Mollie Reviews 11,883

Mollie is not only a technically great and easy platform for entrepreneurs, but they also provide top-notch on-demand support. At Mollie, you are not just a number; they genuinely think along with you to get the best out of your business. My Account Manager, Eddy Spronck, always supports me proactively with advice and practical assistance. Very valuable!

35 days since our money was stolen. 4000€ was stolen, police investigation started. I don't know where they get positive reviews from but the fact is that they write them themselves. Stay away from them as much as possible!!!!

We have been in partnership with Mollie for over 3 years in which time our topline has more than doubled in size. The professionalism of Mollie' s crew, the effort they put in building good relationships with myself and our people (thank you Leonie and Stefanie!), the support and advice they have always given us and the flexibility and tech-prowess they always demonstrate have been crucial to the growth of eHealth Ventures Group.

Leonie has helped us maintain a seamless payment experience for our customers, continuously introducing new payment methods along the way. Above all, she has been a fantastic partner to work with.

Luna helped very well, the solution was found quick and efficient.

The worst ap for payment link, theytook your money then let you wait for months, trust me run from this app as far as u can !

Mollie is amazing, a great PSP that I can recommend everyone. Cyrille helped us great with increasing our CC limit recently.

Mollie Review of builder

Pros:
- European
- Modern interface
- Transparent and competitive pricing
- Support SEPA direct debit
- Customer support is answering
- Offers recurring payments

Cons:
- Builds on top of GCP, so still US Cloud Act exposure
- The admin dashboard could easily have many more features: why can't I filter by client, why can't I cancel a subscription in the dashboard, why can't I see all subscribers of a subscription?
- Submitted ~8 feedback forms about small improvements, they never answered them nor implemented any of this - Product Manager where are you? Only after sending them an extra email (not through feedback functionality) they told that they review all feedbacks, not sure though.
- Email support answer could be a bit quicker, have to wait between 1 - 7 days
- lacking behind many features of Stripe: no automatic VAT calculation, no invoices sent via email, discount codes are a hassle.

One of the best options in Europe, but really hope they can improve the DevX further.

Erik was very thorough and helpful in solving the problem!

Mollie have kept 12,000 euro of my money. Never one charge back and live agents ignoring me…

Mollie is holding €4,500 of my capital for 3 months despite 0% chargebacks and proof of 52+ delivered orders (ID 19451097). This arbitrary hold is preventing me from paying my manufacturers

Mollie and especially Cyrille combines personal service with strong technical support. They offer a wide range of payment methods and are always helpful when solving practical payment issues. A dependable partner for our online business.

Cyrille was very helpful answering all my questions and there were more than a few. All in a very timely manner that I was not used to. Felt as if we were having the conversation on the phone with how quick she was.

I've been using Mollie for a really long time now, and I have to say: For small and medium-sized online businesses, Mollie is right at the top of the list.

Mollie is expensive – yes. But it's also incredibly good. Everything runs smoothly, without any problems, and the support is truly excellent. And they respond quickly, too. That's not something you can take for granted these days.

Now that my sales volume is somewhat higher, I had some questions about fees.

Sirma provided me with excellent advice, and we ultimately found a solution that I'm very happy with, so I'll continue to happily integrate Mollie.

To be fair, I have very little experience with Stripe. That would probably be its most direct competitor. I'd need a few more millions in revenue to use something like Adyen.

To this day, Mollie simply offers the best overall package for me, and I always find working with it very relaxing. Whether it's order processing, design, or in the case of cancellations, everything runs smoothly and quickly.

That makes the higher fees a bit more forgivable.

Thank you! 5 Stars! :)

Melany was very helpful for me as I was trying to get payment options activated on my website. She talked me through the steps I needed to complete and how to do this. My website now has all the active payment options I wanted. Very happy with the service thank you!

Past the initial automatic and bot-based replies, the human interaction part was helpful and aiding me to resolve the issue.

The automated form to identify the recpient of the transaction provided no helping reply. However, they reacted quickly through the contact form. This was corrected by the human agent (Thank you, Erik!)

Demi was super helpful in helping resolving my semi technical issue. Thanks

Opened a new account. Closed within a day.

No activity. All requested information provided (apart from their garbage automated website check couldn't apparently view my website sayings it's offline - it isn't).

I guess this is what happens when you take the human element out of a business and try and rely on technology that's implemented badly. Massive failure.

Update - Watch this company. They tried to get this honest review taken down. Thankfully Trustpilot disagreed.