I’ve tried using mercuryo Wallet at least 5-6 times now and today it worked successfully. In the past the support team would tell me that my visa debit card was not supported by their service. After v... See more
Company replied
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In 2023, I came across a TikTok promotion connected to this company claiming that a £120 deposit would generate huge crypto returns. After depositing the money, I was repeatedly sent back and forth... See more
Company replied
I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more
Company replied
The speed and service I enjoyed.Unfortunately I need to withdraw the funds back to my Bank. Please advise me how to withdraw the funds. Thank you for your excellent service
Company details
- #57 of 59 best companies in Payment service
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Engage in ## Crop#mines... # excellent services and they pay on time.
I made a transaction and it was stuck. I never received the money. I contacted their support it was just an AI generated response. It's more than a month and nothing has been done to resolve this issue. AVOID this platform.
1 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Edward 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
I pay the fee to have an instant…
I pay the fee to have an instant transfer done, a balance reflected in my wallet instantly as was promised, but it took easily a half an hour or more so what did I pay for?
30 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Rob 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Sylvester 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
you have to log in more than once!
29 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
I was supposed to receive 16.62usdt…
I was supposed to receive 16.62usdt into my gate wallet but i only received 13.91 usdt i purchased 64.50 aed
29 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Fahad 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Sabine 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Sent my crypto to the wrong market even…
Sent my crypto to the wrong market even though I copied the provided link to go to polygon but it sent on ETH
26 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Garett 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
They over charge and I hated my…
They over charge and I hated my experience with then
18 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
I payed and nothing arrived at my wallet
I payed and nothing arrived at my wallet
28 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Tizi 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
I paid for the subscription on…
I paid for the subscription on 25/04/2026 and I am waiting for the codes so I can enjoy your service
25 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Sandro 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Money never got added to balance
Money never got added to balance. Lost 45€
25 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Quick an easy
25 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Transaction stuck
Transaction has been stuck on "pending" all day and it seems that the money is lost forever.
All the support they give you is one AI bot after another with no real answers. They keep reassuring you that the transaction is juuust about to go through, but it never does.
Learn from my mistakes and never use this awful service.
25 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Reply from Mercuryo Wallet
Hi Byron 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
All good
Almost always works fine. Once I had a problem with top up of my Telegram wallet but support helped to solve it.
23 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Andrei 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Transaction made easy.Value for money.
23 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Victor 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
i dont get the money yet
i dont get the money yet. and i dont see it in memepool. help pls
23 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Idan👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
I needed to try more than 10 times to…
I needed to try more than 10 times to make it work, for some reason google pay didnt work at all i was just recieving error messages, revolut pay alao didnt work for aome reason, i just got in a verification loop, in the end i needed to use visa cards in order to make it worl, wouldnt really recommend if you have other options.
21 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Emil👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
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