Matrix Removals Reviews 239

If you want a stress free move do not use Matrix Removals.
Disappointed in the extreme with the service received.
Unprofessional from the top to the bottom of the organisation (minus 5 stars if I could!)
Beware also that Matrix Removals are not a member of the British Association Of Removers (which explains an awful lot!)
Buyer beware!
UPDATE:
Apparently, according to Mr Monger(see below), it’s all my fault that he and his company could not do their job properly.
Apparently, it’s my fault they didn’t do an inventory (industry standard).
Apparently it’s my fault that they couldn’t work out their square footage and volumes thus not being able to deliver all my belongings to Devon on the day agreed(22nd June).
Apparently it’s my fault they left my kitchen table, fridge, 3 chairs and an electric radiator at my previous address,(at least they had the good enough grace to return my handbag!!)
All in all Mr Monger is quite happy to deflect the blame away from the gross incompetence of himself and his company, I fear that is probably never going to change.
So good luck to anyone who decides use this company and I hope you are treated better than I was.
You can say and accuse me of all the things under the sun, but it still doesn’t alter the fact that you failed miserably at your job.

Friendly, careful, thorough, hardworking, professional movers. Happy to have a quick chat by phone to answer questions beforehand.

The whole team were incredibly friendly and professional from start to finish. I would definitely recommend them and will certainly use them again if we move in the future!

The whole team have been an absolute pleasure to deal with at every stage of the moving process and I couldn't recommend them highly enough - this was the 4th move they have done for me and I wouldn't hesitate to use them again. They really do go above and beyond.

The team wrapped and packed our whole house without a hitch they worked tirelessly and we’re extremely professional

Moving to Bath was a very stressful experience for me but the move itself was just the opposite.
A team of 3 came - each one very helpful and very efficient.
It was all done very quickly and without problems.
I’d recommend Matrix 100% without hesitation.

Team worked really hard, were courteous and professional throughout. Very accommodating of some last minute changes, thanks

A slightly complicated move with furniture going to three destinations was expertly handled. Packing of all our goods was efficient and swift and great care taken with treasured fragile items. Everything arrived at the correct destination and unloaded in a well ordered fashion. A good moving experience.

The guys from Matrix made moving straight forward. Hard working, always with a smile and took away the stress of packing up our old house. Great service.

A great experience from start to finish. The packing was done expertly and with great care. The team were polite, helpful and courteous. I would definitely consider using Matrix again in the future.

I could not recommend Matrix enough. The quote was easy, straightforward, clear and fair. The booking was easy and very pleasant. And the team who packed and moved us and all our belongings were outstanding. All really nice people. Very careful with all our belongings. Very thorough and checked in lots with us to make sure we were happy. Very flexible. Incredibly hard working and a real pleasure to deal with. We'll be moving again in the next 12/24 months and will definitely ask for their help again!

The team from Matrix were exceptional - Good humoured (despite several moments of indecision!), well mannered, patient and above all, true professionals at their trade! Aaron, above all, was an absolute machine despite the soaring temperatures!

Working in property for the last 15 years I've come across a fair few removals and storage companies, but I've been left with no doubt that I will not only use, but recommend these guys again and again.

We had an excellent experience using Matrix Movers. We used the fragile packing service and they took great care over all our items - no breakages! - and the lads were extremely helpful and polite.

This was the best crew. Courteous, efficient, and very entertaining as well. They were willing to go longer hours for us to get everything done that day. The packing itself was fantastic! They are magicians. Not one thing was damaged. Would be confident in using Matrix again. One less thing to stress about when moving house.

I can't fault the service that Matrix offer, excellent communication from not just Matt and Anthony but everyone I have spoken with. Wouldn't hesitate to recommend them to any of my clients.

The team were very professional and took care of everything. Nothing was damaged on transit and not even a wall was scratched, even when moving large items up a tight staircase. Will be recommending to friends and would definately use again.

An absolute 5 star experience!! I was always told that moving house was a stressful experience but Matrix Removals took so much of the stress away. Our belongs were packed away by Yusri and Nathan and they were speedy, efficient and friendly. From start to finish the process was seamless. Thank you so much for such a great service!!

Superior service, quality, reliability, and competitive pricing. Those are the reasons I’ve enlisted Matrix to help me three times in the past year with various moves. Why look anywhere else when you’ve found the best?

Excellent service throughout. Removal team on the day were polite, efficient and helpful. Recommended.

Thank you Matrix, you made our two-house move painless and stress-free! Special thanks to Nisar and his team who are a credit to Matrix - always courteous, careful and cheery, even when faced with delays. Although we not planning a move for a while, we'll be back when we need you!