Poor Communication
Got initial call at agreed time 09:15, had issues with the video link and agreed with the operator that I would make sure the issue was not with my phone and they would call back at 13:00....an hour or so past with no call, I phoned them, no specific reason given for why I didn't receive second call, agreed they would call again at 17:30...its now 18:15 so guess the call is not happening.
Whatever the reason was for them not calling back, don't understand why they cant just say they have decided not to process the purchase and remove the faff. I have read another review which is very similar to my experience so I'm not alone but see a number of positive reviews. Perhaps they have enough cars going through through their books, any problem call (video link issues) just isn't worth the operators time, which I understand, but it would have been nice to be dealt with honestly.

