My Mollie account was blocked because they deemed my business model a risk, fair enough, that’s their right. However, my payout has been withheld despite no wrongdoing on my part. Mollie emailed me sa... See more
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Hi just wanted to give a five star rating to the Mollie support team. Erik amazing. He was able to answer my questions and he was honest and he tried his very best in assisting me and most importantly... See more
Company replied
If our idea moves forward with Mollie, it’s thanks to Pedro. He provided great support throughout our Mollie onboarding, taking the time to clearly explain the pricing structure and answer all the que... See more
Company replied
I recently reached out to Mollie for the first time with several questions regarding a project I'm working on. Erik from the support team responded promptly and provided an incredibly detailed and wel... See more
Company replied
Company details
Written by the company
Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre. Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
Contact info
Keizersgracht 126, 1015 CW, Amsterdam, Netherlands
- info+trustpilot@mollie.com
- mollie.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Mollie is easy to use and reliable
Mollie is easy to use and reliable. Great service and a smooth experience!
18 May 2026
Unprompted review
Reply from Mollie
Good morning Bianca,
Thank you so much! We're thrilled to hear that you find Mollie easy to use and reliable, and that you've had such a smooth experience with our service. That is exactly what we strive for!
Thanks for choosing Mollie.
Wishing you a pleasant day,
Marie
Great Payment Provider
Great Payment Provider, good communication, and happy with them!
18 May 2026
Unprompted review
Reply from Mollie
Good morning Lukas,
Thank you so much! We are thrilled to hear that you are happy with Mollie and that you appreciate our communication. Providing a great experience for our partners is what we always aim for.
Wishing you a pleasant week,
Marie
I had a good service from Kees.
I had a good service from Kees.
Answer my questions and was very nice.
18 May 2026
Reply from Mollie
Good morning, Claudia,
Thank you so much! We are happy to hear that you received good service from Kees and that he was able to answer your questions so kindly. We will be sure to pass your nice words along to him!
Thanks for choosing Mollie.
Wishing you a pleasant day,
Marie
Amazing Is THE Only Word
I can honestly say that there is no beating Mollie as a payment solution for your website. I can wholeheartedly say that the customer service they give is second to none and the functionality of their product absolutely shines. If you are building a website and need a payment provider that will not cost the earth and need kind, helpful customer service staff, look no further than this review and give Mollie a chance.
13 May 2026
Reply from Mollie
Good morning Ade,
Wow, thank you so much for such a wholehearted recommendation! We are incredibly proud to hear that you love our product's functionality and that our customer service stands out to you as second to none.
Knowing we can provide great value alongside kind, helpful support is exactly what we aim for. Thank you for your immense trust in Mollie!
Wishing you a pleasant day,
Marie
Reply from Mollie
Good afternoon,
Thank you so much! We're thrilled to hear that you experienced a friendly, quick response and perfect service from our team.
Thanks for choosing Mollie!
Best regards,
Marie
Mollie has been great, but...
Mollie has been great so far.
But they recently updated their analytics dashboard. We relied on this for many years (Analysing trends, seeing order volume, etc.).
It's now turned into a forecast. And I can no longer use it. When I ask their support, I just get "This is the new dashboard, you have to work with this, and we're not going back".
Highly frustrated, and unfortunate that they just couldn't add forecast as a new feature. They completely removed their old analytical dashboarding.
Edit: Mollie reached out in under 24 hours. And entirely helped me get this fixed. Thanks so much!
Changed the review to 5 stars.
8 May 2026
Unprompted review
Reply from Mollie
Dear Tom,
Thank you for submitting your review. We are sorry to hear of your experience.
To fully understand the scope of this, we require additional information, that is why we requested your contact details via Trustpilot to discuss this further.
Kind regards,
Marie
Unclear payouts, weak security practices and an unreliable platform
I decided to try Mollie because the platform initially looked professional and suitable for my business. In reality, the experience turned into a complete disappointment from implementation to payment processing.
The onboarding and integration process already felt messy and unclear. Documentation and platform behaviour are inconsistent, and the dashboard regularly behaves unpredictably. Over the past months the UI quality has become even worse, with bugs, broken flows and poor transparency around payout processing.
One of the biggest concerns is security and privacy. Sensitive financial information such as IBAN numbers is displayed in plain text with very limited masking or protection. For a payment service provider handling business and customer financial data, this raises serious GDPR/AVG concerns. Mollie is also not transparent enough about how merchant data is handled internally.
What makes this even more concerning is that Mollie requests highly sensitive verification documents such as IDs and business information from merchants, while at the same time the platform itself does not give confidence that this data is handled securely enough. New customers should be extremely careful before uploading sensitive identification documents to this platform.
The payout system is another major problem. Status updates are delayed, payout calculations are unclear and communication around SEPA processing feels intentionally vague. As a merchant you are left guessing where your money is and when it will actually arrive.
The overall platform feels amateuristic for a company operating at this scale. A PSP should provide trust, stability and transparency. Instead, Mollie created financial uncertainty and frustration throughout the entire experience.
UPDATE 14:07: Mollie is doing nothing, the reply is insane. I have contacted them for days. It's done. I will send a invoice to them with the damages and their behavior. This is a unreliable PSP. Still asking the same questions, then after a while you get a another (AI) person and asks exactly the same questions. WATCH OUT FOR THIS PSP. NOT AVG/GPDR Compliant and they are not careful with your data. I actually want to sue them with all evidence I gathered for a year including screenshots transactions and proofs my point. Also the data the return in the webbrowser shows how much they do not care about merchants.
18 May 2026
Unprompted review
Reply from Mollie
Dear Tony,
Thank you for sharing your feedback again. We noticed that this is your second review regarding the same situation, and we would like to understand why another review was placed while we are already trying to assist you.
We have previously tried reaching out to you and requested your contact details via Trustpilot. We genuinely want to know more about your specific situation—including your concerns regarding data privacy, onboarding, and SEPA processing—so we can investigate these matters thoroughly and find a proper resolution together. Please be assured that as a regulated financial institution, we take GDPR compliance and the secure handling of all verification documents and financial data extremely seriously.
We kindly ask you to respond to our previous request and share your contact details so our specialists can get in touch with you directly to discuss this further.
Kind regards,
Levi
Your AI powered chat is very good
Your AI powered chat is very good, one of the best i've ever seen and also the personal support was quick and effective
15 May 2026
Reply from Mollie
Hi Jorge,
Thanks for the compliment! Great to hear that you liked our AI and that you were also helped quickly and effectively by it.
We do our best to maintain the perfect balance between smart technology and personal contact, so this is very nice to read. Thanks for the five stars!
Best regards,
Sam
Mollie does the right things easily
Mollie does the right things easily. Remi from the support team helped to resolve our website validation issue and unblock the unboarding.
13 May 2026
Reply from Mollie
Hi Alex,
Thanks for the five stars! It's very nice to read that Remi helped you out so quickly with the website validation and onboarding.
We’re glad you can move forward now. Good luck with the business!
Best regards,
Ludo
Reply from Mollie
Good afternoon Joseph,
Thank you so much! We are happy to hear that you experienced professional customer service and received a timely response from our team. We always strive to provide high-quality support as efficiently as possible.
Thanks for choosing Mollie!
Wishing you a pleasant day,
Marie
Reply from Mollie
Good afternoon,
Great to hear Sofia provided such good service. We’ll make sure she gets your compliment.
Best regards,
Sam
Pleasant experience
Received great and clear support from Sam. My question was picked up quickly and clearly explained. Pleasant experience with Mollie.
8 May 2026
Unprompted review
Reply from Mollie
Good afternoon,
Thank you so much! We're thrilled to hear that you had a pleasant experience with us and that Sam provided such clear and quick support. We'll be sure to share your kind words with him!
Thanks again for choosing Mollie.
Wishing you a pleasant afternoon,
Marie
Everything was good
Everything was good, the only thing i didn't really like is the waiting time. I expected faster connection to live agent.
8 May 2026
Reply from Mollie
Good morning Elena,
Thank you for your review! We're glad to hear that overall everything was good.
We also appreciate your honesty regarding the wait time to reach a live agent. We always aim for a fast connection, and we’ll use your feedback to help us improve our response times.
Thanks again for choosing Mollie!
Wishing you a pleasant week,
Marie
Reply from Mollie
Good morning,
Thank you so much! We’re thrilled to hear you had such a great experience and that Maureen was able to provide the help you needed. We’ll be sure to pass your kind words along to her!
Thanks again for choosing Mollie.
Best regards,
Marie
The service has been very great
The service has been very great. Especially a lady called Maureen I believe was very kind. Helpful. Straight forward and fast.
8 May 2026
Reply from Mollie
Good morning,
Thank you for your compliments! How wonderful to hear that you experienced our service as great and that Maureen helped you so kindly, clearly, and quickly. We will certainly pass on your compliments to her!
Thank you for your trust in Mollie.
Kind regards, Marie
I had a fast resolution for my disabled…
I had a fast resolution for my disabled account. It was not used for long and mollie did activated in short time after 2 days of follow-up. Thanks a ton.
6 May 2026
Reply from Mollie
Good morning,
Thank you so much for sharing your experience! We are very happy to hear that we could resolve the situation with your account quickly and get you back up and running after your follow-up.
It's our pleasure to help you get your payments back on track.
Thanks for choosing Mollie!
Best regards,
Marie
Payment process
I spoke to Demi, who was able to dispel some of the worries I had regarding payments not going through. Now I at least know more about the payment processes and how to prevent any issues.
7 May 2026
Reply from Mollie
Dear Eric,
Thanks for sharing this 5-star review with us! We are happy to hear Demi was able to dispel some of your worries regarding the payments in question.
Kind regards,
Mark
Reply from Mollie
Good morning,
Thank you so much! We're happy to hear you enjoyed our service and found our team kind and helpful. Providing supportive service is what we’re all about.
Thanks for choosing Mollie!
Wishing you a pleasant weekend,
Marie
Great payment provider for our online store We’ve had a very positive experience using Mollie as our payment provider. The platform is easy to use, the payment methods are well integrated, and everyth
We’ve had a very positive experience using Mollie as our payment provider. The platform is easy to use, the payment methods are well integrated, and everything works smoothly with our online store.
The dashboard is clear and simple, making it easy to track payments, refunds, and payouts. We also appreciate the variety of local payment options, which helps us serve customers from different European markets.
Overall, Mollie is a reliable and professional payment solution for e-commerce businesses. Highly recommended.
7 May 2026
Reply from Mollie
Good morning,
Thank you so much for the detailed review! We’re thrilled to hear that our platform, integration, and dashboard are working so smoothly for your online store.
It’s great to know that our variety of local payment methods is helping you reach customers across Europe. Your recommendation means a lot to us!
Wishing you a pleasant weekend,
Marie
Reply from Mollie
Good morning,
Thank you so much! We're thrilled to hear you enjoyed our fast, professional, and friendly support. Providing top-tier service is what we strive for every day.
Thanks again for choosing Mollie!
Wishing you a pleasant weekend,
Marie
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