Sara Z. was absolutely wonderful to liaise with. She was patient with my enquiry and level of detail I required since I was acting as a liaison and as a result, I was able to walk confident in the i... See more
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Review summary
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Modulr have gone above and beyond. From onboarding, to customer service, to sales. The experience working with Modulr has been incredible and surpassed any expectations. The team are knowledgable,... See more
Company replied
Julien and his team went far and beyond with their continuous support and guidance. They have really set the example for how any client interaction should be handled. Kudos to them.
Company replied
After many days of being unable to access compnay payroll - The Modulr team were superb when I contacted them for help (which was many times in the end) Calming, reassuring, knowledgable and very effi... See more
Company replied
Company details
- #34 of 59 best companies in Payment service
About Modulr
Written by the company
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Contact info
Scale Space, 58 Wood Lane, W12 7RZ, London, United Kingdom
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4.5
Excellent
144 reviews
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Great customer service
Sophie dealt with my response swiftly and efficiently. Great service from her, thank you.
28 March 2025
Reply from Modulr
Sophie will be very pleased to see this so I'll make sure this gets passed over to her, thank you! Please do reach out if there is any further feedback or suggestions you have for us!
Reply from Modulr
We are very proud of how quickly we get the right solutions out to our customers so this feedback is fantastic to receive for us, thank you! If you have any suggestions for improvements or other feedback for us, let us know so that we can review!
Reply from Modulr
Thank you for this! It means a lot to us to know that our customers value us and what we do. Please do let us know if there's anything else we can help you with or if you have any other feedback for us!
Reply from Modulr
Iain will be thrilled to get this feedback, thank you so much, I'll ensure it gets to him!
If you have any suggestions for improvement or additional feedback for us, please do let us know!
really speedy assistance
really speedy assistance
Team really know their stuff and are quick and responsive.
25 March 2025
Reply from Modulr
This is great feedback to receive, thank you! We love that our support team has such great knowledge across our business, I will pass this across to them as I'm sure they'll be happy to see this. Let us know if there is any further feedback you have for us!
Modulr has been great to use so far
Modulr has been great to use so far, however had an issue with a payment not going through and stuck at pending stage. Called customer support and Sara was so helpful and resolved the issue within minutes.
25 March 2025
Reply from Modulr
Sara will be delighted with this feedback, thank you so much for sending it on! Glad we got your payment resolved for you. If there's anything else we can help with or further feedback you have for us, please do get back in touch!
Issues with submitting application
I experienced issues with submitting an application. It was unclear where the problem lay due to all areas of the form being "ticked" as completed. I worked with Thomas Fraser, who supported with providing a quick solution that enabled the application to be submitted- Thanks!
24 March 2025
Reply from Modulr
Thank you for the review it is much appreciated! I'll make sure Thomas sees that you've left some kind words for him. Please don't hesitate to reach out if you have any other feedback for us!
help with a bank transfer to Modulr
Shay was really helpful. He said he would check in with the compliance team about a transfer I made into Modulr and make sure that we could get it credit to make payments that day. He then followed up with an email to let me know that it had all been approved and credited.
24 March 2025
Reply from Modulr
Fabulous feedback for Shay, thank you so much! I will make sure this gets over to him. We really try to make sure we follow up as we feel horrible when left in the dark so it's good to see this is appreciated. Let us know if you have any suggestions for improvements or further feedback!
Reply from Modulr
Thank you very much for the feedback! I'll make sure Iain gets this feedback, I'm sure he will appreciate the kind words.
I note that you have given us 4* instead of 5*. I hope you don't mind me asking but can you let us know what we can do better so that we can look to improve our products and services to better meet your expectations and needs?
Very helpful and patient in assisting…
Very helpful and patient in assisting with set-up queries. Even taking time with follow up query
19 March 2025
Reply from Modulr
Thank you for the kind feedback! We hate being left in the dark ourselves so we do make every effort to follow up where possible so glad to see this is valued by customers like yourself. Please get in touch if you have any further feedback, improvements or suggestions for us. Happy to take it all on board!
Reply from Modulr
Just like your own review! Thank you for the kind words! Please let us know if you have any further feedback for us!
A consistent first class service provider
Throughout our entire working relationship, Modulr have consistently provided us with a first class level of customer service. Responses are always from a real person and replies received the same day the request was sent.
Iain, Jordan & Shay have always been friendly and very keen to help us get to the bottom of the issues raised.
With a fantastic API to back it - we rate Modulr very highly. Thank you.
18 March 2025
Reply from Modulr
This is fabulous feedback to receive, thank you so much! I shall pass the kind words on to the support team you mentioned and the technology team as well. If there is anything we can do to improve or you have any other feedback for us please let us know!
Reply from Modulr
Excellent! Great to hear we are managing to achieve all three of those qualities. I'll pass your feedback along to the team for them to hear it as they always appreciate the kind words. Please do reach out with any further feedback you have for us, positive or negative!
Issue resolved in one action.
5 March 2025
Reply from Modulr
Thank you for the review! Glad to see we were able to support your needs with one quick response. If there is anything else we can help with please do get in touch!
First time using
First time using, one slight issue. Called and so very helpful, all resolved very quickly and easily.
Thank you Ian
28 February 2025
Reply from Modulr
Thank you for the kind words! Glad to see you had a good experience on first use! Hopefully you don't need to get back in touch with us but if you do please don't hesitate, we're happy to help!
Iain was exceptionally helpful and…
Iain was exceptionally helpful and solved my issue in a timely manner.
27 February 2025
Reply from Modulr
Glad to hear we got a swift resolution for you! I'll make sure Iain sees this feedback as I know he will appreciate it.
Please don't hesitate to get in touch with any further feedback for us!
Quick response & clear explanation
Modulr's Support team never disappoints. This is probably the best Support team I have come across.
Just raised another ticket and Iain has provided me with a quick and detailed explanation to my query. The response was clear and informative and did not require a follow up. Always a pleasure working with Modulr.
27 February 2025
Reply from Modulr
The team tells me it is also a pleasure working with yourself! Thank you for the kind words, we love to see it, especially from customers with repeat interactions.
If you do have any further tickets, concerns to raise, or other feedback to provide, please do let us know! We're happy to take on board all feedback.
Problem with refund
This review is mainly for Thomas. I had an issue with my refund from a client and called customer service which I spoke with Thomas. Afterwards, Thomas sent an email to know if I have finally gotten the refund which I told him no and he followed up a couple of time till I finally got my money. Thank you so much for a great service
3 February 2025
Reply from Modulr
Thank you so much! I can tell you Thomas was very happy that you left such great feedback for him specifically. Following up to make sure that people are kept up to date with requests is something we believe strongly in because nobody likes to be left in the lurch with no news so it is good to see it is being well received.
Please don't hesitate to reach out again if there is anything else we can help you with!
Always quick respond and great services
24 February 2025
Reply from Modulr
Thank you very much for the feedback! Always love to see recognition for the team, I have passed this on!
Let us know if there's anything else we can support with!
Good and quick customer support and…
Good and quick customer support and good Faster Payments functionality.
Would love BACS Direct Debits for SMEs. Was told that this was not supported, and that it was not on Modulr's strategic agenda.
SMEs use Direct Debits to pay suppliers. Modulr have the tech capability to support Direct Debits, the sort code supports them and it's a feature advertised to their vIBAN issuer customers. What gets in the way of also extending this standard service to SMEs that would use it the most?
EDIT to your EDIT:
Amazing news, you are making the right strategic choice.
Not only will this make Modulr one step closer to a full-fledged account for SMEs and increase usability as main account, but it could even have unexpected benefits like easing your ongoing monitoring compliance work by providing you with fuller picture of SME client operations - including DD supplier payments which are traditionally low-risk - without having to use many support man-hours requesting documentation from clients.
I will make sure to update to 5 stars when this is active and working!
30 December 2024
Unprompted review
Reply from Modulr
Good morning Leo, thank you very much for the feedback around both our support team and our product availability, we love to see it both the positives and the concerns.
As you have noted, it is not an area of growth that Modulr is looking to focus on. However, input from our customers is valuable for us to learn, grow and improve as a business so I will certainly pass on the feedback on the desire for DD functionality being available for a wider customer base and how this would be useful for customers like yourself, regardless of it not being a current area of interest.
Edit to add:
Hi Leo,
As I mentioned in my earlier reply, I raised this as feedback internally and have an update for you. We have heard from several customers like yourself who are keen to benefit from Direct Debit access to pay suppliers, and the good news is that we intend to offer this service to our Business Payment customers in the future. We'll be in touch with more details about our Direct Debit service when we have a launch date.
I hope this clarifies things for you. I'd like to apologise for the mixed messaging you have received on this and please don't hesitate to reach out if there is anything else I can help with.
Further edit:
Thanks Leo, good to see the choice to have this on our radar is one that resonates. I look forward to being able to provide you updates once we have more to share on this and turning the rating into a 5*!
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