My Mollie account was blocked because they deemed my business model a risk, fair enough, that’s their right. However, my payout has been withheld despite no wrongdoing on my part. Mollie emailed me sa... See more
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Hi just wanted to give a five star rating to the Mollie support team. Erik amazing. He was able to answer my questions and he was honest and he tried his very best in assisting me and most importantly... See more
Company replied
If our idea moves forward with Mollie, it’s thanks to Pedro. He provided great support throughout our Mollie onboarding, taking the time to clearly explain the pricing structure and answer all the que... See more
Company replied
I recently reached out to Mollie for the first time with several questions regarding a project I'm working on. Erik from the support team responded promptly and provided an incredibly detailed and wel... See more
Company replied
Company details
Written by the company
Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre. Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.
Contact info
Keizersgracht 126, 1015 CW, Amsterdam, Netherlands
- info+trustpilot@mollie.com
- mollie.com
4.4
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I talked to Sofia after a somewhat…
I talked to Sofia after a somewhat annoying back-and-forth with the AI-chat. Sofia was quickly able to understand and issue and made a quick resolve. I'm thankful for her service.
30 April 2026
Reply from Mollie
Good afternoon,
Thank you for sharing your experience. We’re glad Sofia was able to quickly understand the issue and resolve it for you. We’ll be sure to pass along your thanks to her.
Wishing you a pleasant afternoon,
Marie
Mollie we go for it!
We were looking for... and we found you! Mollie has helped us (Facq) optimize our customer experience with seamless and efficient real-time payments. After nearly 6 years of collaboration, they have become a true trusted partner!
29 April 2026
Unprompted review
Reply from Mollie
Good afternoon,
Thank you for sharing your experience. We’re delighted to hear that Mollie has helped enhance your customer experience and that our partnership has grown over the years.
We truly appreciate your trust.
Wishing you a pleasant afternoon,
Marie
Reply from Mollie
Hi Boris,
Hey Boris! Thanks so much for taking the time to leave a review.
Making sure our customers are happy is our top priority, so it's fantastic to know we hit the mark for you.
Let us know if you ever need anything else!
Best regards,
Levi
Login access / email change
I didn't have access to my account due to a change of email address/domain - Max helped me solve this issue very quickly!
28 April 2026
Reply from Mollie
Beste Julia,
Bedankt voor de mooie review! Fijn om te horen dat Max je zo snel heeft kunnen helpen met de toegang tot je account. We geven de complimenten aan hem door!
Veel plezier met het gebruik van je account.
Met vriendelijke groet,
Levi
Luna was there!
Luna was there! - Had a problem with the Mollie / Klarna Account... got a quick and perfect help from Luna.
27 April 2026
Reply from Mollie
Good morning Eugen,
Thank you for your message. We’re glad to hear that Luna was able to step in and provide quick and effective support. We’ll be sure to share your feedback with her.
Wishing you a pleasant day,
Marie
Excellent and prompt support
They provided excellent support by breaking down all steps needed to troubleshoot.
27 April 2026
Reply from Mollie
Good morning Marjorie,
Thank you for your message. We’re glad to hear our team was able to guide you clearly through the troubleshooting steps and provide helpful support.
Wishing you a pleasant day,
Marie
Great collaboration with Mollie’s team
As a partner payment method of Mollie, we enable merchants to offer our 30-day invoice solution, allowing customers to pay after receiving their purchase.
It is always a pleasure to collaborate with the teams at Mollie. Their people are professional and responsive, which makes it easy to work together effectively. We value the partnership and the shared focus on delivering sustainable growth for our joint merchants.
24 April 2026
Unprompted review
Reply from Mollie
Hello Menno,
Thank you for the kind words! We truly value our partnership with your team. It’s a pleasure working together to provide seamless payment solutions and drive sustainable growth for our joint merchants.
Looking forward to our continued success!
Kind regards,
Levi
Fast and secure.
22 April 2026
Reply from Mollie
Good afternoon Jonathan,
Thanks for the five stars! It's great to hear that you are experiencing our platform as both fast and secure.
Have a great weekend!
Kind regards,
Jim
Great service and very quickly with the…
Great service and very quickly with the support
24 April 2026
Reply from Mollie
Good afternoon Lluis,
Thank you for the great review! We're thrilled to hear that our support team was able to help you out so quickly.
Reach out anytime if you have more questions. Have a great weekend!
Kind regards,
Jim
Great customer service and very helpful…
Great customer service and very helpful employees. My experience with Mollie has been positive overall. The support team responds fairly quickly and provides clear, useful answers when you need help!
1 April 2026
Unprompted review
Reply from Mollie
Good afternoon,
Thank you for your message. We’re glad to hear you’ve had a positive experience and that our support team has been responsive and helpful when needed.
Wishing you a pleasant afternoon,
Marie
Super happy with Mollie!
10 February 2026
Unprompted review
Reply from Mollie
Good afternoon Louise,
Thank you for your message! We’re really happy to hear you’re super satisfied with Mollie.
Wishing you a pleasant afternoon,
Marie
Prompt responses and quick resolution…
Prompt responses and quick ticket resolution. Willing to help!!!
22 April 2026
Reply from Mollie
Good morning Stavros,
Thank you for your message! We’re glad to hear our team could respond quickly and resolve your request efficiently.
Wishing you a pleasant end of the week,
Marie
Great customer service and very…
Great customer service and very helpfull employees
15 April 2026
Unprompted review
Reply from Mollie
Good morning Jules,
Thank you for your message. We’re glad to hear you had a great experience with our customer service and found our team helpful.
Wishing you a pleasant end of the week,
Marie
Great customer support
Very positive experience with using mollie overall. Especially strong customer support who are very knowledgeable and are able to resolve any issue quickly and with high quality.
16 April 2026
Unprompted review
Reply from Mollie
Good morning Lucas,
Thank you for your message. We’re glad to hear you’ve had a positive experience and that our support team has been able to assist you quickly and effectively.
Wishing you a pleasant end of the week,
Marie
Account and money immediately blocked by Mollie
Their customer service departments have poor communication. After our initial payment, it was flagged as a 'risk,' leading to our account being blocked. The account and funds remain blocked to this day and they refuse to provide any explanation or guidance on resolving the issue.
22 April 2026
Unprompted review
Reply from Mollie
Dear Jana,
Thank you for submitting your review. We are sorry to hear of your experience.
To fully understand the scope of this, we require additional information, that is why we requested your contact details via Trustpilot to discuss this further.
Kind regards,
Marie
Great PSP to work with
Been working with Mollie in the e-commerce for over 10 years, within a multi-PSP strategy where I’ve collaborated with at least 10 different payment providers and methods over the years. Mollie has consistently been in my top three favorite payment providers!
21 April 2026
Unprompted review
Reply from Mollie
Good morning,
Thank you for your message and for your long-term trust. We’re glad to hear that Mollie continues to be among your top payment providers after all these years.
We truly appreciate your feedback.
Wishing you a pleasant week,
Marie
Always a pleasure working with Mollie
Always a pleasure working with Mollie! In particular CSM team, keep on pushing Fiona;)
21 April 2026
Unprompted review
Reply from Mollie
Good morning Stein,
Thank you for your message! We’re glad to hear it’s always a pleasure working together and that our CSM team, especially Fiona, has made a positive impact. We’ll be sure to share your feedback with her.
Wishing you a pleasant day!
Marie
Reply from Mollie
Good morning Becky,
Thank you for your message! We’re glad to hear that Sofia made the setup quick and easy for you. We’ll be sure to pass along your thanks.
Wishing you a pleasant day!
Marie
Mollie is as always great support
Mollie is as always great support. Good customer service, when needed
19 March 2026
Unprompted review
Reply from Mollie
Good afternoon Tim,
Thank you for the great feedback! Great to hear that our support team is able to help you out effectively every time you reach out.
Have a wonderful rest of your day!
Kind regards,
Jim
Excellent payment partner with a personal touch
We have been working with Mollie as our Payment Service Provider for quite some time now and remain very happy with the partnership. The platform supports a wide range of payment methods, which our customers appreciate greatly. What stands out most, however, is the quality of their support — questions are handled quickly and competently.
With Mollie, you are never just an anonymous number in the system. You are treated as an individual, which is far from a given in the world of financial services. That personal approach builds trust and makes the day-to-day collaboration genuinely enjoyable. A strong recommendation for any entrepreneur looking for a reliable and customer-focused payment partner.
1 March 2026
Unprompted review
Reply from Mollie
Good afternoon Bas,
Thank you so much for this wonderful review!
We are very happy to hear that you are happy with our partnership and that your customers appreciate the variety of payment methods. Knowing that you feel valued as an individual and are happy with our support team's quick assistance means a lot!
Thank you for your continued trust and this strong recommendation. We look forward to supporting your business for a long time to come!
Kind regards,
Jim
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