MDF Direct Reviews 

Exactly as described. Not too expensive for the quality of product. The best part........ Great Comms with the awesomely named Sunshine and the delivery guy Nick, who definitely deserves a pay rise. Top bloke!. Thanks all. 👍🙂

I've ordered 3 shelves (should've done it years ago!) for my wardrobe. Measured it 5 times beforehand.

1. The service was top notch. I received personal, speedy and accurate email updates and follow ups from Sunshine (the clue is in the name). Thank you Sunshine, you'd shine in any job I'm sure.

2. I was told the delivery driver would contact me. I half believed it. He did - and turned up with a big smile, some good jokes and brilliant service.

3. The shelves are accurate to the half millimetre and of lovely quality.

I hope I'll need more shelves in the future. I'll make it up if I have to!

10 stars out of 5. Keep it up, MDF Direct.

Ordered a stethoscope back in October 25, tried it (not on any patients) but didn't get on with it so returned it, all in original packaging etc. Never received a refund despite emailing / contacting customer service multiple times. Will stick to Littmann.

Ordered 5 pieces of plywood everything is perfectly cut and arrived packaged well.

I made an order with them and constantly told we haven't got any other deliveries in that area, this went on for weeks and had enough and got a refund

Could not deliver in time so had to cancel order. Been chasing refund for 2 weeks. Was told I would have to wait until more orders where made in my area before they could deliver.

Ordered several full sheets (no cut to size) on Thursday evening, June 11th (confirmed Friday morning, June 12th), and still waiting for delivery as of late afternoon Monday, June 22nd. I chose to order online specifically to avoid the faff of hiring a van to pick up locally.

The Bottom Line: Do not rely on the 3–4 day delivery window advertised across the website. While I am only tackling a DIY project, the unpredictability would make this supplier difficult to rely on if you have commercial clients or strict deadlines.

The Positives:
- Highly responsive customer service. Consistently replied to my email inquiries in under an hour.

The Experience:
After ordering, I anticipated a Wednesday, Thursday or even Friday delivery the following week based on the advertised timeline - perfect for clearing out storage space, setting up and getting cracking into the weekend.

- Monday, June 15th: Received a promising update stating the order was being processed: "your order is currently being prepared. As soon as it's ready we'll notify you immediately with the delivery details"
- Thursday, June 18th (After chasing): Told the order was still being 'prepared' but would "soon be ready for dispatch."
- Friday, June 19th: Informed the order was finally prepared but they couldn't give me delivery date. "your order is now ready. We are currently awaiting confirmation of the delivery date from our logistics team"
- Saturday, June 20th: Received a text scheduling the delivery for Monday, June 22nd.

It is now 4:00 PM on Monday 22nd, and the delivery has still not arrived, effectively writing off another day.

While the customer service team is polite and quick to respond, the actual fulfillment and logistics side lags far behind. I have scheduled time off work to get this done, resulting in wasted days - the delay also means I’ve now missed a window of decent weather and will have to cut these down in the coming heatwave.

An incredibly frustrating experience despite the friendly emails. If you use them, build in a massive buffer for your timeline - but to be honest next time I'll just get the van and go somewhere locally.

As one of your most regular and loyal business customers, I am extremely disappointed with the level of service I have received. On two separate deliveries, MDF boards were missing from my orders, yet nobody contacted me to inform me of the issue in advance, acknowledge the mistake, or make any effort to manage the situation professionally.

The lack of communication and accountability has caused serious consequences for my business. I suffered financial losses, wasted valuable time, and my company’s reputation was affected because I could not deliver on commitments to my own customers.

To make matters worse, due to these failures I had to pay two days’ wages for two members of staff who were unable to carry out planned work because materials were missing. These are real costs that I have had to absorb because of your mistakes.

Mistakes can happen in any business, but ignoring regular customers and failing to take responsibility is unacceptable. I expected far better treatment and communication, especially considering the amount of business I have consistently brought to this company.
So now, therefore, I have no choice but to take legal actions and seek for my business losses! Disgraceful!

I ordered some full sheet MDF panels over a weekend based on good reviews here and a published lead time of 3-4 days expecting delivery later in the week. Order confirmed as in process first thing monday morning. On thursday (4 working days later) I called to chase. Told the product was actually out of stock and would not be delivered until sometime the following week. I had not been notified of this until I chased. The person I dealt with didnt seem to know that the website quotes 3-4 days. Asked for a refund so I could order elsewhere and to their credit they immediately agreed and told me I had been refunded. Noticed the following week that they had not processed the refund so chased and was finally refunded. So badly let down hence poor review but 3 stars not 1 because they were nice on the phone and did process the refund after being chased.

Good quality materials, cut to a perfect size. Delivery very fast and driver was excellent

Not the first time I have had to leave a poor review on here about MDF Direct and looking back over previous reviews I am not the only one incurring a long wait for my refund.
Goods turned up damaged twice in transit, having waited nearly 3 weeks for the replacement board. I wasn't going to chance waiting on a 3rd board to also turn up damaged and by this point I had already lost my customer due to the length of time I had kept them waiting.
As a result I requested a refund and the damaged goods were eventually, after many calls, collected. No refund appeared so I called on 24 March to find out what was happening and was told it was all approved and would be in my account within 72 hours. And guess what? It's still not in my account.
I am going to make a call to them tomorrow but it is as much a matter of principal now more than anything. If I have to go to their depot/warehouse and sit in their accounts office until the refund has been sent, I will.
Judging by the review if your goods arrive in good condition then all well and good but if not and you require a replacement, or heaven forbid, a refund, then I would avoid this company like the plague!
Always pleasant and courteous on the phone (they have never replied to any emails I have sent them so I cannot comment on that) but never do what they say they are going to do.

Brilliant. A slight delay with delivery, only to be expected directly following the Christmas holidays but Trisha kept me informed of progress daily. When they confirmed the delivery date and time it arrived as promised, on time. The quality of the mdf was superb with plastic protection to the edges. Highly recommended.

What a great company - super speedy and they take great care in packing up customer orders to ensure they are delivered in perfect condition.
So refreshing these days....a company that understands what great customer service means, even if MDF isn't the world's most exciting product!
Thoroughly recommended...bravo!

As an individual carpenter, MDF direct has enabled me to take on much larger jobs than I would have previously considered.
The quality of the products and accuracy of the cutting is exceptional.
I have saved my customers many thousands of pounds compared to what large bespoke fitted furniture companies quote.

Good quality ply. Responsive company which kept me informed regarding delivery. I would use again.

Brilliant service.

Order cut exactly as specified, great comms and quality products

It was a pleasure to deal with plywood direct. Communication was swift & accurate. The product was really good & the delivery service excellent. I will definitely use them again.

Easy ordering process. The boards I wanted were not in stock but Angel in customer services kept me informed wrt to timings and delivery. They were delivered in the quoted time slot by very friendly driver. The boards were nicely finished and cut to the precise measurements I had provided. Excellent service and quality product.

I had a great experience ordering MDF from this company. The website was easy to use, making the ordering process quick and straightforward. Delivery was fast, and the boards arrived very well packaged, with nothing damaged at all.
The cutting was accurate, exactly to the measurements I provided. Communication throughout the process was clear and helpful, keeping me informed at every stage.
Overall, a reliable and professional service — I would definitely recommend and will be using them again in the future.

When we first placed our order I was a bit disappointed to then receive an email to state the product was out of stock, and (having experienced similar with other companies) anticipated a long delay. In actual fact delivery was only delayed by a day or two and they were very apologetic. We were kept informed throughout the order process. We did have a few issues with the delivery itself (all resolved on the day) but we fed back the problem and I very much get the impression that this company acts on feedback and is appreciative of receiving it. We would definitely use them again.