My Mollie account was blocked because they deemed my business model a risk, fair enough, that’s their right. However, my payout has been withheld despite no wrongdoing on my part. Mollie emailed me sa... See more
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See what reviewers are saying
Hi just wanted to give a five star rating to the Mollie support team. Erik amazing. He was able to answer my questions and he was honest and he tried his very best in assisting me and most importantly... See more
Company replied
If our idea moves forward with Mollie, it’s thanks to Pedro. He provided great support throughout our Mollie onboarding, taking the time to clearly explain the pricing structure and answer all the que... See more
Company replied
I recently reached out to Mollie for the first time with several questions regarding a project I'm working on. Erik from the support team responded promptly and provided an incredibly detailed and wel... See more
Company replied
Company details
Written by the company
Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre. Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
Contact info
Keizersgracht 126, 1015 CW, Amsterdam, Netherlands
- info+trustpilot@mollie.com
- mollie.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Mollie
Good afternoon,
Thank you so much! We're glad to hear you found our process simple and the steps easy to follow. We aim to make things as seamless as possible for your business.
Thanks for choosing Mollie!
Wishing you a pleasant afternoon,
Marie
Nice helpfull person on the phone
7 May 2026
Reply from Mollie
Good afternoon,
Thank you for sharing this review with us.
We are happy to hear you had a positive experience with our colleague on the phone!
Kind regards,
Mark
Personal relationsip
I find the personal touch really pleasant; at Mollie, I’m not just a number, but a valued partner.
7 May 2026
Unprompted review
Reply from Mollie
Dear Marcel,
Thank you very much for sharing your experience with us!
We are happy to hear you feel like a valued partner, and that you find our personal touch really pleasant. This is very important to us.
Kind regards,
Maurick
Reply from Mollie
Dear Tim,
Thanks for taking the time to share your experience with us. We are happy with the 5 stars!
Kind regards,
Mark
Reply from Mollie
Good morning Rynk,
Thank you so much! We are thrilled to hear you enjoyed our service. We truly appreciate the five-star rating and look forward to continuing our partnership with you.
Wishing you a pleasant day,
Marie
Mollie is a great company to work with!
Mollie is a great company to work with. They have a very dedicated support team and provide everything you need to accept payments for a small online shop.
5 May 2026
Unprompted review
Reply from Mollie
Good morning Verena,
Thank you so much! We’re thrilled to hear that our dedicated support team has been a help to your shop. Providing everything you need to grow your online business is exactly what we strive for.
Thanks again for choosing Mollie!
Wishing you a pleasant day,
Marie
Easy to implement, use, and great account management!
We've started using Mollie as our payment service provider at Maxima.com in October 2024 and are very satisfied ever since. Clear user dashboard and reports, easy integration and great account management!
6 May 2026
Unprompted review
Reply from Mollie
Good morning Camiel,
Thank you so much! We’re thrilled to hear that you’ve had such a positive experience since joining us in October 2024. It’s great to know that our dashboard, reporting, and account management are hitting the mark for Maxima.com.
Wishing you a pleasant day!
Marie
Great service
5 May 2026
Unprompted review
Reply from Mollie
Dear Jochem,
Thank you for sharing this 5-star review with us.
We are happy you find our service to be great!
Kind regards,
Maurick
First experience with MollieMy first website with payment method…
My first website with payment method was with Mollie. It was very customer friendly to install and use.
6 August 2025
Unprompted review
Reply from Mollie
Good afternoon Gisela,
Thank you so much! We're thrilled to hear that Mollie was your first payment provider and that you found the setup and usage so easy and user-friendly. Making payments seamless for your business is exactly what we aim for.
Thanks again for choosing us!
Wishing you a pleasant afternoon,
Marie
Please read this review carefully…
Please read this review carefully before signing up with Mollie.
If you are not a large company with strong cash flow or enough money to take legal action against them, I strongly recommend avoiding this payment provider.
Here is my experience:
I signed up with Mollie and everything initially seemed fine. They manually reviewed and approved my website, my business, and my bank account. At that point, everything looked professional and trustworthy. They also advertised payout delays of only a few days.
However, after receiving just two Klarna orders, I was shocked to discover that the payout delay had suddenly become around 45 working days (approximately 65 normal days). This was completely unacceptable and was never clearly mentioned beforehand.
I contacted support multiple times to understand the situation. Their customer support is extremely difficult to reach, the chatbot is useless, and they often take a very long time to reply when they do not want to answer your questions.
Eventually, they told me that my account had been classified as “high risk” and therefore they could not release my funds before that date. I continued to challenge this because their Terms & Conditions do not clearly mention such extreme delays. I even showed the contract to a lawyer, who considered these practices abusive.
After that, they kept requesting more and more documents: invoices, tracking links, proof of delivery, etc. Even though the products had already been delivered successfully and there were absolutely no chargebacks or disputes, Mollie arbitrarily decided to close my account.
Then they informed me by email that my funds would only be released 6 months later, provided there were no chargebacks. This is completely unreasonable.
As a small business, I had no choice but to start a legal procedure using the European Small Claims process.
I prepared and signed the documents with all supporting evidence and sent them to the Amsterdam court, which thankfully accepted my claim and initiated proceedings against Mollie.
After that, Mollie finally agreed to pay me on the extended payout date they had imposed. But even then, they still failed to pay on time, claiming there were “technical issues.” I only received the money several days later after sending even more emails.
Overall, this has been an extremely stressful and disappointing experience. I personally do not recommend Mollie, especially for small businesses that depend on reliable cash flow.
14 April 2026
Unprompted review
Reply from Mollie
Dear Cina,
Thanks for sharing your feedback with us.
I'm sorry to hear of your experience, and I can understand the frustration this has caused you. The decision to close your account, and to release your final payout later, was a mitigative measure to protect both you and us against financial risk.
We would like to get in contact with you to further discuss your situation. Therefore we asked for your contact details via Trustpilot. Please provide them so that we can reach out to you.
Kind regards,
Mark
Great service
Great service! Fast and clear communication. Would absolutely recommend collaborating with Mollie.
24 April 2026
Unprompted review
Reply from Mollie
Good morning Blanca,
Thank you so much! We're thrilled to hear that you experienced fast, clear communication and would recommend Mollie. Delivering excellent service is what we aim for, and we truly appreciate your recommendation.
Thanks again for choosing us!
Wishing you a pleasant day,
Marie
Sofia can actually solve problems.
Sofia came back with a clear explanation and answer with options to resolve my issue. It is appreciated in this day and age to get a well thought out response from a human.
5 May 2026
Reply from Mollie
Good morning Adrian,
Thank you so much! We're thrilled to hear that Sofia was able to give you a clear, helpful response and resolve your issue. We'll be sure to share your kind words with her!
Thanks again for choosing Mollie!
Wishing you a pleasant day!
Marie
Great and quick service
Always quick response from the premium support collaborators and great contact with the customer managers. Very helpful and always present to think about solutions together.
5 May 2026
Unprompted review
Reply from Mollie
Good morning,
Thank you so much! We're thrilled to hear that you are happy with our premium support and customer managers. We love collaborating with you to find the best solutions, and we'll be sure to pass along your kind words to the team.
Thanks again for choosing Mollie!
Wishing you a pleasant day!
Marie
I had a feeling that this long…
I had a feeling that this long conversation with Sarah regarding multiple matters was in depth focusing on solutions.
5 May 2026
Reply from Mollie
Good morning,
Thank you so much! We're thrilled to hear that Sarah was able to provide an in-depth and helpful conversation to resolve your matters. We'll be sure to pass along your kind words to her.
Thanks again for choosing Mollie!
Wishing you a pleasant day,
Marie
Perfect solution
I have a small company and Mollie handles my payments. Super fast and easy to set up and the support was amazing!
5 May 2026
Unprompted review
Reply from Mollie
Good afternoon Ebel,
Thank you so much! We're thrilled to hear that setting up Mollie was quick and easy, and that our support team was able to help you. Knowing we're making things easier for your business is the best feedback we could ask for.
Thanks again for choosing us!
Wishing you a pleasant afternoon,
Marie
Fast reply and service
5 May 2026
Reply from Mollie
Good afternoon Steven,
Thank you so much! We're thrilled to hear you were happy with our fast response and service. Providing quick and helpful support is always our goal.
Thanks again for choosing us!
Wishing you a pleasant day,
Marie
All I have to say is Sofia got it done
All I have to say is Sofia got it done, needed some fast tracking she did it before our deadline on the product thanks so much
5 May 2026
Reply from Mollie
Good afternoon Zakarías,
Thank you so much! We're thrilled Sofia was able to fast-track your product and meet your deadline. She'll be so happy to hear her hard work made your experience a great one.
Thanks again for choosing us!
Wishing you a pleasant afternoon,
Marie
Excellent service
Excellent service! In my opinion the best payment solution there is.
27 April 2026
Unprompted review
Reply from Mollie
Good morning Jordy,
Thank you so much for the amazing feedback! We are absolutely thrilled to hear that you consider Mollie to be the best payment solution out there. Knowing that we're helping your business grow is the best reward we could ask for.
Thanks again for choosing and supporting Mollie!
Best regards,
The Mollie Team
I mistakenly closed my account but…
I mistakenly closed my account but Melany was so helpful in getting my account reinstated quickly with clear communication and quick responses throughout the whole process
It's definitely one thing I can tick off my to do list now
4 May 2026
Reply from Mollie
Good morning,
Thank you for your message. We’re glad to hear that Melany was able to assist you quickly and clearly in getting your account reinstated.
Wishing you a pleasant week!
Marie
Helpful and professional support
I had a great experience with Mollie support today, thanks to Lotte.
She was very friendly, switched to Dutch when that was easier, and really took the time to investigate our issue thoroughly. Even though the situation was a bit unusual and not straightforward, she involved a colleague and clearly explained what they could and couldn’t see from their side.
Her help pointed us in the right direction, and I really appreciated her patience and professionalism throughout the conversation.
Thanks again, Lotte!
1 May 2026
Reply from Mollie
Hello,
Thank you so much for taking the time to share this fantastic review! We are absolutely thrilled to hear about your great experience with Lotte.
We will definitely pass your kind words along. She will be incredibly happy to read this!
If you ever need help with anything else, you know where to find us.
Kind regards,
Levi
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