Everything worked smoothly (guy didn't turn up the first scheduled pick up slot but because his van broke down - was communicative and came first thing next day). Really efficient. Recieved full quote... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really straight forward online company to deal with. Price was the best out there. Delivery pick up of my MacBook was very easy. And my description matched their price online quote after inspect... See more
Company replied
Absolutely excellent service. Highly recommend. Have used them a few times now for some old Macs. They have been nothing short of brilliant. Excellent timely communication keeping you updated all the... See more
Company replied
I was offered £6 for my MacBook by Music Magpie which I obviously rejected. I just googled about selling my macbook else where and Macback popped up. They offered me £90+ for my Macbook I didnt think... See more
Company details
About Macback
Information provided by various external sources
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Contact info
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, United Kingdom
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy to Recommend Macback
I was a bit sceptical to begin with, but Macback offered me more for my IMac than the other retailers I tried. The process went smoothly and they honoured their initial quote. Payment was prompt, the funds arrived in my account the next day after successful testing. Based on my recent experience, I am very happy to recommend Macback.
23 September 2026
Reply from Macback
Thank you for the 5-star review! We’re really pleased everything was quick and easy, and that we were able to honour the agreed price.
Thanks for choosing MacBack – we really appreciate it! 😊
The MacBack Team
Really straight forward online company…
Really straight forward online company to deal with.
Price was the best out there.
Delivery pick up of my MacBook was very easy.
And my description matched their price online quote after inspection.
Dealing with Macback was so easy, helpful and professional from start to finish.
I would highly recommend them.
14 September 2026
Reply from Macback
Thank you for the fantastic 5-star review! We’re delighted you found the whole process straightforward, from getting a competitive online quote to the easy collection of your MacBook.
It’s great to hear your description matched our inspection and we were able to honour the quoted price in full. We really appreciate your kind words about our team and your recommendation!
The MacBack Team
Perfect service
Perfect service. Received fair quote, pick up worked perfectly. Quote confirmed and moneys received in account the next day. Would recommend
16 September 2026
Unprompted review
Reply from Macback
Thank you for the fantastic 5-star review! We’re delighted you found the whole service seamless, from receiving a fair quote and smooth collection through to confirmation and next-day payment.
We really appreciate your recommendation and for choosing MacBack!
The MacBack Team
Excellent experience
Excellent experience. Very quick and I received the money in my account as soon as the laptop had been tested.
2 September 2026
Reply from Macback
Thank you for the fantastic 5-star review! We’re really pleased you had an excellent experience and that the whole process was quick and straightforward.
It’s great to hear your payment reached you promptly once the laptop had been tested. Thanks for choosing MacBack!
The MacBack Team
Reply from Macback
Thank you for the 5-star review! We’re really pleased you found the process quick and easy and were happy with the price offered.
We appreciate you choosing MacBack!
The MacBack Team
Excellent trade in experience
Excellent trade in experience - efficient and good value
24 August 2026
Unprompted review
I was offered £6 for my MacBook by…
I was offered £6 for my MacBook by Music Magpie which I obviously rejected. I just googled about selling my macbook else where and Macback popped up. They offered me £90+ for my Macbook I didnt think it was worth more than £30 so I was very surprised. DPD came and collected the item and was all very secure and I got notified within a few days that all was good and was paid withtin 24 hours. Very happy customer :)
18 August 2026
Seamless service
Seamless service. Picked up on time. Money in bank a few days later. Very good service. A very fair price.
13 August 2026
Reply from Macback
Thank you for the fantastic 5-star review! We’re really pleased you found the whole service seamless, from the on-time collection through to receiving your payment just a few days later.
It’s also great to hear you felt the price was fair. Thank you for choosing MacBack and for your kind feedback!
The MacBack Team
Excellent service from Macback
Excellent service from Macback. Their quote for my Mac was vastly more generous than that Apple offered. Pickup was easy to schedule and their communication, after inspection, confirming they were prepared to pay as per their original offer quickly followed. I would definitely recommend
11 August 2026
Unprompted review
Reply from Macback
Thank you for the fantastic 5-star review! We’re delighted our valuation compared so favourably with Apple’s and that you found the collection easy to arrange.
It’s also great to hear the communication was prompt and, following inspection, we were able to honour the original offer in full. We really appreciate your recommendation!
The MacBack Team
Mac book cash back great process +£
My first Mac book return was OK not as much £ as expected but on second Mac 'older one in box' I was very pleased on £ I would recommend without question whole process/service/payment so easy
5 August 2026
Reply from Macback
Thank you for the great 5-star review! We’re really pleased you’ve chosen to use MacBack more than once and that you were particularly happy with the valuation on your second Mac.
It’s great to hear you found the whole process — from collection through to payment — simple and straightforward. We really appreciate your recommendation and continued support!
The MacBack Team
Macback gave me a much better price for…
Macback gave me a much better price for my MacBook Pro M4 than Apple trade-in.
Their website and communication were excellent 👍
6 August 2026
Unprompted review
Reply from Macback
Thank you for the fantastic 5-star review! We’re delighted we could offer you a much better price for your MacBook Pro M4 than Apple’s trade-in.
It’s also great to hear you found our website easy to use and the communication excellent throughout. We really appreciate your feedback and support! 👍
The MacBack Team
Highly recommend if you are selling!
Highly recommend if you are selling apple products.
I have a smooth and hustle-free process of selling my macbook:
1. Filled in an online form, and got a quotation to my email.
2. I have some clarifying questions, so I sent an email to them, and they replied promptly.
3. A courier from DPD come to pick up my macbook. It is an insuranced delivery so it's reliable and traceable.
4. The macbook delivery arrived to their warehouse the next day.
5. Macback checked the macbook and agreed to pay the full amount. Got my payment stright to my bank account after 48 hours.
22 July 2026
Unprompted review
Reply from Macback
Thank you for the fantastic and detailed 5-star review! We’re delighted you found the whole process smooth and hassle-free, from receiving your online quote and getting your questions answered through to the DPD collection, inspection and payment.
It’s especially great to hear the full quoted amount was confirmed after testing and the funds reached your account quickly.
Thank you for taking the time to share your experience and for recommending MacBack!
The MacBack Team
Impressed with service from start to…
Impressed with service from start to finish.
Happy with the arrangements for collection and honoring of price inline with my assessment of device.
21 July 2026
Unprompted review
Reply from Macback
Thank you for the fantastic 5-star review! We’re really pleased you were impressed with the service from start to finish, and that the collection arrangements made the process easy.
It’s also great to hear your assessment matched ours and we were able to honour the quoted price in full. Thank you for choosing MacBack!
The MacBack Team
Great Service
The service was exceptional despite the courier messing things up. Jake sorted this out and the transaction was settled quickly.
10 July 2026
Unprompted review
Reply from Macback
Thank you for the fantastic 5-star review! We’re sorry the courier caused a few issues along the way, but we’re delighted Jake was able to get everything sorted quickly and keep the transaction moving smoothly.
We really appreciate your patience, kind words and support!
The MacBack Team
MacBook bought back and saved from landfill!! 👍🏼
Just sold my 10 yr old MacBook for a price I was happy with. I was so relieved to have been able to recycle so that it wouldn’t contribute to more waste! Excellent service and feedback. Thanks
7 July 2026
Unprompted review
Reply from Macback
Thank you for the lovely 5-star review! We’re really pleased we could help you get a fair price for your 10-year-old MacBook while also giving it the opportunity for a second life rather than becoming electronic waste.
It’s great to hear you were happy with the service and communication throughout. Thank you for choosing MacBack!
The MacBack Team
An easy service
An easy service, accurate valuation, received the full valuation, fast payout. Great service well recommended.
26 June 2026
Reply from Macback
Thank you for the fantastic 5-star review! We’re really pleased you found the service easy and straightforward, with an accurate valuation and fast payment of the full quoted amount.
We really appreciate your recommendation and for choosing MacBack!
The MacBack Team
Effective communication
Effective communication. Quote given and honoured . Money transferred to my PayPal account swiftly. Very impressed with the whole transaction. Thank you ☺️.
29 June 2026
Reply from Macback
Thank you for the fantastic 5-star review! We’re delighted you were impressed with the communication and that the original quote was honoured in full, with payment reaching you quickly.
We really appreciate your kind words and are pleased the whole transaction was such a positive experience. ☺️
The MacBack Team
efficient service
26 June 2026
Great service
Good price, picked up fast, got paid quick with no fuss. Would definitely recommend to others wanting to sell any macbooks.
26 June 2026
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