Minicabs.co.uk Reviews 

3,692
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that booking rides online is extremely quick and simple, while overall transport prices remain fair, affordable, and very competitive. People consistently praise the assigned drivers for being exceptionally punctual, polite, professional, and extremely helpful with heavy luggage during airport transfers. Some reviewers were not happy with occasional scheduling issues, noting that vehicles sometimes arrived significantly late or completely failed to show up. A few other people also felt that customer support communication could be much better when dealing with these unexpected transportation delays and booking problems.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting punctual drivers, fair rates, and... See more

Staff

People report positive experiences with staff, frequently highlighting that drivers are punctual, very... See more

Booking process

Consumers find booking process to be ambiguous, as many reviewers highlight how super easy it is to book... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising polite drivers who arrive... See more

Price

Users describe positive interactions with price, noting that fares are very competitive and notably cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Minicabs several times over the last few years. Our experience each time has been very good. It’s easy to book on line and messages from Minicabs are always frequent and reassuring ab... See more

Company replied

Rated 5 out of 5 stars

Hello, I had booked an airport pick-up but a few minutes before landing we were informed that the flight would be diverted. Minicabs were very helpful as they helped me quickly rebook the ride with a... See more

Company replied

Rated 5 out of 5 stars

I used this company’s services twice last week when going to a London airport & both times the service was exceptional! Both Uzman & Mohammed (one took us home from Stansted on Sun 19/10/2025 & the ot... See more

Company replied

Rated 5 out of 5 stars

This was my first time using Minicabs, and I was thoroughly impressed with the service from start to finish. The driver arrived promptly at the pickup point, waiting patiently as instructed, and provi... See more

Company replied


Company details

  1. Taxi service
  2. also in
  3. Courier and Delivery Service
  4. Courier service
  5. Minibus taxi service
  6. Transportation service

Written by the company

At Minicabs we know that we offer the very best London minicab service – a claim that’s backed up by a huge number of our passengers, who consistently use us due to our promptness, politeness and great value for money. We’ve been operating for a number of years now, and in this time we’ve honed our skills and business to create a great taxi company. What’s more, we’ve built up our number of taxis to ensure that we can cater to everyone’s needs, throughout the area we cover. We intend on improving in the future as well, by adding new facets to the Minicabs such as the fantastic app we have just introduced for Apple and Android users. Our success is down to a few things that we regard to be extremely important, with the first of these being the fact that we always strive to offer the best value for money to all our passengers. This doesn’t just mean that we make sure our fares are kept as low as possible, but it also means that we go above and beyond what is expected. Of course, like any good taxi company, we always provide clean cars and friendly drivers, but unlike others we add a personal touch minicabs such as carrying your bags for you, making sure your children get to school, and generally helping in any way we can. So, why not contact us today to find out how we can help you? You can call us on 0208 204 4444 or email us via bookings@minicabs.co.uk or alternatively you can use our app to book a minicab in seconds!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(3,692)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy to book online

Super easy to book online. Driver arrived right on time, was very friendly, and got me to my destination without any issues. Fair rates and top service overall. Will use again!!

28 August 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you have enjoyed our minicab service, and we are glad to know you found our online booking system user-friendly. We look forward to being of service again soon!

Rated 5 out of 5 stars

Great for airport pickup

My go to minicab service for trips to and from the airport, have always been on time!

11 September 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you enjoyed our airport transfer service, and we look forward to being of service again soon!

Rated 5 out of 5 stars

Very good experience

Very good experience. Even though I requested the driver/car for me and my family when booking online after 2 hours of arrival time, the Minicabs operative and driver coordinated upon my request after collecting my bag to pick me up earlier, they accommodated my updated request. I would definitely recommend these guy for airport pick-up. Trustworthy and good value for money. Thank you for your service.

6 September 2026
Unprompted review
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Reply from Minicabs.co.uk

Thank you for taking the time to share your review. We are delighted to hear that you had a great experience with our airport transfer service. We are pleased to know that our staff were accommodating and attentive to your requests. We truly appreciate your feedback and look forward to having the pleasure of assisting you again in the near future!

Rated 5 out of 5 stars

Reliable and well priced travel by minicab

I have been using Minicabs.co.uk quite a bit for business travel. Very good standard of service with competitive pricing and friendly drivers who do their best to keep their customers happy especially Mr Sharif who I have had the pleasure of being driven by several times. Would recommend highly and using the app for booking works very well too.

24 August 2026
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are glad you enjoyed our business travel services and it is good to know you enjoy using our app to make your bookings. We look forward to being of service again soon!

Rated 5 out of 5 stars

Best in the service

Best in the service, been a regular user and always a good experience.

17 August 2026
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your email. We are pleased you enjoyed our minicab service, and we look forward to being of service again soon!

Rated 5 out of 5 stars

Flight delay was no problem for these…

Flight delay was no problem for these guys: they were ready right on time to pick up from the airport. No hassle at all. Which is appreciated! Particularly in the early hours of the morning. Thanks!
All very good

13 August 2026
Unprompted review
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Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you enjoyed our airport transfer service, and we are pleased that we were able to make your journey easier despite the flight delays. We look forward to being of service again soon!

Rated 5 out of 5 stars

Regular customer. Very happy with price & service

Regular user. Very happy with the price and service. Very easy booking process and customer communications are excellent. Gladly recommend :-)

13 August 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you enjoyed our minicab service, and we look forward to being of service again soon!

Rated 5 out of 5 stars

Highly Recommend- Professional, Efficient and great Drivers

I have used Minicabs services for couple of years and highly recommended them.
Their booking system by phone or via the App is excellent as if travelling abroad, can book without issues.
All their drivers are really friendly, polite and very punctual.
I had Ali pick me up today and he is so polite, kind and respectful.
Highly recommend this company!

11 August 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you have had many great experiences using our minicab service. We are pleased that you find our booking system easy to operate, and we look forward to continuing to be of service to you!

Rated 1 out of 5 stars

Unreliable

Booked a cab for a golf game last minute they couldn’t send a car and tried to arrange a bolt didn’t work. I almost missed my tee slot. Terrible service and unreliable

1 August 2026
Unprompted review
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Reply from Minicabs.co.uk

Good Afternoon, please send us your booking reference so that we can investigate this further for you. We are sorry you had this experience and we look forward to being of service again soon!

Rated 5 out of 5 stars

As ussual great service!

As ussual great service!! Been use them service for many years and they never let me down, driver today was very polite and helpfull, he help us tu out all the luggage in the trolley at the airport he help us as well with my disable daughter very good experience

1 August 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you have had many great experiences with our airport transfer service. We take pride in being accessible to all customers, and we are pleased that you received the best possible service. We look forward to being of service again soon!

Rated 5 out of 5 stars

Arrived on time

Arrived on time, excellent driver, clear pricing and you can actually see type of car on the App in case you require a bigger one like an Estate for an airport run

1 August 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you enjoyed our minicab service, and we are glad to know you find our booking process on the app easy and reliable. We look forward to continuing to provide you with our minicab services!

Rated 5 out of 5 stars

Pumctuality and correctness.

Pumctuality and correctness.
Thank you!

31 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you enjoyed our minicab service and we look forward to being of service again soon!

Rated 5 out of 5 stars

Very good service and excellent…

Very good service and excellent customer service

29 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased that you enjoyed our minicab service and we are glad to know you found our customer service to be excellent. We look forward to being of service again soon!

Rated 5 out of 5 stars

The trip to Legoland with the family…

The trip to Legoland with the family was excellent. Our driver Tuck was spot on, drove with caution and made the trip a relaxing experience. Definitely recommended

29 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your email. We are pleased you enjoyed our minicab service to Legoland. We are happy to know you had a relaxing expereince and we look forward to being of service again soon!

Rated 5 out of 5 stars

great service

great service, from their office but the driver LP19NUK MOHAMMED RAHIM was driving like pregrant woman plus didnt understand alot english , but the office was very good to me all the time and guiding me , the driver didnt understand meaning of a&e

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Simple online booking & 40% cheaper than a pre-booked uber

Simple online booking, Driver arrived before the target time (early), and friendly banter through the journey. And 40% cheaper than a pre-booked uber!

21 July 2026
Unprompted review
Minicabs.co.uk logo

Reply from Minicabs.co.uk

Thank you for your review. We are pleased you enjoyed our minicab service and we are glad you found our online booking easy and user-friendly. We look forward to being of service again soon!

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