5 stars: Excellent

Great, flexible approach.

Their flexible approach during the pandemic was fantastic. Well done Mercury. I had travelled with them before and will certainly travel with them again. Shifted our holiday forward 18 months as asked even though brochures for 2022 were not published.

Reply from Mercury Holidays
Dear Dave White

We thank you for taking the time and trouble to leave your review, we really appreciate your comments and your booking.

We hope you enjoy your future travels

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

Fantastic Vietnan, Cambodia tour.

What a fantastic Mercury holiday, two years ago, we are still in contact with everyone on the tour who loved the holiday too. Everyone in our group loved the experiences, adventures and itinerary. On the tour you see so much of each county and the local tour guides enriches the countries culture, knowledge and personal experiences. This was a wonderful holiday that gave us the confidence to book Mercury Sri Lanka and Kerala extension holiday which was also an excellent adventure/holiday the following year.

Reply from Mercury Holidays
Dear John Dent

We thank you for taking the time and trouble to leave your review, we love to hear from our customers and we value your comments.

We hope you welcome you back in the future

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

I Trust Mercury Holidays

We have travelled with Mercury Holidays before and they have dealt very well with our holiday refund due as a result of Covid-19. I had no hesitation booking again with them for our holiday next year.

Reply from Mercury Holidays
Dear Ray

We thank you for taking the time and trouble for posting your review, we value your comments and loyalty

We hope you have a wonderful holiday

Kind regards Kat at Mercury Holidays
4 stars: Great

Pleased with our holiday booking after…

Pleased with our holiday booking after sorting out some muddled emails. Looking forward to it.

Reply from Mercury Holidays
Dear Terrance

Thank you for your comment. We look forward to welcoming you on your holiday.

Kind regards

Kat at Mercury Holidays
5 stars: Excellent

Really easy online booking

Really easy online booking. Great value too. Fingers crossed for 2022!

Reply from Mercury Holidays
Dear Gordon Waller

We are delighted you found the online booking easy, thank you for taking time to post a review.

We hope you have a great holiday in 2022

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

Always use Mercury ,always reliable…

Always use Mercury ,always reliable ,not too expensive ,transfers always arrive

Reply from Mercury Holidays
Dear Patricia Pollard

We thank you for taking the time and trouble for posting your review, we value your comments and loyalty

We hope you have a wonderful holiday

Kind regards
Sophie at Mercury Holidays
2 stars: Poor

Despite numerous phone calls to MECURY…They don't listen to you

Despite numerous phone calls to MECURY HOLIDAYS for holiday Reference 1614297 refund due l am still waiting for my refund of £1171.72 .l was due to travel to SRI LANKA today and the holiday has been paid for months ago .

Reply from Mercury Holidays
Dear Mr Bowie

We are truly sorry you have been disappointed with our services, please contact me directly at customerrelations@mercuryholidays.com and I will look into this further for you

Kind regards
Sophie at Mercury Holidays
Only the latest review will count in the company's TrustScore
5 stars: Excellent

The young lady who helped me book my…

The young lady who helped me book my holidays was very helpful and efficient nothing was too much trouble Sent my conformation email prompt

Reply from Mercury Holidays
Dear Bryan Richard Cooper

Your comments are very much appreciated, thank you for taking the time and trouble

We hope you have a great holiday

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

…What more do you need

Excellent service knowledgeable staff keen prices and quality break What more do you need

Reply from Mercury Holidays
Dear Graham Smith

We love to hear from our customers and we value your comments, thank you for taking the time.

Have a wonderful holiday

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent
Reply from Mercury Holidays
Dear Mr Davies

We very much appreciate your comments, thank you for taking the time and trouble

We hope you have a great holiday

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

Will use again

Easy to use site and when you phone they are very helpful. Their escorted tours are excellent value. Have always been well looked after

Reply from Mercury Holidays
Dear Mr Alan Chapman

Thank you for taking the time and trouble to leave your review, your comments are very much appreciate and we thank you for booking with us again.

We hope you have a wonderful holiday

kind regards
Sophie at Mercury Holidays
4 stars: Great

Excellent service, BUT

Excellent service, would have given 5 stars if had been notified of a Black Friday offer which was available the day after my booking and would have saved me £50 per person (there were four of us so £200)

Reply from Mercury Holidays
Dear Customer

We are sorry you have been disappointed at not knowing about the Black Friday offer, please contact me directly at customerrelations@mercuryholidays.com and I can then look into this further for you.

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

Excellent service as usual and your…

Excellent service as usual and your commitment to the customer is unique.

Reply from Mercury Holidays
Dear Paul Byrne

Thank you for booking with us again and for taking the time and trouble to leave your review. Your comments are very much appreciated.

We hope you have a great holiday

Kind regards
Sophie at Mercury Holidays
Only the latest review will count in the company's TrustScore
5 stars: Excellent
Reply from Mercury Holidays
Dear Mrs Elizabeth Collison

We are delighted to know you found booking easy and received helpful advice, thank you for taking the time to let us know

We do hope you have a wonderful holiday

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

Quickly booked and all sorted Josh was…

Quickly booked and all sorted Josh was very professional in his explanations.

Reply from Mercury Holidays
Dear Kevin Barry

thank you for taking the trouble to leave your review and for your kind comments regarding Josh, they are very much appreciated.

We hope you have a great holiday

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

I have been using Mercury Holidays now…

I have been using Mercury Holidays now for about 12 years. As a solo traveller I have always been impressed by Mercury's inclusion of many low-cost no-single supplement holidays. In May 2020 my holiday to Rhodes, Greece was cancelled due to covid 19 and I was offered a range of alternatives, including a full refund of all monies paid. I opted for a refund which was paid in full almost immediately. I am going back to Rhodes, hopefully, this May 2021, once again travelling with Mercury Holidays. They are a truly wonderful firm who have my full trust and confidence.

Reply from Mercury Holidays
Dear Mr Brendan Walsh

We thank you for taking the time and trouble to post your review and for your loyalty. We very much appreciate your comments.

We do hope you have a wonderful time in Rhodes next May

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

A Summer River Cruise

We decided to have a river cruise in France in 2021 after having had to cancel holidays this year. We saw the advertisement for Mercury River Cruises online, so after having booked with Mercury in the past, we decided to make enquiries. We telephoned the company and a very helpful and efficient young lady called Caroline took our details and booked us for a Cruise from Bordeaux in June. It was straight forward, we received a confirmation email almost immediately so we now have a holiday to look forward to next year.

Reply from Mercury Holidays
Dear Mr Peter Headland

We thank you for booking with us again and appreciate your comments regarding Caroline. Thank you for taking the time and trouble.

We hope you have a wonderful cruise next year

Kind regards
Sophie at Mercury Holidays.
5 stars: Excellent
Reply from Mercury Holidays
Dear Mr Edward McGrath

We very much appreciate your comments, thank you for taking the time.

We hope you enjoy your holiday

Kind regards
Sophie at Mercury Holidays
4 stars: Great

Easy and painless online booking

Easy and painless online booking. Sometimes I miss talking to someone

Reply from Mercury Holidays
Dear Georgina Simpson-Stevens

We are delighted you found our online booking easy and painless.... we do have telephone operators to help with any bookings or queries if you prefer.

We hope you enjoy your holiday

Kind regards
Sophie at Mercury Holidays
5 stars: Excellent

Gonia did all the hard work for me

Gonia did all the hard work for me. Called me back within 15 minutes with the holiday that met all my requirements with no single supplement! Now have something to look forward to - I'm a very happy bunny!

Reply from Mercury Holidays
Dear Mrs Jeffery

We all very much appreciate your comments regarding Gonia, thank you for taking the time and trouble

We do hope you have a wonderful holiday

Kind regards
Sophie at Mercury Holidays