Mailgun

Mailgun Reviews

315  •  Great
TrustScore 4 out of 5

3.9

In the Electronics & Technology category

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Rated 1 out of 5 stars

Very bad experience

I am starting a startup and we are in preparation to launch and have had a terrible experience with mailgun.

My programmers begin to work with mailgun to integrate with our systems. Mailgun continually disabled our account during our test phase (we are not yet officially live), and we did everything they asked to make sure we were compliant. Nonetheless, the number of times we were disabled during our testing phases was excessive!

Most recently, our account was disabled without having a single rejected email, and after complying with all of their requests. I then received confusing communication from them that our account was re-enabled, even though it was still disabled!

So I wrote to them and reached out to them again to say, hey what's up? Why are we disabled or what is going on? I was very confused by their communication.

Rather than work with me to answer our questions, they permanently disabled our account. How can you treat a legitimate customer with a legitimate business in such a callous way!?

I would love to make it right with mailgun, because it's a pain to start all over integrating with a new company, but their lack of responsiveness has already cost our startup a lot of time and money, and they do not communicate well with their customers. I am so disappointed with them and will not be recommending their services.

Reply from Mailgun

Hi Matt, we're sorry to hear about this bad experience. Accounts are sometimes disabled to protect the privacy and security of the user when we believe the account has been compromised. Our team would be happy to look into what may have happened here, would you please reach out to community@mailgun.com? We apologize for any inconvenience this may have caused.

Rated 1 out of 5 stars

I wouldn't bother using mailgun

I wouldn't bother using mailgun. Use a different service like sendgrid. Customer support is useless and not helpful. I have had numerous issues.

1. One of our clients accounts emails are just not being received and after months of back and fourth with mailgun their answer was it's not their platform. I proved time and time again there was no reputation issues with the domain/email being used yet mailgun was using that as an excuse.

2. We have had issues with getting an account enabled again as they are telling use we have to use 2 factor auth which we don't want to use. We are being told and forced against our wishes that without it we can't have our account reactivated.

I am moving over to sendgrid. I suggest you avoid using mailgun.

Reply from Mailgun

Hi James, we're sorry to hear about this bad experience and we hate to see you go. We would love the opportunity to look into what happened here and improve our service for the future. Would you please reach out to community@mailgun.com with any associated ticket numbers so our team can take a look?

Rated 1 out of 5 stars

As someone who usually disregards…

As someone who usually disregards negative reviews about accounts being banned, I do not say this lightly. This was the WORST experience I have ever had with a SAAS product ever. My account was disabled for no reason (which caused ALL of the links in my previous, and most recent campaigns to be disabled, yielding a ‘Bad Request’ error). I tried contacting support to troubleshoot, and they decided to permanently disable my account. I tried contacting them again, and they closed my support ticket without a response. I can’t even get into my account to export essential data. I am so unbelievably disappointed in Mailgun, and I was naive in assuming that they would be a reliable service. DO NOT waste your time with them and DO NOT rely on them for your operations. Your account can be banned on a whim, and all of your data and the hard API integration work will be lost.

Reply from Mailgun

Hi John, we're really sorry to hear about this. Accounts are sometimes disabled to protect the privacy and security of the user when we believe the account has been compromised. We would be happy to look into what may have happened in your case, would you please reach out to community@mailgun.com? We apologize for any inconvenience this may have caused.

Rated 1 out of 5 stars

We have along been in production for 3…

We have along been in production for 3 days and they permanently disable my account.... This doesnt speak well of MailGun,

Reply from Mailgun

Hi Etentlabs Limited team, we are sorry to hear about this bad experience and we would love to look into what may have happened here. Would you please reach out to community@mailgun.com with some additional information?

Rated 1 out of 5 stars

Worst experience I ever had.

Worst experience I ever had to be honest, they disabled my account without any notice, after I opened a ticket requesting an explanation, they said "After further review, we’ve made the decision that we do not wish to continue our partnership together, and your account has been permanently disabled." and they closed it,
I opened another ticket and they closed it without any response, if you really care about your business don't use their services, it's just a lost of money.

Reply from Mailgun

Hi Samy, we're sorry to hear about this bad experience with our services. Our team would be happy to look into what may have happened here if you could reach out to community@mailgun.com with some additional information.

Rated 1 out of 5 stars

wow ...

wow .... just wow. this company is just a complete mess. their support is not helping at all. they just close a account that only been i production for 2 hours without any warning.

Reply from Mailgun

Hi Christian, our team would be happy to look into what may have gone wrong here. We're sorry to hear about this bad experience and we would be happy to make this right if you could reach out to community@mailgun.com?

Rated 3 out of 5 stars

Been using Mailgun for a while

Been using Mailgun for a while, great service, does what it says, mostly a clean UI with all the features you might need in terms of a mail forwarding service. Enough free emails per day in the free tier, easy to configure and set up.

Sadly the reason I can't give a full 5 star is simply because when I started using Mailgun, back in the stone ages, I could both send and receive via the free tier account. They later removed the ability to receive emails from the free plan, basically forcing me to upgrade to premium to continue use this very simple receive and forward feature.

Now don't get me wrong, I don't expect free stuff, I just think it's a bit of a d**k move to allow free sending, while having to pay $35 for a higher plan, in order to receive emails. The opposite would make more sense in my opinion.

I would love to have some sort of pay-per-use billing model instead, simply put, the more emails my business send/receive, the more profit I make, the more I'm willing to pay for a mail forwarding service. As for now my send/receive volume is a bit too low to make $35/month worth it.

Reply from Mailgun

Hi Thjis, thank you for taking the time to leave this review and for being a Mailgun customer. We have brought this information to our team so they can take this feedback into consideration. If you have any additional concerns or information you would like to provide feel free to reach out to community@mailgun.com at any time.

Rated 1 out of 5 stars

Would never use it again.

Would never use it again.
Production account cancelled without warning leaving our customer's website without booking confirmation emails.

Prior to that had to go trough hoops to have dedicated IP assigned despite paying for it in full.
Apparently we did not send enough email to warrant this, even though this did not stop them from charging us for it.

Reply from Mailgun

Hi Oleg, we are sorry to hear about this bad experience and we absolutely want to look into what may have happened here. Would you please send an email to community@mailgun.com with some additional information, such as associated email address or support ticket number, so our team can help to make this right?

Rated 1 out of 5 stars

Support not responding

Opened a ticket 3 days ago, no response.

Reply from Mailgun

Hi there, we are so sorry to hear this! We would love to look into what went wrong here, would you please send us an email at community@mailgun.com? We absolutely apologize for any inconvenience.

Rated 2 out of 5 stars

Was good, now time to leave

Provided the most reliable mail forwarding service to gmail for a reasonable cost until recently when they decided to go after the big money and alienate all their low volume, low cost users by charging $35 a month. To make matters worse, they removed all the UI to view your existing forwarders and made you jump through hoops using their API just to see which ones you had setup to move elsewhere.

Reply from Mailgun

Hi Tim, we're sorry to hear this and we definitely appreciate the feedback that you have provided here. We will bring the information from this post to our team, we value your opinion in working to make our services better for the future. If you can think of anything else that we can improve on please feel free to reach out at any time to community@mailgun.com.

Rated 4 out of 5 stars

Updated - We got there in the end

Having originally written the review below, regarding poor support, I must update the review now to say that my issue has now been resolved.

Mailgun were swift to respond to my review here and advised me to contact them with details of my complaint. All credit to them ... they fixed the issue, apologised and gave me a credible explanation.

Credit where it's due.


--------------------------------------------------------

Nice product, but poor support.

Having had a billing issue (which I admit was my fault when I was ill and not checking emails regularly - although their emails had gone to my Junk folder which is a bit of a worry!) I finally found their email and followed the instruction to reply to it, to ask them to re-instate my account. A day later after no response, I raised a support ticket and a day after that still no response.

I feel that after 2 days of trying to get my account re-instated, with no response from them I just don't know when or if I will ever get a response. And I am left not knowing what to do.

The live chat facility has been withdrawn as a support option for me as my account was suspended, although previously I had been paying for an account which included chat.

It was a great product until I couldn't use it any more. This should be a simple fix. Their ticketing system says they should reply within 24 hours. But no sign of a reply yet.

Reply from Mailgun

Hi Kate, we are so sorry to hear about this and apologize for any inconvenience this must have caused. Could you please email the support ticket number to community@mailgun.com so we can take a look at what happened here?

Rated 1 out of 5 stars

Catastrophic failure due to Mailgun bug; no support given

We noticed a huge increase of over 1000 failed emails per hour. We emailed Mailgun. Then did not investigate, despite us paying nearly 1,500$/month. This is a disgrace.

After 24 hours of investigating ourselves, we resolved this ourselves with no support from Mailgun. The issues was due to a bug in their mailgun-ruby v1.1.11 client library[1]. Why v1.1.11 is still available for download is beyond me...

We have been a customer since 2013. Recently, Mailgun has become an incredibly complacent company that does not look after its customers. We are looking at alternative providers who treat their customers as more than entries in a profit & loss account.

[1] See mailgun-ruby on GitHub, issue 157.

Reply from Mailgun

Hi Will, first of all, thank you so much for being a long-time customer of Mailgun. We are so very sorry to hear that you had a bad experience with us. We have taken this information to the appropriate teams and we would love the opportunity to make this right. If possible, could you please reach out to us at community@mailgun.com with the email address that you sent this information to so we can look into what happened here?

Rated 1 out of 5 stars

Honestly a horrible experience

Honestly a horrible experience. Their support takes a week or more to respond. Their documentation references some code that has been depricated for about 3 years. They just deleted some of my support tickets, I guess they didn't feel like dealing with it. Also, good luck finding their documentation. Took my forever to even find. I had to log out of my account, then go back to the home page. The docs are not available from your account. I cannot imagine an organization with a worse experience.

Edit: amazing, able to respond to this within hours, but their own support takes weeks to send a single message...

Reply from Mailgun

Hi Lee, we are really sorry to hear about this bad experience with our services and we apologize for any inconvenience this may have caused. We absolutely want to take a look into why your ticket had such a long wait. Could you please send an email to community@mailgun.com with this information? We would love to make this right.

Rated 5 out of 5 stars

Great for non-techies too!

I started using Mailgun because of their native integration with Ghost.org for my personal website & blog. I found it to be extremely easy to use.

Even though I am not a paying customer yet, the customer support was amazingly fast & resolved by queries.

All in all it's a great experience with Mailgun & would definitely recommend it.

Reply from Mailgun

Hi Ankit, we are so glad to hear that you found our service to be easy to use and that you had a great experience. Thank you for choosing Mailgun!

Rated 5 out of 5 stars

Nice smtp service

Nice smtp service, hope provide inbound routing for user in package flex

Reply from Mailgun

Hi Alex, thanks for taking the time to leave this review and thank you for choosing Mailgun!

Rated 5 out of 5 stars

Best Transactional Email Service

I’ve tried a few companies before picking MailGun. They are a top notch company providing fantastic service AND excellent customer support. Highly recommended!!!

Reply from Mailgun

Hi Akos, we are so glad to hear that you found our service to be fantastic! Thank you for choosing Mailgun.

Rated 5 out of 5 stars

Prompt and direct response

Prompt response and answer is always to the point.

Reply from Mailgun

Hi there, thanks for being a Mailgun customer. We are happy to hear that you are enjoying our services.

Rated 5 out of 5 stars

Mailgun just works

I've found Mailgun to work well on my cpanel server. Any technical issues are resolved quickly by the excellent support team. Pleased I switched to Mailgun.

Reply from Mailgun

Hi Alex, we are glad to hear you are enjoying our services! Thanks for choosing Mailgun.

Rated 5 out of 5 stars

I am pleased with the support towards…

I am pleased with the support towards resolving my domain. The way the support team handled in detail the technical aspect of my issue was very much appreciated!

Reply from Mailgun

Hi Bryce, we are so happy to hear that you had a great experience with our support team! Thank you for choosing Mailgun.