menstuxedousa.com Reviews 93

Wish I saw these reviews before ordering from this SHAM of a company. Ordered a tux on 9/20/23. Received an email on 9/22/23 stating that they couldn’t ship my tux because they found “damage” on it. My immediate response was, can’t you just get another one and ship it or is that the only one you have in stock? I received a response stating that I had to select another tux because they didn’t have anymore of the one I wanted. Found that strange since they’re supposed to be this huge company. Red flag number 1. Responded to the email with a new option and didn’t get a response back from them until 2 days later stating that they would ship the new tux I selected. Waited until 10/2/23 to allow shipping from CA to TN. Emailed the company twice on 10/2/23 asking for an update, no response. Emailed again on 10/3/23, stating that I needed a response by 5pm CST, no response. Googled these reviews and was shocked to see so many negative reviews about this FARCE of a company. Called the phone number listed in the email and got a recording about their customer service working from home, due to “covid” and the only way to contact them is via email. Red flag number 2. At 9pm CST, I checked my email to see if they responded and they had not. I then contacted my bank to dispute the charge and emailed the company stating that I had been reaching out to no avail and that they were a fraud and I reported them to my bank, the BBB and to the California Attorney General’s office for fraud. I kid you not, I received 2 emails, IMMEDIATELY, stating that they were going to refund my money. No apology or sorry, for your experience, how can we right this for you and keep you as a customer? NONE OF THAT!!!! The email just say REFUNDED. Red flag number 3. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY, AT ALL!!! IT IS A TOTAL SCAM, FARCE AND FRAUD!!!!

I ordered a jacket for my son's homecoming, only to find out my husband had already found one. I cancelled the order within 40 minutes of placing the order. 20 minutes after cancelling the order, they send an email that says, "on the way"! How convenient for them to send an email stating on the way after cancelling the order. In trying to cancel the order, I noticed there was nothing about cancelling an order, so I googled it and had to hunt down the information. They had a non-useable phone number that has COVID protocol,( ie, not available to answer any calls) how freaking inconvenient! They have reached out offering everything except a refund!!!! Please beware of these scammers! I can't understand how these people remain in business!!! I have contacted my banking institution!!!! Next, the Better Business Bureau!!!!!

If there was a choice to put ZERO stars, I would. THIS PLACE IS THE WORST.
I am straight up kicking myself that I didn't read these reviews on this website first. I would've never even tried to order from them.
WHY IS THIS PLACE STILL IN EXISTANCE.

I placed an order of $540 I received one suit that I ordered and it was the wrong thing. The others weren’t delivered. I contacted customer service they offered me $50 back and to keep what they sent. I requested a full refund with no response.

I ordered a dinner jacket from this place they told me it was damaged so they said I can pick another jacket as long as the price didn't go over 20$ more than the other jacket. I picked one that was the same price as the other jacket. And the product never came. I'm out $179 based on the reviews I've seen this place needs to be shut down by the bbb

Nice clothes - TERRIBLE CUSTOMER SERVICE. I ordered a shirt along with my tuxedo and they sent the wrong one. It arrived almost 3 weeks ago and they still have not sent out the correct shirt, even though I told them the day it arrived and explained I had an event yesterday.

They will only communicate through email and via anonymous names with J# as the indicator (eg J21). I have repeatedly asked for a status or expected date and each time they keep trying to convince me to just keep the shirt I sent and they'll rebate $ back to my credit card. I don't want the damn ruffled shirt. I ordered the plain front shirt.

No one can tell me anything. They can't admit the shirt is out of stock, backlogged, no longer available.. NOTHING. Just keep offering a rebate. Like robots.

Again, nice clothes... but make damn well sure whatever you order is correct and delivered. You'll more than likely be out of luck if there's even a tiny error. There is no HUMAN side to this business. All keyboards and emails. JUST BEWARE!

100% SCAM!
I've ordered 2 dinner jackets. Received 2 jackets, 2 vests, 2 pants and 2 bowties and none of them were what I ordered. When I asked how to return and get refund, they always came back with x amount of discount to keep the products that I didn't order. They have zero accountability for their mistake. Countless emails and back, ZERO resolution. I would not trust them with anything.

This site or company is a total scam!!! DO NOT order from them!! I placed an order, at first they said we are out of stock on that style! So I picked another color, they never sent the suit, they just gave me the run around through emails!!! So filed a dispute claim and got my money back on my credit card! These people need to be shut down!!!

The suit was size was 4-6 sizes larger than the rest of the 44Ls I have. When I contacted customer service, there were no niceties or basics for customer service. The rep was rude and just started the first message by saying there are shipping fees for returns and exchanges. So I have to pay for the shipping to them AND for the exchange. What kind of BS is that?!

I received the Toby Maguire Gatsby suit in record time. Ordered on a Sat Eve, arrived the next Wednesday (LA to Tucson).
I was concerned all day Monday (sent an e-mail that night) and Tuesday morning that its FedEx status was "label printed" but not picked up.
Then I read these terrible reviews and called them and got the seemingly dated "nobody is here/COVID" recording.
I was relived late Tuesday afternoon when I got a response from MTUSA, although they just gave me the tracking number again. But then when I looked it up it was "arrived in Phoenix to be delivered Wednesday mid day"
And so it was. Nice fit, spot-on herringbone, good approximate color. Design exactly as in picture, except it doesn't have the wide lapels.

100 percent scam site. No customer service. They send you apparently whatever they have too much of so that you can pay to send it back. And pay extra to get what you actually ordered. Still hiding behind Covid rules in California to provide terrible customer service. Can't get anyone by phone and apparently they mail once a day. I can understand at least a little they are probably buried.

I ordered a tux for husband. They sent a completely different tux than what I ordered. They said to send it back and I would be charged a restocking fee. I told them I was not going to pay for shipping to get to me and then shipping for me to return it and restocking fee. I have paid an extra 55 dollars to get to them and have it restocked. This was their mistake and they refuse to make it right. You can never talk to anyone and the people the answer the emails are rude and unhelpful. I will be disputing this with my bank. Do not buy from them. It is a scam!’

This company is what gives online shopping such outrageous ratings. If I could rate them a -0 I would. I ordered a black sequin tuxedo jacket and received wrong style and size. Phone number was no good due to the pandemic as an excuse for not answering. Sent a boat load of emails without any corresponds. Try to return for a refund and kept getting a notification "something went wrong"! Finally received an email asking do you want to reorder, asked for a refund with no communication after that. Found their return/refund policy which states a return comes with a 20% restocking fee. QUESTION: Why should I pay for restocking when it is a company error. Thanks to the customer who gave solution of charges of fraud (exactly what they are). I will be doing the same thing. I didn't receive a packing slip with my order, had to make my own for return plus $28 plus for return shipping. This is total nonsense and foolishness. I am reporting this to the BBB where I live and CA.

THESE PEOPLE ARE NOTHING MORE THAN COMMON CRIMINALS. BUT, YOU DO HAVE A RECOURSE. DOCUMENT ALL CORRESPONDENCE WITH THEM, AND SUBMIT A FRAUD CLAIM TO THE BANKING INSTITUTION YOU USED TO PAY THEM. MY BANK REIMBURSED ME IN MINUTES; AS THEY SENT A JACKET WITH THE SIZE TAG CUT OUT THAT WAS 6 SIZES TOO SMALL, THEN WANTED ME TO PAY THE RETURN POSTAGE FOR THEIR ERROR. DONT PLAY THEIR GAMES, REPORT THEM TO YOUR BANK IMMEDIATELY. IT IS ALSO HELPFUL TO SEND THE LINKS TO THEIR BBB; TRUSTPILOT, AND GOOGLE REVIEW SITES.

The Don Johnson Miami Vice White Suit Costume was described as the pants being adjustable 4 inches in or 2 inches out. The adjustment required a TAILOR, an important detail not mentioned in the description. The description also neglected to mention the pants were not finished and needed to be hemmed. Again, an assumption on Menstuxedousa's part that everyone should know that that would be the case.

I bought my my men's Tuxedo good and yellow Blazer the y first told me that they have shipped my blazer and that FedEx will deliver they sent me a tracking number I tried to track my order contact FedEx the told my have not been shipped by Men's Tuxedo USA later I contact men tuxedo USA they told they don't have the blazer I order but it is their website and they took my money after that they told me they find out my blazer has some damages so that's the delay I aske for a refund of my money they told me they have refund my money uptil I don't have my back these people are crooks I will not stop until I got a refund of my money

ordered a tux online, no mention it was as slim cut, ordered a 44R because my 43R tux at home fits perfect, but I couldn't button the jacket and the pants were ridiculous short in the rise and tight, so I sent it back and they said they sent a regular cut , the jacket fits fine, but again the pants are extremely short in the crotch and not on my waist, just keeping this one and will order some black tux pants from someone else, I never had trouble ordering tuxes online before, I wear them frequently

I placed an order on 10/31/22. My order was processed the day I placed it but they didn't get the package to FedEx until I complained that it didn't arrive. They set then sent the wrong tux. I tried to handle it by email but got no response. I found a phone number for customer service with Men's USA. I talked with two very helpful individuals who assured me that if I sent back the tux WITH A $25 RESTOCKING FEE the correct tux would be sent. I returned the tux with copies of my original order, emails where promises were made, etc. When I hadn't gotten notification that the correct tux was being cross-shipped, I called the customer service number again and was told that they have never done any customer service for MensTuxedoUSA at that number (very rudely said).
Two days after they received the returned item, I received an email that my order was being processed. It is now two days later and I still have no shipping number.
They also look knew that I needed the tux for a performance on 11/13/22... tomorrow. I thought that placing the order on October 31st was more than enough time to receive the tux and get it tailored before November 13th. I didn't know the company was this irresponsible.
You'd think a company that was serious about business would be very prompt in rectifying an order that was screwed up by them TWICE to ensure they don't get reviews like this. But it appears that this is their M.O.

paid 200 for a suit. Received something that I didn't want.

Absolutely terrible company. Sent the wrong jacket, wants it back plus $25 restocking fee (?). I pay for shipping it back so they can send the right jacket. In the meantime they refund my money - they don't answer the phone. They try to bribe me with a $30 refund if I keep THE WRONG ITEM - WHAT ??