Metro Finance Reviews 

Lois has been very helpful and reassuring during the process of me buying my new home. She has been patient and always ready to answer any questions I’ve had. Thank you making this process stress free and easy 😊

Lois was very polite and communicated well. Not an enjoyable experience for me as I was vetted for a house share purchase.
BUT
Lois Gagen tried to make it as painless as possible and did her job thoroughly.

Excellent Service – Highly Recommend!

I would like to say a big thank you to Nicole at Metro Finance for her fantastic support throughout my mortgage application.

As a first-time buyer, the whole process can feel quite overwhelming, but Nicole made everything much easier. She was professional, friendly, patient and always happy to answer my questions.

I really appreciate her guidance, dedication and the effort she put into helping me secure my mortgage offer.

Thank you, Nicole, for making such an important milestone in my life a positive experience!

I would happily recommend Metro Finance to anyone looking for a reliable and supportive mortgage adviser.

Lois Gagen dealt with my application with the utmost professionalism, care and attention. She made me feel comfortable, informed every step of the way and is an asset to her company. Thanks again Lois

Great service, very meticulous with their service

Our first experience and what a excellant one it has been so far . We are only at the beginning of the journey . The support , knowledge and overall reassurance iwe have had from Natalie and Lois is exceptional . What a efficient team they make . Thank you to you both for guiding us on our new adventure . I do need also need to say Thank you to Will and Sam who I have asked many questions to over the past couple months Big Thanks

Ryan has been nothing but brilliant from start to finish. Answered all our questions and helped us as much as he could.

Ellie was professional and friendly and helped me with my case. I'm happy with the service and thank you

We had a fantastic experience working with Metro Finance to secure our mortgage. Natalie was exceptionally helpful, efficient, and professional throughout the entire process. She guided us through every step with clear advice and quick communication, making the whole experience stress-free. Highly recommend Metro Finance and especially Natalie for anyone needing mortgage advice!

Joel was a top fella helped through out made my application as straight forward as possible

A complete bunch of clowns.
I found Joe in particular to be extremely patronising and condescending.
I'm not going to waste my time or effort spending a lot of time writing this review, however, what I would say is if you are fortunate enough to not require a mortgage for shared ownership - I had cash from an inheritance, enough to be able to afford the percentage for shared ownership - then they will do everything they can to prevent your assessment being approved, for the simple reason that they are not earning any commission from a mortgage sale.
The obscure information & documentation they ask for is beyond ridiculous.
I ended up pulling out of the purchase and then used a different assessment company for a different property with no problems whatsoever.
If I never have dealings with this company again it will still be too soon.
I would strongly advise avoiding this company like the plague.

Avoid this company!!!!
A nightmare from start to finish. I came across to them because of Soresi. Waist of my time, also losing money as they couldn’t signed me off until I sold my car (I had to sell it quick). After that I have been accepted getting the mortgage offer, when I was about to sign after I paid the solicitor and reserve fee, they rejected my application without any explanation. You have to contact them every day for the update, they say somebody will contact you back and this never happens. Difficult process but more frustrating is if you are not British they treat you like rubbish, just pretending that they wanted to help. I saw lots of negative review and the answer was that they couldn’t find the customer, reading the reviews reminded me of everything I went through, nothing changed, thus I am not surprised getting the same answer.
However since March until now I have hundreds of phone calls and emails exchanged with them, that I can easily now work for them. Run away from this company. Being a first time buyer you expect more support and more explanation if somethings is wrong, what to improve but their answer is as saw already “ After reviewing all the information and documents provided, I’m sorry to inform you that my recommendation is no longer suitable for your circumstances, and I’m unable to assist you further on this occasion.

This does not mean you won’t be able to obtain a mortgage elsewhere; it simply means we are unable to assist at this time. Sadly, I am unable to provide more information by phone. ”

Even if I asked just for an assessment to buy cash a percentage I have got the same answer. I am waiting now for formal answer to make a complaint to FCA. This is unacceptable now.

Very frustrating confusing process. Emails and website contain many grammatical errors which make them look like amateurs or scammers. They ask you to get a free trial at some random website to get your credit file. Apparently they can’t do it themselves like any normal organisation.

Daniel was brilliant from start to finish . Fast and efficient when dealing with questions and documents. Very friendly too

Excellent service!
Quick and efficient at replying to emails.
Great communication!

SoResi uses Metro Finance for the affordability test, and we had to officially complain to SoResi because Metro provided no service.

1. They will call you and email you every day, pressuring you to upload documents to their portal despite not knowing whether you have passed the affordability test.

2. For anyone who is self-employed, be aware that although a bank will consider ALL sources of income for the affordability test (as these are declared to HMRC), Metro Finance will not. They are not. open or transparent on how they carry out their assessments.

3. The final document that they produced to go back to SoResi was full of mistakes, and they could not carry out basic calculations in their documents; outrageous for a financial institution.

We would NOT recommend using them for anything apart from an affordability test, as we did not trust a financial company that could not carry out basic calculations.

So this is where we will end our review, as we have nothing positive to say - only a transparent and open review of their lack of service in our case and we trust that if you are forced to use them, you will have a better experience!

I would definitely recommend metro finance, they were on the ball with everything, very helpful, efficient and trustworthy. I had a very satisfied experience with metro finance and I would definitely consider using them again if it comes to it at any point.

Excellent. Very quick and very responsive. Very friendly but professional. Made me feel at ease and answered all my questions. Very clear on information they wanted and links were very good. Highly recommend

Had an awful experience with Metro: Kayleigh gave us VERY unclear expectations on what documents to send, asking for new or different ones every time setting us back almost everyday over more than a month as we fished for different random documents.
we thought we had finally got all the documents sorted (including incredibly private ones from family members which having spoken to a mortgage advisor was very unusual to require as it was an unrelated gift and would only require a gift disclosure form not her private bank information) only to be told we needed to send a new, obscure document that had no relevance to what metro was meant to be doing (again, confirmed by our mortgage advisor).
We were also accused of having a bank account that simply didn't exist and like we were lying about it not existing.
Kayleigh would phone me asking about financial private information of my partner that I simply would not know and would never ever call my partner to ask him questions despite having his information. Very unprofessional and not very GDPR friendly.
We didn't want to use Metro for mortgage advise and after that they seem to have made life harder for us.
Metro and especially Kayleigh were one of the two reasons we pulled out of the sale and we hope to never have to use metro again.

I have just completed my sign off with metro finance with Ellie, she was fantastic and the communication was excellent nothing was a problem