requested a refund. I had the original packaging and the item was unused, just as the return policy stated. I sent multiple follow up emails and received no response. Terrible product, terrible company.

Device arrived broken and no one has returned my emails yet sending me promotional emails out regularly. Waste of money

This device did not operate properly for me. I contacted the support department and let them know I'd like to return it and receive a refund. Their " 30 day satisfaction guarantee" is not as easy as they say. I received a response asking details about my issues with the device, which I provided. Then I received an email asking for more details and was told the item should be "unworn", returned in original packaging, and if approved, they would issue a return. I did not expect any issues with the device, therefore did not keep the box it arrived in. I do not recommend this device or this company. I will NEVER buy anything from them again.

I had to give it A star or I wouldn't have been able to write my review. Would've given none.
My tool came NOT working. No vibration. I asked to return it. They asked for proof of purchase, pics AND video, and a reason why. I sent it all in and no one will respond to me. This company is shady as sh*t.
I would purchase the sola wave from Ulta before this any day.

If you are on the fence about ordering this product... don't! I have send 2 emails asking for refund and list enough reasons why this product and serum is very disappointing . They have replied once "asking for more detail to help them understand act accordingly" I sent 2 more emails and have not had a response in 3wks ! I am guess they are waiting out a no return policy after a specific amount of time !! This is a company that does not stand behind the product, and my mistake was not doing enough research before purchasing .

It’s a very soothing tool to use. I do feel that my skin is softer and blemishes seem to heal more quickly. I haven’t it long enough or consistently enough to see big results but it’s lovely so far

The packaging itself is great but the product has dried out my skin incredibly. I’m going to give it a while longer to see if my skin adjusts or has any benefit but right now I’m quite disappointed!

I received this a few weeks after ordering. I just started using it a week ago, so results hopefully will come. I do wish there were directions. But, I love the massage element with the different lights. It feels great and I feel relaxed after it's done!

Can I give negative 10 stars. Absolutely horrible experience. Support was terrible. It took weeks to get a simple item.

My products, the 7 in one and the serum, was ordered in November and took until January to arrive. Customer service said I would receive a refund after 21 days, and never followed through. After months, the item arrived. It only had 5 light changes instead of 7, and the serum is sticky and makes the wand drag across your skin. Don’t order it