MirrorMate Frames Reviews 4,295

Did not receive all the right accessories for installation

Mirror frame arrived promptly after ordering. Good & simple instructions. Easy assembly and installation. Makes a world of difference in the bathroom

fast processing order and shipping
good product
easy installation
Follow up is appreciated

Not easy to put together. I followed the instructions on the video exactly and the glue nor the very small plastic inserts kept the frame together! When I went to put it on my mirror it completely fell apart. I finally had to use a hot glue gun and L brackets to keep it together so I could put it on my mirror.

It was so simple to put together and install on the mirror. WOW what a change it made by adding these frames to our frameless electric mirrors.

Assembling and installing the frame was a breeze.
Great instructions provided.

Relatively easy to put together. Looks great.

Beautiful product, easy to install, completely updated our bathroom. Highly recommend

Just an awesome experience. Easy to order, shipping was fast, install was easy, quality looks great. Looks amazing!

MirrorMate Frame – Buyer Beware. Not What You Order Is Not What You Get
Here’s what you can expect:
• They may change the frame dimensions you ordered—without explanation or notification.
• Poor customer service when something goes wrong.
• Frames made of MDF material, which does not tolerate moisture (even light dampness can cause swelling).
I had previously ordered a frame from this company a couple of years ago with no issues. Knowing the product is made from MDF, I installed that one in a dry area. This time, I wanted a matching frame for a hall bath that sees minimal moisture and had just been redecorated.
The measuring process is straightforward (or so it seems):
A. Measure the mirror width (same applies to height).
B. Add extra width so the mirror edge is covered. They recommend 5/8” per side (1 ¼” total). I chose 1/2” per side for a slightly tighter look.
C. Enter the dimensions into their order form. Simple enough.
However, there’s a new and poorly explained graphic at the bottom of the order form asking whether the mirror runs across the back of the vanity. Since mine does, I checked it.
Here’s where things go off the rails:
If you check that box, they may override your measurements and change the frame size—without telling you.
I reviewed my order confirmation carefully. The dimensions, price, and style were all correct. No indication whatsoever that anything would be altered.
When the shipment arrived, I followed their instructions: inspected the box, checked the frame components, and reviewed the invoice. Everything still showed the dimensions I had ordered. At no point—before or after delivery—did they disclose that the frame had been resized.
After assembling the frame and bringing it to the mirror, it was immediately obvious: the width was short. Not even close to what I ordered.
I contacted customer service within their required 3-day window. Their response? Since I checked that graphic, they assumed my mirror ran edge-to-edge and decided to cut the frame to mirror width—completely ignoring the dimensions I provided.
That assumption is flat-out wrong. Not all mirrors are installed edge-to-edge, and more importantly, you don’t get to change a customer’s order based on a guess—especially without explaining it or notifying them.
Even more frustrating, they continued to show my original dimensions on both the order confirmation and the invoice. Nowhere did they document the change they made.
My position is simple: they made an error and should replace the frame with the correct dimensions. Instead, they’ve taken the stance that it’s my fault for checking an unclear graphic and have refused to make it right.
End result: I’m stuck with a frame that’s useless for my application.
Final takeaway:
If you order from this company, don’t assume you’ll receive what you actually ordered. And remember—this is MDF, so moisture (even minimal) is not your friend.
You’ve been warned. Proceed accordingly… or better yet, look elsewhere.

Make sure you understand the measurement instructions. It can be tricky.

this was our second one purchased and easy as could be to install, looks great and the wife loves it

Overall great product. Minor damage on corner because of shipping.

Quality of the frame is good, but the corner connectors and glue could be stronger. Contrary to the video showing a woman mounting the frame onto the mirror by herself, I don't see how that would have been possible. MirrorMate is very responsive and easy to work with. I would use them again.

We love our new bathroom frame!
I assembled it myself using your very clear instructions. I even hung it myself and it is a double-wide mirror!
It makes our small bathroom look so much bigger!
Thank you for your wonderful product!

Great product fast shipping looks really nice in the bathrooms very happy with purchase

The glue is not sufficient enough to hold the pieces together. I let them cure overnight, not 20 minutes as instructed and when I lifted the frames, they snapped. The only thing holding the pieces are the plastic clips. Should provide more glue or stronger glue to hold them in place

I thought it was too good to be true and I would be short pieces, too big/small, and too challenging to assemble. Well.much to my surprise, it really was as easy as watching the video. So much so my 12yr old grandson was able to put it together and we had it up in 30 minutes! We will be back for more!

Ordering the frame was easy as well as putting it together. We painted it and installed it. It looks wonderful. Really makes a difference and finishes the bathroom.

Looks great and the instructions were simple to follow.